Yibin City: Continue to write a new chapter in the era of "People's Letters and Visits for the People"

Various departments tour on -site to solve problems in the grassroots level.

Letters and visits supermarkets in Nanxi District, Yibin City. Nanxi District Letters and Visits Bureau

□ Wang Zhen

Letter and visits are an important part of the work of the party's mass, and an important window for understanding social conditions and public opinion. In recent years, the Yibin's petition line has implemented the political responsibility of "solving difficulties in the people and distinguishing between the party", taking care of the officers and taking the initiative to effectively safeguard the legitimate rights and interests of the masses, and effectively protect the high -quality development of the economy and society.

On May 1st this year, the "Regulations on the Works and Calls" (hereinafter referred to as the "Regulations") were officially implemented, which provided a basic follow for the new era of petition work in the new era. With the "Regulations" as the guidance, Yibin City has further practiced the people -centered development ideas, further strengthened the party's leadership of letters and visits, rationally stretched out the working system and mechanism, summarized the results of the reform of the letters and visits work system, and continued to write "the people with heart and affection. The new chapter of the petition is the people.

Focus on system optimization

Resolve contradictions and condense people's hearts

Not long ago, the fire rectification work of a community in the Aerospace Road in Suzhou District, Yibin City entered the acceptance phase, and was resolved to the hidden fire hazards that have troubled the residents of the community for many years. Due to the width and complex causes of the case of the petition, the joint meeting of the Yibin City Letters and Calls Works is led. In the end, the problem is successfully solved.

The "Regulations" focus on the top -level design of the overall requirements of the new era of petition work, letters and visits work systems, petition work pattern, etc., especially the system and mechanism for improving party leadership petition work, and build a unified leadership, government organization implementation, petition work joint meeting Coordination, promotion of petition departments, and party -oriented letters and visits work. As one of the city, county (district), and township (streets), the province's first meeting mechanism for the province to realize the joint meeting mechanism of the letters and visits work in the province. The important start of the people's hearts, improve the joint supervision of the joint meeting of the petition work, the division of work and cooperation of various special working groups, and the joint meeting of the joint conference office to coordinate and coordinate the work mechanism. The prominent problem of petitions in the field; the joint meeting of petition work adheres to the monthly petition account, a centralized investigation, a work scheduling, one tracking question, forming a layered implementation and hierarchical work pattern.

In order to further compacted the responsibility of faith and visits, the Yibin Municipal Party Committee and the Municipal Government issued the "Three Banner Working Plan for the" Red Yellow and Black Banner "of the three bottom lines of Yibin City's safety production, stable petition, and ecological environmental protection." Work. The Standing Committee of the Municipal Party Committee and the Municipal Government Executive Committee listened to the report of letters and visits every quarter, analyzed the situation, coordinated the deployment, and established a "three normalized" mechanism for the formation of contradictions to investigate the normalization of contradictions, the normalization of problems, and the normalization of accountability. Difficult cases resolve, front -end governance conflict disputes. In order to give full play to the role of leadership demonstration, the Yibin Municipal Party Committee has studied and issued the "Notice on Further Doing a Better Cadre Visit Work" to determine that every Wednesday is a visit to Japan, and the city -level party and government leaders take the initiative to go to the reception of petitions to receive visiting the masses. The resolution of the people and the case of the people, the comprehensive treatment, and the difficulty of solving the people. In the first half of this year, the city's leading cadres interviewed more than 580 issues, which strongly promoted the further resolution of the city's letters and visits difficulties.

The vivid practice of raising mechanisms, investigating contradictions, and resolving accumulation has become an effective way for the implementation of the "Regulations" to implement the "Regulations".

High efficiency service

Listen to the voice of the channel

"Thanks to the letters and visits department for dealing with it in a timely manner, thank the party committee and government for their care. My real estate certificate has been completed." Recently, Zhang, a resident of Cuiping District, Yibin, gave the petition department and responsible unit for "double satisfaction".

Not long ago, Zhang went to the Cuiping District Letters and Calls Bureau to report that he worked in other places all year round. After returning to Yibin, he had a real estate certificate for levy and demolition. Essence After receiving the demands of the masses, the Cuiping District Letters and Calls Bureau quickly understood the original committee to help the parties combine the clues of the members of the law. The departments will discuss the specific solutions, and finally coordinate this demand in accordance with laws and regulations.

