The end rate reaches 98%, the one -stop service of the "letters and visits grocery store" in Jiangxia District resolve the troubles of the masses

As long as you write the troubles in the letter and put it into the signing of the grocery store, you will get the answer in the milk box behind the store the next day -this is the wonderful scene in the novel "Jiefu's Grocery Shop" of Japanese writer Higashino Keigo Essence

Since the beginning of this year, Jiangxia District has integrated unity of functional integration of the district crowd visits and reception centers, district contradictions and disputes, and district comprehensive governance centers. Enter a door and solve the "one -stop" service function. The common people only need to "pack" the troubles. After choosing the corresponding "service", they can get the solution with the help of the service staff. The Jiangxia District Visit Visitance Center has transformed into a realistic version of "Jieyou Grocery Shop", which reproduces this magical scene.

"Grocery Shop" items are complete

Ms. Wu, who lives in Jiangxia Paper Palace Transportation Community, took "a belly" to the "letters and visits grocery stores" in the district early in the morning.

"Hello, what do you need to handle?" Faced with this anger visitor, Tao Yuan, director of the Jiangxia District Mass Visiting Center, helped her get a full visit as a "shopping guide", "Youth · Harmony" Volunteers assist in registering from the side.

In the bright hall where the "letters and visits grocery stores", the visits windows of each function are hung with eye -catching signs. After the staff of the staff of the window is arranged, the petitioner can go to the relevant window to accept the staff of the corresponding functional departments. The service, answer questions and solve problems for them.

Ms. Wu came to the education interview window in accordance with the guidelines and reported that "the child's telephone consultation area in July this year was transferred to the temples of Miaoshan Erxiao, and had communicated in advance to go through the relevant procedures and enrolled. Only after the relevant procedures for the post, when I went to the school to go through the transfer procedures, the defendant's school degree was full. The district government asked the district government to coordinate the child's transfer problem. "

Wang Gang, the staff of the visiting window, listened and recorded, carefully registered the basic information, issues and main demands of the visitors, appeased patiently, and quickly docked with the Education Bureau to ask the child's transfer -related matters in detail. Later, Wang Gang answered the relevant situation to Ms. Wu. After listening to, Ms. Wu was still a little worried. Wang Gang appeaned: "Don't worry, you go back to wait patiently for good news. Even if there are in case, we can carry out coordinated treatment in the future." Sure enough, before two days, Ms. Wu's problem was properly resolved.

"I didn't expect me to come here anxiously, but solved the problem calmly throughout the process. The staff was very patient. I was very satisfied with the efficiency of the work here." Ms. Wu said.

The person in charge of the Jiangxia District Mass Visit and Reception Center stated: "The District Mass Visit and Reception Center can handle visits reception (including key areas such as social contradictions and disputes), lawyer consultation, judicial mediation, trial trial, administrative reconsideration and other functions. , Visit 'Customer' as long as the "order on demand ', we can provide the' service 'and solutions targeted."

The "convenient channel" opened for the masses

"The masses do things, and they are most afraid of tossing back and forth to" wrongdoing ". The most afraid of all functional departments pushed each other and cannot do it." The coordinated processing mechanism such as the "grading adjustment" and "joint adjustment department" of "letters and visits grocery stores" has become a "convenient channel" to resolve the "urgent and sorrow" problem of letters and visits.

Ms. Zhang from Ms. Zhang from the Grand Courtyard of the Home Living District Agricultural Industrialization Service Center reflects that the public toilet septic tank in her hospital has a simple coverage and hidden safety hazards. The case is transferred to the district agricultural and rural bureau. Two days later, Tao Yuan, Cao Wei, and petitioners went to the scene to check the processing situation. The public toilet had reinforced the coverage part, and the problem was quickly solved.

