The Yangtze River Road Police Station of the West Coast New District of Qingdao: "Two Most" police stations have "three moves"

Popular Network · Poster Journalist Geng Xiaoyue Correspondent Wang Xue Qingdao reported

"Our area covers an area of ​​39.8 square kilometers, including 40 communities, with a population of more than 455,000 people, of which more than 187,000 resident population and more than 268,000 flowers." 308. "" There are 11 countries involved in 11 countries and nearly 900 permanent foreigners. "...

On September 21, Wang Haibo, director of the Changjiang Road Police Station of the Qingdao Development Zone Public Security Bureau, seemed to be a "big steward", and counted the big affair with the reporter in the jurisdiction. What makes him most proud is that in this city's largest public security management scale, the city has the largest number of business volume, and the difficulty of maintaining safety, protection, stability, and promoting development tasks is arduous and heavy. Essence In the case of complex police situation and tension, how does the Yangtze River Road Police Station effectively deal with heavy work tasks? "Temperature, speed, and good perception" -Wang Haibo gave the answer.

Temperature: The service level of the new site service level of the convenience hall of the convenience hall upgrades

On March 7 this year, the convenience service hall of the Yangtze River Road Police Station at the new site was officially opened. This is not only a simple position migration, but also a comprehensive upgrade of a window service level.

"The new convenience service hall covers an area of ​​1,400 square meters, and integrates household registration, entry and exit, traffic management and other businesses." Wang Haibo said that the Yangtze River Road sent the opportunity to relocate the new site and take the construction of the smart service hall as the improvement of the masses to satisfy the masses. The general starting point of the degree focuses on the implementation of the comprehensive measures of intelligent convenience services and the effective operation of the system construction, and comprehensively improves the service level of the window.

Entering the convenience service hall on the Yangtze River Road Police Station on the Jiangshan South Road on the West Coast New District of Qingdao, I saw the science divided into artificial processing areas, 24 -hour self -service processing areas, "one -window pass" area and leisure waiting area. According to Wang Haibo, the office area of ​​the new site has been expanded by three times before, the number of windows has doubled, and the types of business types can be increased by more than 10 items. "The newly used convenience service hall can meet the diverse needs of the masses, and effectively improve the convenience and comfort of the masses." Wang Haibo said.

"The service here is 'temperature'! After the new address of the convenience service hall of the Yangtze River Road sent the convenience service hall, this is the first time I have come to handle the business. The environment here is particularly good. It is also very convenient. "On September 21, Li Meng, a resident of Changjiang Road Street, who had just finished the household registration business, walked out of the convenience service hall and went straight to the new site to support the public parking lot. She was pleased to say that the new site of the relocation of the Yangtze River Police Station this time has greatly improved the inconvenience of the previous environmental crowded and difficult parking, and provided a more comfortable, secure and convenient police service for the masses.

Speed: Police transformed into a one -stop "full -scale sheriff" solve all problems

At the end of June this year, the Yangtze River Road Police Station completed the goal of reform tasks deployed by the Provincial Public Security Department. Since then, all the police here have become "full sheriffs."

What is the "Sheriff of the Throughout"? "All businesses can be connected, not only do you have to do well, but also have speed." This is the understanding of Wang Mingfeng, police of the Yangtze River Police Station. Wang Mingfeng had previously been a household registration policeman who worked in the household registration window for more than 10 years, but now he has mastered the processing process of all the business of the police station. "Except for relatively rare and long -term complex businesses, the people of doing things can solve all problems in my" one -stop "here." Wang Mingfeng laughed.

The "complex business" in Wang Mingfeng has a special window. "Conventional business comprehensive windows, complex business special windows, this is our comprehensive window and special window parallel operation mode." Wang Haibo told reporters that in this model, when the business volume is flat year -on -year and the police force is not growing, the window is not growing. The utilization rate increases by 50%, and the average waiting time for the masses has fallen from 15 minutes to 5 minutes. Basically, it will be done immediately, and it will go.

Wang Haibo told reporters that since its use of the convenience service hall on March 7, 82,000 people have handled various businesses and 396 people per day. After the "May Day" holiday, a single -day peak reached 468 people.

Also improving the efficiency of work, there is also an electronic policeman contact card innovatively launched by the Yangtze River Road Police Station.

Qingdao West Coast New District Mingjiahui Community is located in the jurisdiction of the Yangtze River Road Police Station. The unit door and elevator entrance of each residential building are posted with an electronic police contact card. I saw that the cards on the card were printed with the police photos of the district and the police mobile phone number, the WeChat public account of the Public Security Branch of the Qingdao Development Zone, the head of the Police Police Station of the Yangtze River Road Police Station, and the "Four Household Administrative Business Operations" and other contents Essence

Such an electronic policeman contact card not only appears in the community, but also the Yangtze River Road Police Station is also widely promoted through community groups, work groups, and corporate groups. As of now, the institute has guided the people's online handling business through the electronic police and civilian contact card remotely, further expanding the general public consultation path, and helping the masses to achieve "less running legs" and "zero legs".

Good perception: more than 60,000 people who return to the platform for smart police returning platforms

"I am an old lady who is nearly eighty years old. I went to your household registration window yesterday to cancel my daughter -in -law, and kept crying because of sadness. You, the police officer Chen Tingting received me patiently, and handed it to me. After the napkin paper, my heart was very moved. When I went out, the police service at the door was also very good. "

This is on the morning of April 26, a crowd of work expressed his gratitude to the Yangtze River Road Police Station through SMS. This reply comes from the smart police return visit platform -a full -factor return visit platform with the masses satisfaction, with the improvement of the comprehensive window evaluation system as the starting point, and implement the "one, one evaluation" and "one evaluation" work specification. According to reports, the smart police return visit platform is integrated and utilized by the existing platform resources, and the mobile phone number stored by platforms such as Qingdao Yitong platform, government hotline demand platform, 110 alarm service desk and other platforms is used to send mobile numbers. The automatic return visits to the masses of the officers, unblocked communication channels with the masses, and realized the goal of the masses' leaving that they knew their demands and dissatisfied matters. Since its opening on April 1, the smart police return visit platform has returned to more than 60,000 people. The masses responded to praise and thanked the SMS for a total of 78 pieces. The masses reflected more than 70 request matters by phone or SMS. Regarding the demands reflected by the masses, the Yangtze River Road Police Station arranged the police to implement it in a timely manner.

The heart of the Yangtze River Road Police Station "perceives", and it is also reflected in the convenience service hall: the prominent positions are publicly posted publicly, the director's mobile phone number and the municipal bureau, the branch bureau supervision and complaint telephone number, and the instructor's personal WeChat, encourage the masses to leave the field evaluation and online evaluation Essence

As of now, the Yangtze River Road Police Station has handled 132,000 in total household registration, ID card and other businesses. The business volume has achieved zero complaints when the city ranks first, and the satisfaction of the masses has always ranked high.

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