"Xiaolan Gang Office" comprehensively improves the effectiveness of grassroots social governance

From offline government service characteristic brands to online grass -roots social governance smart platforms, from the important "barrier" from various places for paperless access registration, building epidemic prevention and control to precise configuration of convenience services, and becoming a "good Help, as an innovative measure of "Lanzhou Governance" in the era of mobile internet, since the second half of 2021, the "Xiao Lan Gang Office" should be born, that is, the "Xiao Lan Gang Office" quickly expands the application function, which is convenient for people's livelihood to the greatest extent. Services have added Lanzhou Study, Xiao Lan to help you, and the Social Work Commission. The application scenarios are more rich and diverse, and have expanded new channels for grassroots epidemic prevention and people to benefit the people.

Explore service boundaries to coordinate epidemic prevention and control and grass -roots social governance dual needs

"Hello, please scan the" Xiaolan Gang Gang "venue code." Now, whether entering all kinds of public places or entering and exiting residential areas, you can see that Lanzhou citizens can seriously implement the "sweep three checks and three checks under the guidance of volunteers. "". After scanning the code and filling in, citizens can hear the prompts such as "you have promised and bear legal responsibility", "Your health code is a green code". At the same time, the system will automatically record the code scan information and push it to the community where the citizens register are registered. The "Xiaolan Gang Office" is not only the first "barrier" to ensure the health of the citizens, but also has become an important helper for the normalization of epidemic prevention and control. "In September 2021, we began to carry out grass -roots social governance smart platforms, that is, the preparations of the" Xiaolan Gang Office ", which are now known to everyone. In October, Lanzhou had an emergency epidemic. The procedure is put into use and entered the pilot operation stage. "As the initial member of the technical operation team, Yu Jiatong, the operational commissioner of Xiao Lan, the operation center of Lanzhou Telecom's emerging business development department, described the origin of the" Xiao Lan Gang Office ".

"During the prevention and control of the epidemic, our original intention was to create a smart platform that was more accurate and scientific, and at the same time to reduce the workload of streets and community workers." Yu Jiatong said that after registering, the masses can By scanning the code, the report of your own health code, travel code, and nucleic acid monitoring report, this reduces the trouble of entering and exiting registration, and also makes the management of grassroots more convenient. "In the subsequent time, the city's epidemic prevention and control and grass -roots social governance were dual -needs. The technical team gradually upgraded the overall system to a distributed architecture and conducted multiple rounds of capacity expansion and optimization for system testing and operation. In the month, the epidemic prevention and control section has been added to the Lan and Return to register. In August of the same year, the "Top Ten Symptoms of Crown Pneumonia" was added ... After continuous exploration and innovation, the application scenario of "Xiaolan Gang Office" was more rich and diverse. The service level has been comprehensively improved. At present, it has the functions of Lanzhou study, epidemic prevention and control, and social workers committee. Continuously improved the system function according to the actual needs of Lanzhou citizens. "Yu Jiatong said.

Highlight the governance attributes and the joint construction of the social work committee to reflect the important "window" of social conditions and public opinion

Now, opening the application interface of the "Xiaolan Gang Office" online platform, the "Xiaolan helps you" section is at the top position, which also means that the attributes of the platform's grass -roots social governance are gradually prominent. This section has sub -sections such as "Help You", "Help You", "Help You", "Help You" and other sub -sections according to the different needs of the user. Click on the relevant entry link for online processing. It is worth mentioning that the "Xiao Lan Gang Office" also set up two particularly eye -catching functions of "I want to report" and "I have something to say", as an important "window" for the platform to connect social sentiment and public opinion. It is reported that citizens can submit incidents, suggestions, consultations, etc. through the above functional modules. As of now, the city has set up a total of more than 8,000 citizens in the city.

"The community reconstruction and residents 'decoration produced a large amount of garbage accumulated in the community for a long time, which has affected residents' travel." "The renovation of the old community is still construction at 10 o'clock in the evening, which seriously affects the normal rest of the residents. I hope the relevant departments will deal with it." It is the demands reflected by the residents of Ganjiaxiang Community, Baiyin Road Street, Chengguan District in the near future. The residents of the community of Ganjiaxiang, the Ganjiaxiang community in Ganjiaxiang, the Ganjiaxiang community in Ganjiaxiang, the community of Ganjiaxiang community in Ganjiaxiang, the Ganjiaxiang community in Ganjiaxiang, the Ganjiaxiang community in Ganjiaxiang, the Ganjiaxiang community in Ganjiaxiang, Ganjiaxiang, Ganjiaxiang. Almost all incidents and problems have been resolved in the Community Social Work Committee. This has also been confirmed by Huang Jiao, secretary of the party committee of Ganjiaxiang Community. She said that, as the smallest unit of the case handling of the community, is also the closest to the masses. They will strive to solve the "urgency and sorrow" of the masses at the fastest speed, and will be within 3 working days after the end. Feedback to the masses, the current ending rate is 100 %. As the main body of grass -roots social governance, the Community Social Work Committee was fully integrated into it in the early days of the construction of the "Xiaolan Gang Office" smart platform, achieving good co -construction and promotion. "In the early stage, we formed a special class with the platform technicians, negotiated and discussed the setting and content optimization of the Social Work Committee, combined with the creation of the" 15 -minute life circle ", sorting out convenient services such as integrated grain and oil distribution, housekeeping services, etc. The contact information of the merchant allows the masses to choose who to serve, and to the greatest extent to facilitate the residents of the jurisdiction. "Huang Jiao said that as the first batch of pilot communities set up by the Social Work Committee, the Ganjiaxiang Community currently has a" good discussion and discussion. "I come to double report", "volunteer service" and "community library" and other functions, strive to provide residents with comprehensive and intimate community services.

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