Mr. Xiao purchased the incorrect housing area of ​​Sunac City. He repeatedly found the developer to coordinate the return area and the difference, and then found the "letters and visits grocery stores". On the same day, Tang Yunfeng, the deputy head of the deputy district, was randomly visited on Japan. Tang Yunfeng carefully listened to the request of the petitioner, and then contacted the relevant departments to verify it and gave a handling opinion on the same day. On the second day, Mr. Xiao received a call from the developer and completed the refund procedures. A few days later, the banner printed with "interpretation of the people is deep and deep in the sea, and care for private affairs" was sent to the district "letters and visits grocery stores".

"In order to return this money, I don't know how many ways to run and how long it takes to spend. I did not expect to be resolved for the first time I came to the letters and visits department of the district. I was moved, I really want to thank the government!" Mr. Xiao While touched, he handed this gratitude to the District Letters and Calls Bureau.

"Three" pyramid organization system

The root cause of the letters and visits work is to adhere to the resolution of the source governance. Tao Yuan introduced that the opening of Jiangxia District's "Letters and Visits Grocery Stores" adheres to the principles of overall planning planning, global coverage, simultaneous construction and connection.

At present, more than 10 resident departments, including the district and construction bureau, the district education bureau, the district human and social bureau, the district agricultural and rural bureau, and the district public security branch have been resident, other district departments and 13 The streets (parks) follow the case according to the case, and there are also functions of disputed, judicial mediation, administrative reconsideration, psychological counseling and other functions, and realize "full -scale acceptance, centralized handling, entering a door, one resolution", which has become, which has become, and it has become it. The "general hub" of the masses resolved contradictions.

The district "letters and visits grocery store" is the first level, which is a tower spire. It mainly highlights "coordinated coordination", united "efficient disposal", focusing on "safety construction", and focuses on building a platform for upper -level coordination and coordination; 13 streets (parks) are the first. The second level is the "tower body". It mainly "stares" community grids, "adjust" the resources of the jurisdiction, and the "gathering" department forces to focus on the establishment of the intermediate hub platform; Base "is mainly to use positions, live carriers, and actual teams to build a grassroots to contact the masses. "Under the unified organization of the District Political and Legal Committee, after the establishment of the third -level organizational system, the window of the letters and visits work continued to move forward, further promoting the new stage of information and visits to enter the new stage of source governance, and timely information collection, analysis, and judgment of information were carried out, and information was collected, analyzed and judged, and achieved information. The problem of faith and visits to prevent early prevention, early discovery, and early processing, and strive to be small things that do not go out of the community (village) or big events. Today, the "letters and visits grocery stores" have been completed in the three levels of our district, street, and community (village). Since January 2022, Jiangxia District's "Letters and Visits Grocery Shop" has accumulated a total of 1395 batches of the masses, a total of 3,558 people, with a settlement rate of more than 98%.

Li Sanjiu, a cadre of the District Housing and Construction Bureau, who has been in the "Letters and Visits Grocery Stores" for many years: "In the past, the rights department '" single fight ", each fighting, the demands of visiting the masses often need to move to multiple departments to multiple departments. Inquiry, when you play the ball and push each other, there are occurrences of each other. After the district "letters and visits grocery stores" carry out the "joint adjustment office" and other work, the stubborn work style and warm and patient service here are converged into a warm current and resolved to resolve the resolution The "heart knot" of the people, really do the "work of the masses who came to the door". "

"District Mass Visiting Reception Center has implemented the work mode of" one -stop reception, one -stop processing, a package of solutions "," Internet+petition "work model, and now the" one -stop "service model. The exploration results of practicing and innovating the "Maple Bridge Experience". The "Letters and Visit Grocery Store" we created has formed a one -stop receiving, a package of disputes, and a full -chain solution mode. Find the saying that "solving" on -site solution 'and an important window for social contradictions and disputes. In the future, the district "letters and visits grocery stores" will continue to improve existing functions and mechanisms to better serve the masses. " Tao Yuan said with longing.

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