In the 10 years, more than 42,000 people have income and will open 1,000 positions to the disabled

It is regarded as the flexible employment method of employment "storage pool" and is becoming an important component of social employment.

The reporter learned from the Ant that on its initiated crowdsourcing customer service platform, more than 42,000 people have obtained income through part -time customer service in 10 years. At present, there are more than 4,000 cloud customer service that stabilizes services every month. Next, it will launch 4 new measures to improve the employment quality of crowdsourcing customer service groups, including providing care guarantees such as the accidental protection of spiritual workers and professional psychological guidance; improve the growth path, enhance career development space; Opportunities; and add positions with ecological partners, etc., further help high -quality and flexible employment.

Figure: The 10th Anniversary Activity Scene

A total of 42,000 people have received income in 10 years, and women exceed 80 %

It is reported that since the establishment of the cloud customer service platform in 2012, with the help of technical means, the social forces that are capable and willing to engage in customer service work will be organically integrated to meet the high -throughput and high elastic service needs of the Internet platform. At the same time, with the help of this model, it provides relevant workers with digital employment opportunities restricted by time and place.

After the 90s, Pana was a full -time mother and became a cloud customer service 5 years ago. Because the work is a shift per hour, she can flexibly choose the commuting time according to her time. This job Pan Na will do it for 5 years. As the international line of Yun Xiaofe, most of the service targets are foreign users. Pan Na usually memorizes words and learn English with children. He also has a stable income every month.

As of now, a total of 173,000 people have obtained free skills training certification on this platform. 42,000 people have obtained their income through part -time customer service. At present, the monthly stability provides services for more than 4,000 services. They are 31 years old, consisting of town youth, full -time mothers, disabled groups, college students, etc., from 323 cities across the country, 1614 districts and counties. Among them, women's group accounts for 81%, and the disabled group accounts for about 4%.

It is understood that although it is a typical work of flexible work, a considerable part of these people are "old employees" of more than 5 years. Over the past few years, they have followed this job to grow all the way, becoming a customer service instructor and team director. develop. At the event site, a number of Yun Xiaofei, who was in the office of Yun, was invited to the stage to receive the prize. Some people provided 150,000 services in 3 years, and some had grown into a mentor and brought out more than 300 apprentices.

Picture: Fan Bo from Yulin, Shaanxi has joined for 9 years, where he has gained love here

4 Interesting guarantees to help high -quality flexible employment

In recent years, the development of the digital economy has greatly promoted the popularization of flexible employment. Data from the National Bureau of Statistics show that current flexible employees in my country have reached about 200 million people. The Blue Book of the "China Flexible Used Industry Development Report (2022)" released by Renmin University of China also pointed out that 61.14%of Chinese companies in China were using flexible employment at the end of 2021.

The rapid growth of scale also requires the follow -up of labor security. At the event site, the four new plans for the flexible use of work groups for cloud customer service were announced in detail:

The Primary Second Care Program, the accidental protection of the spiritual workers during the work, and the exploration is not limited to the supplementary guarantee of the work scene; pay attention to physical and mental stress, provide professional psychological guidance;

Primary two growth plans, strengthen post training and professional qualification certification, combine the service life and quality, provide growth channels from cloud customer service to cloud instructor, cloud quality inspection and other management positions, and create more vast growth space for cloud customer service;

The diversified development plan will cooperate with the Disabled Persons' Federation and other departments to open a job opportunity for 1,000 disabled people in 3 years. Training covers 2,500 disabled people to help friends with disabilities increase their income;

The platform upgrade and open plan will open the capabilities of recruitment and training, digital management, intelligent scheduling, and customer service operations to more partners. In the next 3 years, 5,000 flexible employment positions will be added to the society with ecological partners.

For remote areas, Yun customer service has also tried to launch service stations since 2021. By cooperating with local governments to build service stations, they provide "home doorstep" work venues for young people who do not have work conditions such as computers and broadband. Since its launch, 11 service stars have been built in counties in Gansu, Qinghai, Sichuan, Shaanxi, Hebei and other provinces.

Lu Zanghui, member of the Standing Committee of the County Party Committee and deputy county government of the county government, introduced today's activities that more and more young people have seen more and more young people through the Internet platform, harvesting knowledge, enhancing self -confidence, and embarked on the road of transformation in life. For young people in the northwest ethnic region, this is a decent work with dignity. "

"Diverse equality and tolerance" and "expanding flexible employment positions" are all important content. "The cloud customer service platform is a specific exploration of we created more employment opportunities for the society to help more people grow and develop. It is also the embodiment of the sustainable development concept we have always practiced in the past and the future." Chairman and CEO Jing Xiandong In his speech, "We will invest firmly and do it solidly."

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