The "Regulations" put forward relevant requirements for "online letters and visit", clarifying that "the leaders of organs at all levels and units should read the people's letters and online letters and visits", "agencies and units at all levels should enter the petition information system in a timely manner, so that online letters and visits should be entered, so that online letters and visits should be made, Letter, visit, call, and call circulate online, facilitate petitioners inquiries, evaluate the handling of letters and visits "and other regulations. In recent years, Yibin's petition system has comprehensively conforms to the development of the information age and new expectations of the masses, builds an online letter and visit acceptance system, integrates online channels such as leadership mailboxes, website complaints, WeChat letters and visits Institutions, the three levels of the city, county, and township, cover the QR code of the online petition to the village (neighborhood committee), and strive to create a smooth and convenient, pragmatic and efficient, standardized, orderly and easy -to -use managing channels to achieve "let the data run more running more. The road and the masses run less legs. " Today, online petitions have become important channels for the masses. Since the beginning of this year, there have been 2565 demands for the masses through online petitions. The average processing time of petitions has been shortened, and the satisfaction of the masses has reached 98%. Adhere to and develop the "Maple Bridge Experience" in the new era. Yibin City focuses on smooth offline access channels, adheres to the center of gravity, sinks power, and gather resources, and deeply integrates with the grass -roots grid to build a "home door" petition service system. Establish a standardized service window, clarify the requirements of interviewing venues at all levels, improve the list of hierarchical service, and focus on forming a visiting and receiving reception "standardized unity, complete functions, multiple participation, and convenience of service." Focusing on the modernization of 136 townships (streets) governance capabilities in the city, the social governance effectiveness is evaluated from five aspects, including the collection of opinions, contradiction investigation, multiple mediation, the construction of the rule of law, and public participation, and resolve contradictions at the grassroots level.

There are no small things in the interests of the masses. Letter and visits must focus on the starting point and ending point on "things to be solved". Yibin's innovation "two trials, two visits, two investigations and two investigations", "case handling quality monthly review" and other systems, realize the monthly supervision, monthly review, and monthly notification of letters and visits, and promote the progress of the processing and quality of letters and visits. 613, the resolution rate is more than 95%.

At the same time, in order to give full play to the role of the "barometer" of the social sentiment and public opinion of the petition work, Yibin City also innovated the "Regulations on the Collection of the People's Suggestion of Yibin City (Trial)", and carefully sorted out and collected the opinions of the masses to effectively promote the improvement of infrastructure, small and micro small and micro The opinions of the masses and suggestions of the development of enterprises, the assistance of the people in difficulties, and the optimization of epidemic prevention policies are transformed into administrative decisions to provide strong support for the scientific and democratic decision -making decisions of the party committee and government, and the source of prevention to reduce letters and visits.

With emotional temperature

Relieve the people's worries to maintain the benefits of the people

In May this year, Yibin City vigorously launched the "Regulations" promotion month activities. Through the training of the "Sanjiang Letters and Calls Lecture Hall" and "Letter of the Party School in the Party School", cadres at all levels to learn the "Regulations" and use the "Regulations" to improve the level of letters and visits work. Others. Through fixed -point publicity, home preaching, and grass -roots visit research, etc., the Regulations have been widely promoted to enter the countryside, communities, schools, enterprises, and units, and to issue more than 82,000 publicity materials. Implement the "Regulations" boom.

"The" Regulations "clearly states that we must always adhere to the people -centered work principles, and the full text focuses on the work and visits of the new era and maintain the legitimate rights and interests of the masses." Through learning, the cadre of the Gaogixian Letters and Calls Bureau Zhou Zhiyu realized that "do a good job of new new. For the work of petitions, we must first adhere to the people -centered work principle. "

Entering the Mass Work Center in Nanxi District, the door of one -stop "micro -letter and visit supermarket" was open. In response to the "multi -run" problem of the people's letters and visits, Nanxi District, with the focus of the people's petition, invested more than 700,000 yuan to deeply integrate and share the mass work center and the multiple mediation center of the masses, and realize the demands of the masses from "multi -headed" to "bullish running" to " "Visit" change.

"Through the efforts of the letters and visits bureaus, the problem will be properly resolved soon." Recently, a shop operator of a shop in Nanshan Village, Nanxi District sent the banner with "people's public servants and solving difficulties for the people" to the district and visits bureau. Thank you for "micro letters and visits The one -stop supermarket solves the problems encountered in the shop operation.

The one -stop "micro letters and visits supermarket" in Nanxi District is a microcosm of the development of the people -centered development of the people -centered development. It is understood that Yibin City took the opportunity of in -depth study and implementation of the "Regulations", promoted the "three -line integration" integration reform of letters and visits, innovated the system of serving the masses, and promoted the source governance work of the "dual lawsuit" of the Cuiping District, and the "mass letters and visits system of the masses and visits in Xingwen County. Construction of 7 grass -roots petition work innovation pilots. With the purpose of listening to the voice of the people, gathering public opinion, relieving people's concerns, solving the demands of the masses in accordance with the law, and effectively safeguarding the interests of the masses, Yibin City will continue to set up the "Lianxin Bridge" to comprehensively improve the quality and effectiveness of letters and visits.

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