The third -level government service in Hanyang District ushered in the "experiential consultation" members of the CPPCC

The Yangtze River Daily Da Wuhan Client September 23 (Reporter Wang Su Correspondent Jiang Siwei) "From consulting, numbers, queuing, filing the form, submitting the application materials to complete, the time is 30 minutes, the experience is very good." September On the 23rd, Xu Li, a member of the CPPCC of Hanyang District, had a new identity -Government Service Experiencer, after the process of applying for an immersive experience business in the district government service center, she was convenient and fast for the "one window". thumbs up. On the same day, the Hanyang District CPPCC launched the "grass -roots consultation day" every month, and the members of the CPPCC launched the members of the CPPCC to experience the "experiential negotiation" with the masses, and to help build a first -class business environment.

"Government Service Experiencer" experience. Reporter Wang Su Photo

"Application for the assistance of fresh college students in difficult families, can this service be handled on the street?" Experience the whole process of individual catering "one matter", medical insurance social insurance retirement annual review and other matters, and experience the simple and efficient of the process of service. Subsequently, members came to the red station in the Figalhai Shanghai Community of Jiangang Community and learned that 69 government service matters were included in the service list, and 51 services were processed on the spot. The service matters can be sent to the doorstep of the residents.

"Government Service Experiencer" experience. Reporter Wang Su Photo

After handling the process of the three -level government affairs center of the experience district, street, and community, Jiang Yijian, member of the District CPPCC, was emotional. In the past, more in the survey was to see results, listen to reports, and experience this form of results. "In the investigation, there were questions in the brain, there was something in the mouth, and there were only counting in the chest when negotiating."

"Government Service Experiencer" experience. Reporter Wang Su Photo

In the early stage, the CPPCC of Hanyang District has built grass -roots consultation positions on the front line of government services. On the 6th floor of the district government service center, build Chau Tou Street Consultation House. Relying on geographical advantages, the United District Administrative Examination and Approval Bureau creates the characteristics of "front -line consultation+government services". Brands, guide members to provide business consultations such as business consulting, volunteer duty, etc., organize and organize a series of theme activities such as centralized supervision of similar proposals for the business environment and "optimization of enterprise service processes".

The CPPCC of Hanyang District has built grass -roots consultations on the front line of government services. Reporter Wang Su Photo

In order to further improve the closed -loop mechanism of "experiential negotiation", the CPPCC of Hanyang District clarified the implementation steps of "experience -evaluation -feedback -negotiation -improvement" to various street liaison committees. On the day of the event, 11 street liaison committees were sorted out of the business environment. The CPPCC members and enterprises and the masses were organized to conduct front -line negotiation activities to provide a reference basis and improvement direction for functional departments to optimize the process of service and improve service quality.

"On the basis of the convenient online consultation, it is recommended to arrange manual telephone guidance services in overall planning." "Administrative license and daily supervision should be unblocked." "Chen Yan and other members of the CPPCC found problems in the experience, and put forward opinions and suggestions, reflecting the true voice and demands of the enterprise. The person in charge of functional departments such as the District Administrative Examination and Approval Bureau and the Construction Bureau promised to be improved.

"Let the members experience the process of service from the perspective of the masses, use the words of the masses to reflect the real opinions, evaluate and negotiate the results with the masses, and effectively meet the inherent requirements of the" front -line negotiation and joint creation '. " More use in the field of people's livelihood, through in -depth first -line experience negotiation, improvement and improvement, stimulate the enthusiasm of the grassroots people to participate in negotiation, and consolidate public opinion.

[Edit: Deng La Xiu]

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