Liu Xiaoyun: Use "Xin" to serve, love in all directions

//

● Wednesday, August 31, 2022

● Liu Xiaoyun, a webmaster on duty at the Shenyang Bureau Group Corporation Dalian Station Passenger Workshop

My Dalian Station is located on the Harbin Line and is an important transportation hub on the Liaodong Peninsula. There are 730 cadres and employees on the entire station. As a duty webmaster, I am mainly responsible for leading the team to do a good job in passenger consulting and answers, key passenger services.

Unconsciously, it has reached 11:00. At this time, most people were eating and eating, but as passenger transport workers, as long as there are passengers in the station, we cannot rest, because the service is good for every passenger and allows them to travel safely and smoothly.

The place where I usually work is the "Xinchi Peninsula" service desk. Passengers can come here to find me. In order to improve the level of passenger service, I lead the service team members to innovate the "six uses" service law. By providing differentiated and personalized services, we strive to improve service efficiency and quality.

At 12 o'clock, when I was inspecting the waiting hall, a familiar voice stopped me, and it turned out to be Uncle Feng. Uncle Feng is 70 years old, and every month, he travels from Dalian to Shenyang to visit his 90 -year -old mother. Because Uncle Feng's home is far from the station and does not buy tickets online, we agreed with Uncle Feng that every time he called a week before he went out, we bought a ticket to wait for him at the station. Today is the 60th time we helped Uncle Feng to buy tickets.

In recent years, more and more passengers have chosen to travel by train. The railway department has continued to launch new measures such as electronic tickets, alternate ticket purchase, face -to -face, and online seat selection, allowing passengers to fully enjoy the convenience of intelligent services. At the same time, the railway is more concerned about the travel needs of elderly passengers and people from the Internet. Our "Xinchi Peninsula" service team solves the problems encountered during travel by providing services such as ticket sales windows, early appointments, waiting for area, and special personnel guidance.

At 13 o'clock, under the repeated urging of the passenger transportation Jiang Yan, I took up her meals that she helped me hurriedly ate. Looking at the busy figures of the team members in the waiting hall, I was so happy. With everyone's joint efforts, the "Xinchi Peninsula" service desk has now become a beautiful business card at Dalian Station, sending true feelings for travelers. From the green leather car, the harmony to the Fuxing, from the hard board ticket, paper ticket to the mobile phone to buy tickets, I witnessed the development and changes of the railway for decades, and felt the development and growth of the motherland. People are extremely proud!

The radio from the train interrupted my thoughts. I quickly packed up the tableware and devoted it to the tension, busy and fulfilling work ...

Supply: "People's Railway" Newspaper Co., Ltd. Liaoning Reporter Station (Shenyang Bureau Group Company Rong Media Center)

Text: Guo Xiaochen organizes

Picture: Li Yusi Shi Xiaowu

Drawing: Qiao Qian

Video: Wang Guisheng Li Yusi Sui Feng

Edit: Lin Feiyi

- END -