After Porsche's maintenance, it was off the fire at a high speed. After the owner went to the repair shop to check it, he found that ...

Ms. Wuxin recently reported

The car she just finished in the 4S shop

There was an accident on the highway on the highway

The process of the investigation afterwards made her incredible

Just after the car is in maintenance, it fails

Why is there no signs of maintenance?

Ms. Ding, a citizen of Wuxi, said that on the morning of May 11, she sent her Porsche 718 car to Wuxi Porsche Center for conventional maintenance. The maintenance items include motor oil, throttle, spark plugs, etc. The total cost is 7145 yuan, of which the festival fustorne cleaner 188 Yuan.

"After the maintenance of almost one o'clock in the afternoon, I went back to Yixing. When I walked at the high speed, the car suddenly turned off. Because of this before, I asked their after -sales service staff for the first time. When the throttle was cleaned, the throttle was turned off when the throttle was not cleaned before. He told me that it was absolutely cleaned. "

Fortunately, there were no accidents on the highway on the highway, and Ms. Ding started the car back home. The next day, she found another professional car repair plant to investigate the fault. After the repair shop staff opened the engine compartment inspection, Ms. Ding told Ms. Ding that the external pipeline of the throttle of the car did not show signs. It is old, and the inside of the throttle is also very dirty.

"After opening, I saw that all the screws were gray on the top of the screws, and there was no seal touched by a little finger. We took it out of the throttle and took it out. It was all black inside. Seeing that they said that the maintenance may be dirty on the way back. From Wuxi to Yixing no more than 90 kilometers, I questioned that they did not help me do this maintenance, and they never admit it. "

Judging from the image data taken on May 12th, Ms. Ding, on the day of the image data, there are indeed a lot of oil ash on the external pipeline of her cars. carbon.

The auto repair expert consulted by the reporter also said after viewing the scene photos that within a short time before the photo date, the throttle of the car should not be maintained.

"According to the photos provided, the back end of the intake hose obviously has no traces of disassembly. If the normally wash the valve, it must be disassembled. The negative photos are full of carbon accumulation. The reason is that it is impossible to have no traces if you wash it. Obviously, it is not washed on the opposite side. Some models have high requirements for the throttle. If it is too dirty, it will cause the flame. Cheng Wei, a factory mechanic of the factory, introduced.

Ms. Ding said that after the incident, she had been communicating with the Porsche Center of Wuxi, asking the other party to give a statement, but the other party was only willing to give compensation and refuse to admit the error.

"I didn't help me to do maintenance, then the fee I maintained was returned to me, and I had to apologize to me solemnly to admit that I did not do this maintenance. But they never agreed to my appeal. When I complained to 12315 and the maintenance department of the transportation department, I did They said that I gave me a 5,000 yuan voucher and let me use it in the future. I said no, I will no longer trust that you can no longer trust you. Give me a coupon? "

The merchant said it was maintained according to the process

Live demonstration doubts

So on May 11, did Wuxi Porsche Center maintain Ms. Ding's car according to the charging content? On August 23, the reporter and Ms. Ding found it here, and the person in charge of the customer service was more determined.

"The situation you said is not washed or fraudulent, we are actually disapproved, and we also want to deal with this matter."

When the reporter asked if there was a video of the cleaning door, the other party said that there was no video. The reporter found that Ms. Ding's car had a separate monitoring probe.

Later, the person in charge introduced Ms. Ding to the director of the maintenance workshop. The director of the workshop said that they had strict operation processes for the maintenance of customer vehicles. Remove it and clean it, but remove the intake hose, and then clean it by spraying the washing agent and wiping.

"It's not removed, just loosen the tube. If you open the festival door alone, we are removed by all the videos of your just now.

During the full -process demonstration, the reporter observed that when the staff remained and installed the intake pipe, they had to wear gloves to remove the rubber tube and put it on the gloves, and the gloves rubbed the rubber tube cleanly and bright.

But why did Ms. Ding's car do maintained here on May 11th. On the photos taken on May 12, the gray tube was full of gray stains in the position of oil gray, rubber tube and adjacent accessories?

After seeing the details of the photo, the director of the workshop said: I have not moved the intake pipe in the photo, let me ask first.

Later, no one in the Porsche Center of Wuxi came out to explain the matter. In view of this attitude of Porsche, Wuxi, Ms. Ding has now sued the matter to the local court.

Have you ever encountered similar situations in maintaining the vehicle?

We will continue to pay attention to this matter

"News 360"

Reporter of Jiangsu Radio and Television Finance Media News Center ｜ Zhou Huifeng Wei Shaohua Zhang Jian

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