Disciplinary inspection and supervision help promote the environmental optimization and improvement of business environment

"Are you satisfied with the service of our power supply company?"

"I hope to give more valuable opinions on our work"

Recently, in order to further promote the continuous upgrade of the business environment of Cangxi County in Sichuan, the disciplinary inspection staff of the State Grid Cangxi County Power Supply Company went deep into Sichuan Jitong Company and Guangyuan Guowang Company and other companies to optimize the special supervision and inspection of the business environment. This is a scene where the company's discipline inspection supervision helps to optimize the business environment.

This supervision and inspection focuses on the completion of the "obtaining power" evaluation indicators of the optimized business environment, the standardization of the industry expansion process, the "ten commitments", "three non -specified" power supply services, the implementation of "ten inaccurate" employees, and customer use In the aspects of electrical demands, conduct supervision and inspection by on -site review of information, conversation, and customer return visits. Comprehensive inspections are carried out from the aspects of applying for installation, electricity fee payment, fault reporting, and high -quality power supply services, and centralized rectification of power supply services The link "inaction, slow acting, and chaos" prominent issues, check and correction and infringement of the interests of the masses, effectively move the power supply service supervision mark forward, further enhance the company's power supply service level, and improve customer power consolidation.

In response to the problems found in supervision, the company's disciplinary committee urged professional departments and power supply to conscientiously rectify through reminders of reminding and interviews, issuing rectification notices. At the same time, the company's disciplinary committee also carried out monthly typical cases, regulations, and integrity education, and educated people around them with things around him to do deep experience and perception education, improve self -discipline awareness, build a clean line of integrity, make every effort to supervise and obtain it. The level of electricity is up to the level. Disciplinary inspection and supervision promoted the continuous optimization of business processes and innovative service measures. Customers have greatly improved their sense of gain, and the evaluation indicators of "obtaining electricity" for optimizing the business environment are among the best. In this year's Cangxi County Commission for Discipline Inspection and the Economic and Information Bureau, it was highly evaluated.

It is understood that the State Grid Cangxi County Power Supply Company carefully pushed the industry to expand the "1+1" dual manager's power -to -handle model to maximize the time limit for compressing the electricity. Establish 7 repair teams, comprehensively implement the "grid" active repair mode, and implement 7*24 hours of all -weather repair. Promote the "palm -on -industry expansion" and continue to improve the service capacity and service quality. Comprehensively promote "Internet+" marketing services. Cumulative on -site serving customers of more than 200 times, customization of 206 energy -saving solutions for personalized enterprises, and helping more than 33 companies reduce electricity expenses by about 650,000 yuan. The time limit for industry expansion business and customer satisfaction carried out a third -party spot check -in visit. A total of more than 800 returns to visit throughout the year, with a return visits of 100%. Establish a system of supervision and notification systems to form a high -pressure situation of supervision and accountability and strict control of strict control.

In the next step, the company's disciplinary committee will comprehensively improve the quality of power supply services through professional supervision, professional rectification, and re -supervision of supervision, and further optimize the business environment. (Reporter Qi Yuan correspondent Deng Shibin)

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