Dalat Banner: "Do you to do it" to warm the hearts of the people

There is no trivial matter of people's livelihood, and it is connected to the hearts of the people. For a long time, the Dallate Banner of Ordos has the expectations of the masses as the point of force to solve the problem. The efficient operation of the work, improve the quality and efficiency of the masses of the enterprise, and do the practical work on the hearts of the masses.

"Hey, is it the 12345 hotline? The thing I reflected a few days ago was resolved. Thank you so much. The staff of the Power Supply Institute of Feng Shui Liang Town not only had a good service attitude, but also had high efficiency. I praised them!" Recently, Da Da recent The staff of Latt Banner 12345 "Affairs to the Office" workstation received a call from Mr. Ma, a villager Ma, a villager of Fengshui Liang Town.

It turns out that the implementation of poverty alleviation projects in Fengshui Liang Town must change the two -phase power in the village to four -phase electricity, but the power supply bureau has not implemented the project. thing. Unexpectedly, his "one phone call", Feng Shuiliang Town's power supply office arranged for staff to organize construction, and quickly solved the problem of power through power. Mr. Ma was very satisfied.

In order to effectively respond to the demands of the enterprise and the masses, according to the relevant requirements of the city 12345 "reception is to run", the Draat Banner really grasped hard work, adhered to high promotion, coordinated the scheduling effectiveness, strengthened coordination and linkage, and at the same time, the analysis and judgment embedded in the "linker to do it. "The whole process, realize the precise disposal of demands, thereby promoting the demands of the enterprise" rapid response, reasonable solution, and satisfactory reply. "

Since the beginning of this year, the Dalat Banner has firmly established the concept of "the interests of the masses without small things", improved and improved the working mechanism, pressed the responsibilities of all parties, and strengthened the coordination and linkage between the organizers. While sending it to the organizer through the 12345 hotline system, it is distributed to the co -organizers through the 96118 hotline system, and issued a letter to the co -organizer to order the association to settle the time limit. In addition, Dallate Banner, in response to some problems such as the hard -working demands of the flag -level platform to resolve the channels, and other problems, organize relevant units and departments to go to the city to "follow up" command scheduling center for "point -to -face", "face -to -face" communication and learning, and further resolve difficult and complicated problems of suspicious difficulties. Essence

From January 25th to September 19th, the Dalat Banner accepted a total of 13,856 transfers of the 12345 hotline, which has been settled for 11,990 pieces. 98.30%, the resolution rate was 86.21%, the satisfaction rate was 97.71%, and the comprehensive score was 74.36 points. It really achieved "the people call, I respond."

Source: Dalat Banner Big Data Center

- END -