Dial 12328 if you have something!Chengdu Transportation Bureau to solve the people with affection with affection

Cover Journalist Yang Bo

"Hello, this is the hotline of Chengdu 12328 Transportation Service Supervision, the problem you have previously reflected ...", at the Chengdu Transportation Complaint Service Center, the phone button sounds one after another.

On September 1st, the city was silent, and the fireworks Chengdu pressed the pause keys. The Chengdu Transportation Complaint Service Center opened the acceleration mode. It continued to serve for 24 hours to ensure the timely response of citizens' demands during the epidemic.

Conductive emergency response acceleration

"Hello, Ms. Zhang, about your consultation, according to the current epidemic prevention policy, it is necessary to leave the Rong. If you really need to leave the Rong ..." In the 12328 hotline hall, Yu Shan, staff member of the complaint service center Explain the policy of Li Rong.

In order to respond to the demands of the masses in a timely and efficient response, the 12328 hotline set up a specialized management class as soon as possible, establish an emergency response mechanism, and arrange a special person to keep on duty. Management, listed as an emergency work order, directly connected or transferred to the functional room processing, requiring the end of the day; especially urgent, it is required to "accept it and then reciprocate". On the day, the recovery rate, the settlement rate, and satisfaction of the day reached 100%.

Special knowledge base update speed

"Many citizens reflect the issue of public transportation during the epidemic, please pay attention." "Please verify how the freight vehicle traffic procedures are handled." In the corner of the hotline lobby, as a full -time maintenance of the special knowledge base of epidemic prevention, Qing Yang Qi is connected to the city Related departments and offices, dynamically collect various policy materials. As early as September 1st, she lived in Jinsang. After setting up a good family, she said she lived in the unit with the initiative to hold the quilt. "My family is too far away. Just live in the unit, and you can work immediately when you wake up. "

12328, let's find me! In response to a large number of epidemic prevention and control related issues and policy consulting, the 12328 hotline implements a full -time full -time, actively connects relevant departments, pays attention to official news in real time, promptly and accurately grasps the latest policies, dynamically collects industry regulations, organizes the formation of "one question, one answer" traffic epidemic prevention prevention prevention Special knowledge bases, strictly implement the dynamic update mechanism of the knowledge base, facilitate staff to inquire accurately, and make every effort to ensure the timely, accurate, and efficient response.

Institute of immune -related information and judgment acceleration

According to the relevant person in charge of the Chengdu Transportation Bureau, "12328 hotline is the most direct bridge for communication and traffic and the people. Daily timely information, real -time dynamic research and judgment, and providing reference for adjusting and optimizing epidemic prevention policies and measures. The operator is now the "urban transportation one network control". In the past, it was a transmission cylinder that only needed to convey the demand.

In order to give full play to the role of the complaint service platform, it is a good "epidemic prevention staff" in the field of transportation, and the 12328 hotline has established a dynamic research and judgment mechanism for immune -related information. 2. Explore the standard measures, sort out and form a research report, and strive to provide basic support for the planning of the top -level design and improvement of institutional mechanism while solving real problems and responding to citizens' concerns. A total of 20 research reports were formed, and 6 were optimized to optimize epidemic prevention measures, and 3 related systems were assisted.

From September 1st to September 19th, the 12328 hotline accepted 533 requests related to the prevention and control of the epidemic, of which 44 complaints and reports were reported, 191 information consulting category, 257 opinions and suggestions, 41 help categories, and achieved all the final settlement. Essence

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