The city's "12315" recovered 4.17 million yuan in economic losses for consumers

Recently, the reporter learned from the "2022 Consumer Rights Protection Work" press conference organized by the Municipal People's Government News Office that since this year, the city's market supervision departments and the Consumer Protection Commission's organizations at all levels have given full play to their functions and resolve consumer disputes. , Boosting consumption confidence, guarding consumer safety, etc., do a lot of work, and focus on solving the people's worries, troubles, and worries, and make new progress in various tasks. As of now, the city's "12315" platform has received a total of 87519 information. Among them, 56204 consultations, 22,364 complaints, and 8,951 reports, complaint reports reached 99.7%on time, complaint reports reached 99.2%on time, a total of about 4.17 million yuan in economic losses for consumers.

Focus on creation and boost consumer confidence. Focusing on the theme of "rest assured consumption creation", the city actively organizes large -scale shopping malls, supermarkets, building materials and other offline physical stores to carry out the "offline seven -day no reason return" commitment; organize 851 large shopping malls, supermarkets, catering, building materials in the city Wait for the rest assured consumer creation activities. The market -level assured consumption demonstration unit and 168 provincial reassured consumer demonstration units. Focusing on the theme of the year of consumer protection for "proper consumption fairness", it guides consumers to scientific, rational, civilized, and green consumption. Widely publicized the theme public welfare promotional videos and the achievements of the rights of the year in the city, and organized the city's "five entrances" of consumer power rights to organize the city's various types of consumer experience activities; relying on new media, publishing initiatives, consumer warnings hundreds of hundreds Articles, 24 typical cases of consumer rights protection, 202,000 publicity messages, more than 70 laws of law generalities, and distributed more than 10,000 publicity materials.

Focus on the prevention and control of the epidemic and the concerns of people's livelihood, maintaining the market and consumption order. In the first quarter, the city's market supervision system took the prevention and control of the epidemic as the primary task, fully promoted the efficient operation of the emergency command system, and resolutely guarded the safety of consumption during the prevention and control of the epidemic. They insisted on stabilizing prices and guaranteeing supply, strictly investigating price illegal acts, and inspecting 15,000 people in the inspectors, farmers' markets, pharmacies, etc., and issued special vehicle permits for the agricultural wholesale market, effectively ensuring the demand for fruit, vegetables and eggs in urban areas. Strengthen food and drug supervision and inspection to ensure the safety of food and drugs, strictly manage medical equipment, check hidden dangers of risks, and strengthen the supervision of wild animal markets. Strengthen online consumption security, carry out a series of special actions, and investigate and deal with 26 illegal cases related to online transactions.

Strengthen the construction of "three stations" and extend the tentacles of the power. Relying on eight industry associations (chambers of commerce), our city establishes the "Consumer Complaint Liaison Station", covering more than 700 member companies. 95 "consumer rights protection service stations" were established at key enterprises, covering more than 200 chain companies and outlets. Relying on the community, consumer rights protection volunteers are recruited throughout the city, and 17 "consumer rights protection volunteer service stations" have been established, and consumer disputes have been moved forward to the juncture of consumer disputes, and consumers have a sense of gain, happiness, and security.

Make full use of the time nodes such as "3.15 Consumer Rights Day", release the guidelines for consumers and operators related to online transactions, and carry out the training activities of market supervision laws and regulations. Changtong complaints report channels, protect consumer rights, implement 365 days of 24 hours of manual services, and establish and improve the institutional mechanism such as business and supervision of difficult complaint reports, work urging office, "12315" complaint report work specifications, and effectively strengthen the "12315" system construction Strive to create a pragmatic and efficient service hotline for the people.

Strengthen the bottom line of food and drug safety special rectification guarantee. Organize the special action of "under the bottom line, investigation of hidden dangers, and security". The city inspected a total of 5,3059 food production and operation enterprises, with a coverage rate of 90.2%, and the completion rate of problem disposal was 99.3%. Strengthen drug production supervision, carry out a number of drug supervision and inspection, check 11,580 pharmaceutical retail enterprises, 167 disease control centers and vaccine vaccination points, 2,5420 inspectors, and 812 problems and sorting out. Complete 464 batches of drugs. Strengthen medical device supervision, check 1621 medical device business enterprises and 392 medical institutions. Complete the provincial draws of 43 batches and 11 batches of national drawing tasks. Promote the special rectification of the purchase of cosmetics operation links, and the special operation of the "clean nets online and offline", and complete 157 batches of cosmetics sampling inspections.

Strengthen the safety supervision of special equipment and industrial products. In -depth organization and carrying out safety inspections and rectification in the gas industry, large -scale production safety inspections, special inspection operations on production safety, "100 -day action" in urban gas, and special equipment for special equipment carried out in this system, improved elevator quality and safety improvement, and "black gas cylinders and black gas cylinders "Consolidate and improved a total of 7 special actions, check a total of 14,641 special equipment use units, 78,549 units (sets) with special equipment, and issued 371" Safety Supervision Instructions ". Essence Carry out major inspections of quality and safety of important industrial products, check 1051 production and operation companies such as hazardous chemicals, wires and cables, cement, and electric bicycles, and supervise 1250 batches of products. (Reporter Jia Shumin editor Zhang Hongxu)

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