The Altay Regional Administrative Service Center was awarded the national service innovation of the national service innovation in 2022

From September 22nd to 23rd, the Summit of the National Affairs Hotline Development Summit Forum of 2022 (4th) was held in Zhuhai City, Guangdong Province. The Administrative Service Center of the Aleuti District of Xinjiang was awarded the title of "National Excellent Unit of 2022 Service Innovation".

It is reported that the 12345 government service hotline was officially opened on May 1, 2021. The hotline aims to create a "total customer service" of "No. 1 response, follow -up" government service. (Unit) The six categories of more than 10,000 knowledge information are sorted out into the warehouse, and the knowledge base is dynamically supplemented and improved to form an information knowledge update mechanism that is "submitted by the department, central review, and the masses enjoy". At the same time, combined with the region adhere to the development ideas of "taking the tourism industry as the main body, affecting the first production and supporting the second production", we will carry out special information about tourism related tourism related information such as food, housing, traveling, traveling, shopping, and entertainment. More than 2,000 pieces of information; incorporate 22 preferential policies and knowledge information such as agricultural and animal husbandry development and green mine construction into the knowledge base to create a knowledge information base with local characteristics.

In September 2021, the Administrative Service Center of the Altay area was rated as the first batch of "Government Hotline Services Outstanding Unit" in the country; in November 2021, the Altay region took the lead in completing docking with the autonomous region 12345 platform in the entire Xinjiang area. The first batch of pilots promoted the construction, and in December of the same year, the "12345" hotline intelligent voice return visits and intelligent quality inspection systems were implemented, which effectively improved the intelligent level of the hotline.

The reporter learned that for more than a year after the 12345 government service and the people's hotline, the Aleuta regional administrative service center highlights the construction of platforms, teams, systems, mechanisms and service networks, focusing on corporate and mass concerns, and providing 7 × 24 hours of services. By grasping the "five one", continuously enhanced the degree of thermal line awareness and social reputation, and for the masses at all levels and departments at all levels of the Altay region to understand the demands, grasp the social hotspots, solve the problem of people's livelihood, make scientific decision -making to provide high -quality service support, and win the enterprise to win the enterprise. Wide recognition and praise from the masses. Since the opening of the hotline, 55,859 people have been accepted by the masses, with a satisfaction rate of 98.43%, effectively setting up the "Lianxin Bridge" between the government and the masses.

"In the future, the regional administrative service center will closely focus on the intelligent, standardized, and information construction of the hotline platform, uphold the principles of efficiency and convenience, so that the system implementation is more realistic, the mechanism construction is more complete, and the platform operation is more efficient. Li Hua, a member of the Party Group and Deputy Director of the Party Group and Deputy Director of the Trust, dependence on the masses.

Reporter of the Rong Media Center of Altay area, Guzari Abu Du Du Naiti

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