There is nothing trivial to serve the people!The "Five One" mechanism of Longze Garden Street runs out of the argument that "accelerates"

In order to deepen the "non -complaint" and promote the continuous deepening of the reform of the "reception to the office", Longze Garden Street establishes a "five one" working mechanism to accurately compact responsibilities, optimize the processing process, strengthen active governance, and use one piece. The small things practice behavior.

There is nothing small to serve the people from "reception is to do" to "unsuccessful first -handed" to serve the people

In the first half of this year, the Fifth District Community of Longtengyuan received 12345 demands from the merchants and residents, requiring to repair the road outside the Ximen as soon as possible.

It turned out that when the community was demolished, loading and unloading transportation building materials in the early stage, the ground tiles outside Ximen were severely damaged and exposed to soil. In addition, social vehicles were parked disorderly, making the street even more chaotic. Broken pavement not only affects passenger flow, but also destroys the appearance of the city. Especially when it comes to rainy days, the muddy stagnant water has brought inconvenience to travel, and there are certain safety hazards.

Faced with the demands of residents and merchants, the community initiated the negotiating council for the first time. The industry committee, neighborhood committee, property, bottom merchants, and resident representatives participated in the discussion, and the restoration project was unanimously approved by the participants. After that, the community immediately applied for funds to the relevant departments of Longze Garden. After more than 20 days of road construction, the pavement outside the community was recovered in May this May and renewed.

In June of this year, Aunt Lu, who had just finished surgery, had neurasthenia and heart disease and needed to be recuperated. However, the decoration of the houses upstairs was very noisy, which affected her health and quality of life.

The staff of the five districts of Longtengyuan immediately communicated with Mr. Zhang, the resident of the upstairs. Mr. Zhang said that understanding the requirements of neighbors and neighborhood committees, but decoration operations are allowed to perform construction time, and home decoration is normal behavior. Stop decoration will affect their subsequent arrangements and cannot stop work.

"Residents have demands, and the neighborhood committee cannot regard it as a trivial matter. Taking care of the elderly is the responsibility and obligation of the community." Community staff said that in order to effectively resolve residents' contradictions, the community actively explores the work idea of ​​"unsuccessful first -handed". Treatment of this dispute. By integrating community resources, the neighborhood committee reorganized the community activity room and asked Aunt Lu to move here during the day to rest. Aunt Lu expressed satisfaction with the results of this treatment.

From the "reception is the office" to "the not to be done first", the five district communities of Longtengyuan made an excellent answer sheet with real actions and effective results as the "acceptance of the lawsuit", which promoted Longze Garden The streets are actively governing, and I have actively realized the call for the people and I responded.

Demonstration of rain leakage demands decreases by about 90% of the "five one" mechanism.

July and August are the rainy season of Beijing. During this period, the waterproof and leakage problems in residents' homes have affected people's hearts. Longze Garden Street has held a special scheduling meeting of the "Rescue of the Promotion" many times to discuss and study the related work of the house leakage, timely solve the demands of waterproofing and leakage of residential houses in the rainy season, increase the on -site inspection and visit, do a good job of heavy rainfall during the flood season, , Ensure that residents' troubles and worries.

Some communities in the street belong to the old communities that are over 20 years old. It is more likely to occur during the rainy season. Whenever the residents are received, the community will contact the property registration for the first time. When the rainy days cannot be repaired, the community will patiently explain to the residents at this time. After the weather turns clear, the workers will be arranged for maintenance as soon as possible.

Longze Garden Street solves the problem of rain leakage of houses in the area in accordance with the "Turning Rain Disposal Plan for Housing Housing Houses in Longze Garden Street in 2022", relieves the pressure of 12345, and formulates the "Guidelines for the use of special emergency funds for rain leakage funds for houses in Longze Street" Standardize the process of subsidy funds for the application of the street, improve the effectiveness of the use of funds, and make detailed deployment of fund application, fund approval, and fund settlement.

It is understood that 556 of Longze Garden Street Rain Directors in 2021, under the leadership of the "Five One" "reception" work mechanism, under the specifications of the "Work Guidelines", as of September this year, leakage was leaked. Rainworkers decreased by 90%year -on -year, less than a hundred pieces. The "five one" working mechanism, that is, a member of the team, one liaison officer, a first responsible person, 1 full -chain closed -loop process, and 1 fund support system. Implement the daily scheduling weekly recovery mechanism, the daily party secretary's secretary scheduling, focusing on the style, status and responsibilities, real -time reports of problems; implement the special scheduling of heavy difficult work orders, increase legal support, focus on coordinating horizontal and vertical resource forces, strengthen party building coordination coordination Establishment.

In addition, the streets implement the listing results on the wall, rolling the display of the work order processing, creating a good atmosphere that is better than learning to catch up and strive for excellence; "Star", online and offline propaganda typical examples, transmitting role models, boosting confidence, and enhancing a sense of honor and mission.

Longze Garden Street always adheres to the sense of obtaining and satisfaction of residents, transforms the original mission into responsibility, adheres to the problem -oriented, and works hard on serving residents. Starting the problems, starting from the most realistic interests, solve the difficulties of the grassroots and the troubles of residents with their hearts and affection.

Photo/Kang Xiwen Wang Zixin

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