Taking a number and running a window, the things that "do not achieve" have become ... Shangcheng government service has greatly improved!

Author:Shangcheng Published Time:2022.09.25

Taking a number and running a window, the "not done" has also been done ... Recently, the Shangcheng District Examination Management Office has implemented the standardized construction of the window business of the government service center in depth, and gradually improves the construction of the "15 -minute government affairs and convenience." The sense of gain and satisfaction of enterprises has continued to improve.

"Now that we come to the hall to do business, there is a feeling of VIP. We enjoyed a one -stop service when we handled real estate transfer registration!" Ms. Zhu deliberately came to the district government service center to express their praise and gratitude to the staff. "Waiting for During the process of issuing a certificate, some staff actively asked if we needed to apply for the provident fund withdrawal business. After learning that we needed to apply, the staff of the real estate registration window immediately turned our information form to the provident fund window. Remind that we have to call in consultation in the future and take a bunch of materials to run again! "

In order to continue to deepen the reform of the "decentralization service", the Shangcheng District Government Service Center "wants what to think of the masses", in -depth understanding of the needs of the masses, incorporate a group of high -frequency business into the "front warehouse", and transfer it through front inquiries and one -click transfer of one -click transfer. Functions, realize the joint processing of real estate registration and provident fund withdrawal, provide the masses with "prefix" and "one -stop" service to achieve "one -stop" settlement.

The central reform comprehensive window, integrate the original 7 single business windows for 5 "comprehensive window of housing and build people's livelihood", create a "joint -style" comprehensive window, realize "one -time number and one -in -line service" The rate was reduced from 75.4%to 20%, shortening by the average waiting time, and further optimization of the business experience.

Recently, Ms. Chen, who rented in Zhakou Street, Shangcheng District, received a text message, reminding her of the public rental housing security qualifications and leasing filing of her three years ago. According to the previous process, she will run two windows to handle two businesses: renewal of public rental currency subsidies and lease filing. To this end, Ms. Chen came to Shangcheng District Government Service Center early to handle business. However, the two businesses that were originally expected to be completed in 3 hours were actually less than 1 hour. It was successfully completed in one window, which made Ms. Chen particularly happy.

In April of this year, the Housing and Construction of the Shangcheng District Government Service Center Housing and Construction of affordable housing, decoration lease filing window focused on "through business, personnel, and data through data", and integrated the original single -business special window as "a comprehensive window for the construction of the people's livelihood". Affordable business such as affordable housing, decoration lease filing. From the previous "running multi -window, repeated operation" to the current "running window, one -time running", the cost of the masses is greatly saved.

In accordance with the process of "one window acceptance, analysis and judgment, departmental circulation, complete completion, and mass evaluation", setting up the window in the first window of the office hall to reflect the window, averaging 15 people daily. Normalization of party members to work, actively discover, collect, and solve the difficulty of doing things, provide "bottom office" services, and further optimize the government service experience.

Recently, the staff of a catering management Co., Ltd. at a catering management Co., Ltd. went to the center office to excavate the approval business. Due to the nearby construction period, the hydropower -related pre -approval was not completed, and the approval business was unable to apply. The party members in the window jointly linking the urban management, hydropower and other stationed departments for the first time, and launched the parallel examination and approval process for "consultation". Urban management, hydropower, and other resident departments immediately coordinated the lack of capacity. In just 2 days, 2 items such as power audit and mining matters were accepted. business. The person in charge of the enterprise said excitedly: "Thanks to your‘ do n’t do things ’window, it has become my construction approval. Let us rush into the construction period, thank you!"

Since July, the central organization has organized a total of 42 party members to take turns to take turns to "do nothing" to reflect the window. A total of more than 400 consultations and 45 difficult problems have been dealt with, and it can effectively solve the problem of difficulties in enterprises and the masses. In the next step, the "do not do things" reflects that the window will be relatively clear for the start -up conditions and the relatively fixed nursing sequence, which will help the service of private enterprises to improve quality and efficiency.