Innovate the "Repairing Repair" service mode to escort the masses "living dreams"

"Dear Huang Jian, you receive a repaired application for G22091300032, please contact the reporter 137 **** 3177 as soon as possible to complete the maintenance." On the evening of September 13th After Master Huang had just repaired an electricity failure, he immediately received another maintenance application order. "After the repairs of the" power meter "after the launch, the recent work order suddenly increased, especially at this time. This is the third order today. It is estimated that it is waiting for the rice to burn the rice. I have to rush it as soon as possible." Master Huang said After that, he contacted the repairer immediately, and then took the toolbox to ride on the battery car quickly.

The "Repairing Repairing Electricity Table" application is the problem of improving the quality of rural power supply services and solving the problem of reimbursement, slow response, and uncontrollable service quality in order to improve the quality of rural power supply services, and help local governments village networks are jointly built. The online reporting application for post -table failure treatment was launched. Innovate the new model of "post -table service" digitalization, combine user reporting, maintenance processing, service team management and other work scenarios to play the last mile of General Electric Services to eliminate rural electricity safety and dead corners.

It is reported that since the "post -reporting of the power watch" has been launched in Zhejiang on August 18, the State Grid Yiwu Power Supply Company as the first batch of pilots in the province, focusing on allowing users to know and familiarize themselves as soon as possible, let the service staff respond to, regulate the standards in time, standardize, standardize the specifications Actively organize the service team personnel to participate in training and promotion. On the one hand, the user tables reflected by the channels such as grabbing centers will form a work order in Zhejiang in time in time, and on the other hand, the online circle of friends is used to make full use of the WeChat circle of friends. The exquisite and easy -to -understand operation manual is printed. At the same time, with the help of 575 power stations that have entered the convenience service center, it has expanded publicity channels to form a more convenient and efficient publicity network, and accelerate the influence of the "post -reporting of power meters" services. As of now, 11 post -service teams and 42 service team personnel have been formed.

Next, State Grid Yiwu Power Supply Company will strengthen the skills training and safety training of the service staff after the table, improve the service level of the post -service personnel after the table, and use the new model of the "post -table service" to build a "new brick" to the construction of the intelligent power supply. In order to promote the "acceleration" for the user service of the power supply station, to promote the village's electrification and promote rural revitalization, "add the confidence".

Correspondent: Chen Yan

Laiyuan: State Grid Yiwu City Power Supply Company

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