24 hours online!Guiyang 110, 120, and 12345 hotline strengthens linkage and common anti -epidemic situation

Guiyang.com · Jiaxiu News Since this round of epidemic, Guiyang 110, 120, 12345 hotline strengthens linkage, collaborates, through establishing a linkage mechanism, accepting citizens' consultation, help, complaints, reports and suggestions for 24 hours, and the public reflects the channels to reflect the channels , Grasp the speed of the office, pay close attention to the urging supervision, ensure timely response and efficiently solve the demands of citizens during the epidemic.

A. Strengthen the hotline for helping the hotline 110 to rescue the people in difficulties

"Hello, now there are old people who have a sudden old stalk, need emergency treatment, and the police need to help."

"Okay, we immediately contact the nearby police force."

On the morning of September 16th, the 110 alarm service platform of the Guiyang Public Security Bureau received a call, saying that there were elderly people at home in Huaxi District, Huaxi District. Get arrived in time and ask the police to assist. After learning about the situation, the police on duty immediately dispatched the police in the district to go to the elderly to provide emergency assistance.

The grid police quickly arrived at the scene after learning about the situation. I saw that the old man was closed, his face was pale, and his expression was very painful. Vomit after vomiting.

Because the elderly's residence is located on the third floor, the corridor is narrow, and on the way, there must be a staircase for only one person. There is no stretcher, and it cannot provide rescue by the two people's lifting or more people.

"Without a stretcher, we will carry it!" After communicating with his family members, the two players took the old man downstairs and quickly sent the old man to a police car. Subsequently, the police set up all the four windows of the four -faced window to ensure that the oxygen in the car was sufficient and continued to talk to the elderly. "Mother -in -law, we will go to the hospital soon. ! "Along the way, the police lights flickered, the sirens were long, and the elderly were sent to Huaxi District People's Hospital for treatment at the fastest speed.

Due to timely medical surgery, the elderly quickly separated from the danger of life. The old man's family held his hands tightly and held his hands, and thanked him again, "I might be dangerous to my mother -in -law in one minute later, thank you!"

This is a typical epitome of the "110" and "120" linkage to accept the help of the masses.

"During the epidemic period, we strengthened the connection with the health department, coordinated and link with the" point -to -point "of the 120 emergency hotline, and arranged for special personnel to maintain information transfer sharing and double -line command scheduling for 24 hours to ensure that patients with emergency medical assistance can seek medical treatment in time in time Jiang Ting, a head of the Guiyang Public Security Bureau Command Center 110 Alarm Service Desk.

During the prevention and control of the epidemic, the help of help and control of help and control. In order to solve the problem of the masses' "urgency and sorrow", the Guiyang Public Security Bureau optimized the deployment of police forces, scientific police and scientific police.

Jiang Ting said that the public security organs will be fully rescued for the help of the masses' lives and safety, and the help categories that cannot be resolved to the public security organs outside the function of the public security organs will actively coordinate the relevant functional departments. In addition, on the basis of arranging police and vehicles to set up a public security organs' caring team, the transportation department also coordinated the transfer of rental vehicles to participate in love assistance.

In addition, in order to further promote the joint force and linkage, the Municipal Party Committee Political and Legal Committee and the Municipal Public Security Bureau jointly and introduced the "Further Promoting the Implementation Plan for the Lien Lien Works of the 12345 Government Services and the 110 Alarm Service Design", from the division of labor, class linkage, data sharing It is clear that efficient collaboration is made to ensure that the crowd's emergency category help can be solved quickly and efficiently.

B. Increase the scheduling seat 120 timely and smooth rescue channels

"Hello! This is the Guiyang First Aid Center. What can I help you?"

"I have a pregnant woman in my family, but we live in a high -risk control community. What should I do?"

In the early morning of September 8, a call from Guiyang's emergency center disrupted the quietness of the night. After inquiring by the 120 scheduling officer, a pregnant woman in a sweet town needed to go to the hospital for early breaking the fetal membrane. Because the sweet town was a high -risk management area and the health code of the patient, and the patient was yellow code, the patient urgently needed a first aid car to transfer it to the hospital. At that time, the emergency vehicles in the urban area were in the first aid task and could not send a car.

While comforting the patient, the dispatcher was viewed on the first aid scheduling system. After ten minutes, a first -aid vehicle was performed by a first -aid vehicle under the sub -station of the Guiyang First Aid Center. The dispatcher immediately contacted the doctor on the first aid car and asked him to rush to the scene to treat the patient. Because the patient's health code is yellow code, the emergency doctor rushed to the scene, Guiyang emergency center dispatcher and the emergency doctor before the hospital also urgently helped patients contact the Guiyang No. 1 People's Hospital who could treat yellow code patients, and successfully sent the patients to send the patients smoothly. To the first People's Hospital of Guiyang. The pregnant woman passed the next boy at 10 o'clock on September 8.

