The power supply plan is "equal"!Shijiazhuang builds the best power business environment

On September 21, Li Yuxin, deputy general manager of Hebei Jingjin -Hebei Huacuang Biotechnology Co., Ltd., just applied for temporary power consumption online through the "Online State Network" app online, and received the customer manager of Mu Chiwei, a major customer manager of Shijiazhuang Power Supply Company from State Grid, Telephone. After confirming the power address and demand of the enterprise, Mu Chiwei immediately pushed the official power supply plan to the customer through the "online State Network APP" assistant E -handling EPP, and the power supply plan was accepted and answered.

"The power supply service has been upgraded again. As soon as I applied for the business on the" Internet State Grid "APP, I received a confirmation call from the customer manager. Before meeting, the power supply plan was pushed through the system." Li Yuxin said.

State Grid Shijiazhuang Power Supply Company aims at serving the provincial capital "Total Economic Total Economic", focusing on "professional collaboration, data penetration, and technical upgrade", breaking the traditional cognition of "industry expansion projects must be surveyed", and launching calls and charging, charging and charging The new measures of "solution answers" such as piles, schools and other typical high -voltage scenarios, and the response time of the power supply plan of the single power project is compressed from 10 working days to the day of business acceptance, and the electricity connection time breaks through.

The company makes full use of the power data data of the power grid and penetrates multiple systems within the company. The customer manager assists the compilation function through the power supply solution of the mobile operation terminal. According to the customer's demand capacity, the system automatically obtains the power grid resources around the power position. The entry point and wiring simplified diagram directly return the PC side. According to the customer reporting capacity and power consumption scenarios, the system directly matches information such as transformer variable ratio and electricity price category, and automatically generates the measurement of the measurement.

"'Plan to Answer" is one of our new measures for our benchmark power handling service process. For the typical scene project of high -voltage, the responsibility link time of the power supply company has been further reduced by 45%. New measures such as the full -process tracking service allows customers to enjoy more convenient and fast power handling services. "Xu Yanxia, ​​a senior manager of the marketing department of Shijiazhuang Power Supply Company, said.

On this basis, State Grid Shijiazhuang Power Supply Company also launched a "quality drying" service, implemented professional responsibility system, and carried out viewing supervision. At the same time, relying on the power information information of the power network and RPA robotics technology, the user industry expansion order number is used as the unique logo to achieve the industry expansion process across professional information. Through four system data such as online power grids, ERP, and OMS, 17 key field information such as the automatic obtaining reciprocity date, the time of the material outbound, and the end of the power delivery work across the system, and automatically entered the "panoramic flowchart". Corresponding to nodes, the customer's side data is fully returned, the process is completely dry, and the service is fully transparent.

Since the beginning of this year, State Grid Shijiazhuang Power Supply Company has adhered to deepening the construction of the "Sunshine Electricity" brand, innovating benchmarking service processes, carrying out active services, and launching new measures such as "electricity such as electricity" and "electricity promotion" Soft power. In the next step, the company will continue to optimize the power business environment, continue to promote new measures, create more convenient and efficient service new measures, and help the economic and social development of the provincial capital.

Source: Shijiazhuang Daily Client

Reporter: Wu Wen Cui Hong

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