Is it a routine to get the "50 % off" voucher?Relevant departments involved in the investigation and have been called to stop merchant rafflers

▲ Diamond ring bought by customers.

Merchant scraping vouchers.

I wanted to buy a gold necklace, but the lottery was drawn by the clerk, and the "50 % off diamond" awards were drawn. However, after buying a diamond ring, it was controversial in weight and price. A few days ago, Mr. Dong, a citizen, reported to this newspaper. The reporter launched an investigation. The market supervision department also called the store lottery and coordinated the negotiation of the two parties to resolve the matter.

Customer question

The draw bought a diamond ring

It's not cost -effective to think about it at home

Mr. Dong told reporters that on the morning of the 18th, he and his girlfriend came to China Golden Store in Jimei Shimao Plaza to buy a gold necklace for his girlfriend. As soon as I entered the store, the clerk informed that he could participate in a free lottery. With the idea of ​​trying his energy, he scratched a "scraping music" prize ticket and found that the award was "50 % off diamonds."

"I felt quite cost -effective at the time. In addition to buying a gold necklace for my girlfriend, I also selected a diamond ring with an original price of more than 19,000 yuan on the spot. For 0.25 carats, he could show 0.2 carats displayed on the certificate after checkout, but he did not raise any objections at the scene, so he asked the store to help him increase the ring circle.

After returning home, Mr. Dong became more and more wrong. He querying the price of some brand stores and found that the market price of the weight diamond ring was about 10,000 yuan. He believed that there was a "routine" in the store lottery. At the same time, he found that in the process of modifying the ring, he wanted to return the goods in the inner ring of the ring, and he wanted to return.

At about 12:30 noon on the 22nd, the reporter followed Mr. Dong to the Chinese Golden Store. Ms. Lin told reporters that the store did provides free lottery activities for guests who entered the store, but there are several types of prizes. Even if there is no winning, Mr. Dong's purchase of diamond ring on the same day is also voluntary consumption.

"At present, we can provide Mr. Dong with free replacement services for the same price product, or repair the inside of the ring circle, but we cannot return the goods." Ms. Lin said on the spot.

Department intervention

There is no relevant publicity in the merchant draw

The store has been ordered to suspend the event

Subsequently, the reporter contacted the Jimei Market Supervision Office. The relevant person in charge told the reporter that after receiving the report from the masses, the market supervision department immediately launched an investigation and learned that there was no information such as the "scraping music" draw event of the store. Publicity, the store has been ordered to suspend the event.

At the same time, the staff stated that there was a controversy in the diamond ring complaining about citizens. Because the two parties were currently unable to provide relevant certificates, further investigation was undergoing proofs, and at the same time coordinated the negotiation of the two parties to resolve the matter.

At present, the reporter learned from the parties that he has gone to the store for product replacement.

(Text/Picture Xiamen Daily reporter Xue Yao)

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