"Cases like this have been staged during the epidemic, and it is normal at our work. There are no vigorous deeds, no feats that can be sang, some are only busy backs, and some are silently dedicated, so only to keep in order to keep it. Good epidemic outpost. "Chen Yong, director of the Guiyang First Aid Center Office, said that at the present, the epidemic is based on the development of emergency force for the development of the epidemic, enhanced command and dispatch capabilities, leads the leadership responsibility, analyzes daily scheduling data, difficult problems summarizes and difficult problems. Solution. In the case of ensuring the normal operation of the center of the center, all dispatchers and central staff of the overtime organization and central staff have trained during the epidemic of rescue and transfer to ensure the unblocked the police. Pre -hospital medical emergency service mechanism. "From 00:00 on September 5th, except for Huaxi District and Huaguo Garden Area, they continue to implement temporary control and control in the region, and temporary static management in some areas of the city. Except for guarantee vehicles holding a pass, all other vehicles are prohibited from entering and leaving. In principle, we can't get in. For a while, the problem of living needs that are closely related to citizens such as medical and medicine, material guarantee, and temporary travel. "Chen Yong told reporters that the number of telephone number of the municipal emergency center was increased by more than 2,000 per day. Essence The total number of telephone number on September 6 reached 13,667 per day. The total number of telephones was maintained from September 5th to 17th, and the total daily telephone number decreased after September 17, but it was still higher than usual, with a minimum total number of 4370 times per day. "Through this epidemic, the 120 first aid hotline bears the highest number of call calls in history, which is a great test for the dispatcher."

"One end connects the patient and connects the hospital at one end. One phone call, a ambulance, is related to the birth and death of each patient. We can't and miss any calls that come in. Each dispatcher works for 12 hours a day Above, there are throat sugar and mineral water in front of their tables. Even if they eat and drink water, they will not leave the reception. For a moment of time to go to the toilet, there will be other colleagues responsible for answering. "Chen Yong told reporters that the municipal emergency center is the city emergency center for In response to the demands of the masses in a timely manner, the original 120 scheduling seats have been increased from 4 to 10, and personnel and vehicles are required to increase emergency network hospitals to ease the emergency service needs of the hospital.

"During the control period, most of the calls we received were concentrated in several types of people: First, hemodialyte patients had medical treatment. These patients had to go to the hospital three times a week for dialysis, but the sudden sealing control was helpless, and there were some maternal mothers. It is necessary to go to the hospital for delivery on a regular basis. Patients with some sudden diseases, such as heart disease, need 120 travel for medical treatment. "Chen Yong said that the municipal emergency center will further strengthen the 120 emergency system management, optimize the emergency medical treatment process, timely dispatch, timely coordinate, coordinate, and coordinate, and coordinate, and coordinate, and coordinate, and coordinate. Timely solve doubts and confuses, and timely help everyone who dials 120 calls to maximize the emergency needs of citizens to ensure the safety of the people's lives.

C. Take the "Lianxinqiao" 12345 hotline to actively solve citizens' appeals

Since the occurrence of this round of epidemic, the 12345 hotline in Guiyang has given full play to the role of the "Lianxin Bridge" and actively helps the public to coordinate the resolution of the epidemic prevention and control request.

In response to the prominent people's livelihood issues, the city's 12345 hotline actively responded to the public's concerns by increasing personnel, strengthening business training, optimizing working mechanisms, and broadening channels for demands. Since the epidemic occurs, the total amount of calls calls 98,2677, an increase of 283.32%year -on -year.

"Since the epidemic, we integrate the provincial 12345 hotline, the city's 110 hotline and other departments. A total of more than 300 people conducted scientific and reasonable scientific and rational scientific classes. The demand for transfer is provided with effective services to the public. "Zhou Mei, Minister of Public Service Department of the Guiyang Social Governance Comprehensive Service Center, said.

In response to the problems of the masses' urgency and anxiety, the city 12345 hotline immediately adjusted the case acceptance and dispatch working mechanism, and listed the cases related to the epidemic situation as emergency dispatch cases. Help and reporting issues were transferred to various departments at all levels as soon as possible.

At the same time, the provincial and municipal linkage headquarters entered the city's 12345 hotline to integrate the 12345 hotline and the green ribbon warm heart service hotline matrix platform forces, deepen the "refreshing Guiyang warmth action", and set up issues such as supplies and difficult cases. Working special classes, conducting special scheduling and supervision by telephone scheduling, key scheduling, etc. to ensure that the needs of the masses get a timely reply.

"We will effectively increase the coordination and linkage of relevant provincial and municipal departments, coordinate the 12345 hotline power of the relevant working group in the provincial and municipal linkage headquarters, and maximize the solution of key issues." Deputy Minister Zhao Xin said.

In the next step, the 12345 hotline in Guiyang will respond to the demands of good citizens in a timely manner on the basis of continuous strengthening department linkage through telephone scheduling and key scheduling. In response to the situation of the people who reflected all kinds of demands during the epidemic, timely sort out and summarize, analyze the types and typical cases of problems, give full play to the role of the "Lianxin Bridge", and promote the masses' demands to maximize the solution.

Guiyang Daily Rong Media Reporter Zhang Jing Li Wei

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