Hello, I am a deaf rider ...

Jimu Journalist Kang Xuyang

Photography reporter Wang Yongsheng

Whenever noon, Wuhan Guanggu Youth City will become lively.

The merchants in the food square were busy preparing for the meal, and the riders waiting for the meal chatted on the roadside. The pedestrian traffic sounds and whistle sounded from all directions from all directions.

And he couldn't hear these lively. His name is Fang Zhenghua, 37 years old, a takeaway rider in Wuhan Optics Valley. Unlike other takeaway riders, his world has no sound.

"Hello, I am a deaf rider. I have taken meals for your takeaway. When you send it, I will call you with the smart voice system, thank you for your understanding!" There is such a text in his mobile phone, Every time he deliver meals, he sends this passage to customers in advance.

In the Optics Valley, there are 40 or fifty hearing -impaired rides like Fang Zhenghua. In the silent world, they run hard ...

On September 25, 2022, the 65th International Deaf Day. Let's feel the world of hearing impaired rider together.

Run the list in the silent world

Sunshine and laugh, like to bend twice with your thumb, it is Fang Zhenghua and another hearing -impaired rider, Tao Bo, the first impression.

Fang Zhenghua (first from left) and Tao Bo

At the age of 1, due to tears flowing to the ears, causing inflammation and not treated in time, Fang Zhenghua lost his hearing. His wife is also a hearing disabled, and the two have a 6 -year -old son. Fortunately, the son's healthy growth can hear the voice of this world for parents.

Before doing riding, Fang Zhenghua went to the factory to work and went to a fast food restaurant to match meals. However, the working time was long, and there was no way to take care of the child. In October 2019, under the introduction of a friend, Fang Zhenghua became a part -time rider.

"During the time when I worked in a fast food restaurant, I met a few hearing -impaired friends who were takeaway riders, so I also joined them with the mentality of trying to see." Fang Zhenghua shared his choice to become a rider with text and reporters. Essence

Because he was not sure if he could do a good job of riding, at the beginning, he worked at a fast food restaurant while going online. After insisting on for a while, compared with the income of fast food restaurants and running orders, it was found that the income and freedom of takeaway running orders were higher. After discussing with his family, Fang Zhenghua decided to be only takeaway riders.

Tao Bo, 37, was like Fang Zhenghua. He lost hearing when he was young. Before being a rider, Tao Bo worked as a file administrator in a company and worked in a fast food restaurant.

"In the past, the time was not flexible. I wanted to work hard to earn more money to support their families, but the work of hearing impaired people can choose a limited work." Atta Bo told reporters that under the recommendation of a friend, in August 2020, he I also started to run a part -time travel takeaway. "I like the feeling of flying to the streets and alleys every day. Although I can't hear it, I can feel the excitement of the city up close."

Give more effort than ordinary people

The hearing -impaired rider needs to work harder than ordinary people.

"When I first started running the order, because of lack of experience, I do n’t know how to communicate with people. I often encounter problems such as inconvenient call communication, refusing to find someone, and timeout. I did n’t give up, asked the earlier seniors to ask the experience of the hearing disabilities, and I kept pondering that I had nothing to do. I slowly found out a set of “unique secrets”.

On the 24th, a day a few days ago, when the reporter followed Fang Zhenghua, he found that there was a lot of difficulties, but fortunately, he could cope with it.

Fang Zhenghua is picking up

In a fast food restaurant in Wuhan Poly Tianyue, Fang Zhenghua walked into the meal, and found it for a while at the dense takeaway takeaway at the afternoon, but found his own list. He calmly took out his mobile phone and opened a picture with the content of "I am a hearing -impaired rider" and displayed it to the merchant. With the help of the clerk, the order was successfully obtained.

Meituan Electronic Convenient Communication Card

Fang Zhenghua said that many stores have a fixed takeaway dining area. Most of the time, the meal process is smooth. Just enter the store to find your own single number. But sometimes, in the less familiar shops, or the peak of takeaway, they have to communicate with the merchants.

"There is no way to speak, compare it in sign language. Most of the time others can't understand it, and the type of typing is not high." He said that Meituan prepared a convenient communication picture for the hearing -impaired rider. He also prepared some common text in advance, When encountering difficulties, it is convenient to edit and communicate with merchants and customers.

"Hello, I am a deaf rider. I have taken meals for your takeaway. When you send it, I will call you with the smart voice system. Thank you for your understanding!" After getting the meal, he will prepare When a good text is sent to the customer, when the order is delivered, he uses the voice calling function of Meituan delivery to tell the customer for the order.

Harvesting customers' praise and encouragement

There are also time when timeout, poor communication, and not understood, but fortunately it is only a few incidents.

What moves Fang Zhenghua is that most customers can give more understanding and goodwill when they know that they are hearing -impaired riders.

Fang Zhenghua is on the road of delivery

He recalled that he came to the customer downstairs on time, but he would not use the access control system. He could only send text messages to trouble the customer downstairs to pick up the meal. Praise, thank you for more than me, and give me 10 yuan for me, especially surprised and moved. "

Another time, there was a sudden rain during the meal delivery process. In order to ensure safety, Fang Zhenghua had to slow down the speed of cycling. After 40 minutes, the meal was sent to the customer. "The customer saw that my whole body was wet, and I used my mobile phone to tell me to pay attention to safety. Cycling slowly, and gave me praise and reward, let me cheer well." Fang Zhenghua's riding side app, treasured, treasure With many praise and comments:

"The little brother is very fast, and you may not be able to speak. He has been compared with me with both hands, and his attitude is particularly good. I wish him all the best and happy every day!"

"Little brother is really not easy, and polite, thank you!"

"Hope every day you have to be full of hope ~"

Native

Fang Zhenghua's praise and encouragement

He said that these praise and encouragement made him feel the value of hearing impaired people, and he also loved the job of riding.

Meituan online hearing -impaired rider care function

Now, the hearing -impaired rider running list is becoming more and more convenient. "Meituan can upload a disability certificate, showing its own communication card, greatly improved the efficiency of running orders, so that the hearing impaired people can run the bill normally." This makes Founder's confidence in doing a good job.

Before the International Deaf Day, Meituan Delivery went online after fully investigating the needs of hearing -impaired riders. According to the relevant person in charge of Meituan, this function has been tried for nearly half a month. The hearing -impaired rider can upload the certificate on the client for certification. After the certification is passed, the meal delivery care function developed by the hearing -impaired rider can be used in the plate. Including sections such as convenient communication cards for meals and meals, electronic cards, and technical learning.

"When the rider reaches the meal delivery point, you can use the voice call function. The rider client calls the customer through the intelligent voice system to inform the order that has been delivered." In continuous improvement, the opinions and suggestions of feedback during the use of hearing -impaired rider will continue to optimize the feedback during the use of hearing -impaired riders to reduce obstacles for hearing -impaired riders. After the noon peak, Fang Zhenghua returned to the Optics Valley Youth City and waited for the next order. Waiting here with him, there were several hearing -impaired rider who communicated in sign language, and his face filled with bright smiles.

Fang Zhenghua (first from left) and Tao Bo

Fang Zhenghua said that they have a "Wuhan Silent Rider" WeChat group. There are more than 50 hearing -impaired rides in the group. Everyone is looking forward to running a better life in the silent world.

- END -