Innovative public care institutions reform and improve the level of guarantee service level

Chengdu Longquan District Comprehensive Social Welfare Center is located at No. 4211 South 3rd Road in Economic Development District, Chengdu, with a construction area of ​​49,000 square meters. In 2019, in accordance with the principles of "party and government leadership, social participation, and professional leadership", Chengdu Longquan District Civil Affairs Bureau entrusted professional pension service institutions with rich medical and care integration experience to provide operation management and services for the district comprehensive social welfare center. In innovation in the support of the pocket personnel, the government provided the support mode of the poor personnel provided by the government provided life and medical security, and the professional institutions provided care services, so that the special difficulties to enjoy high -quality care services, obtained a stable life and medical security, explore a government The road of innovative reforms with complementary advantages of social forces and cooperation. Details are as follows:

First, separation of management and management to promote the transformation of government functions. After the implementation of the management and operation and service projects of the district comprehensive social welfare center, the district comprehensive social welfare center has achieved separation of management and management. In order to manage operations and services, through the purchase of social forces, the government will no longer directly provide operations and management of the welfare center, no longer directly provide services to the special difficulties. In terms of improving the quality of pension services and improving the efficiency of fiscal funds, it has formed a working mechanism for government and social forces to give full play to its advantages and fully coordinate cooperation.

Second, innovation methods to promote the improvement of service quality. As a five -star pension institution in Chengdu, the service party transplants its successful service management experience to the welfare center, formulate service standards, refine service processes, carry out quality management, and on the basis , Expand the diversification of spiritual levels and personalization. Self -creation "456" work method, through the "four one" activity (a smile, a greeting, a hug, a pair of relatives) and the "five hearts" services (warm heart, peace of mind, pleasing heart, good heart, relief)) In the event of six aspects (the mental style becomes refreshing, the health status becomes good, the personal habits are becoming better, the appearance of the meter is pretty, the personal habits are superior, and the psychological belonging becomes stronger) significantly changes, the satisfaction of the elderly has increased significantly.

Third, improve the mechanism and improve the effectiveness of management. Adhering to the "people -oriented" humanized management concept, we aim to build a high -quality and excellent elderly care professional service team, establish and improve work responsibility mechanism, assess incentive mechanism, and supervise and restriction mechanisms, and carry out pension care in batches in batches Improve training with service management skills, stimulate work enthusiasm, initiative and creativity, and improve work efficiency. Establish the Elderly Autonomous Committee to supervise ingredients, support services, and safety management to help the elderly establish a sense of self -management and enhance the sense of belonging, security and happiness.

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