The customer service attitude is not good?"Yalu River Evening News" gangs to help you mediate!

Not long ago, the newspaper gangs received a call from the reader Ms. Zhao, saying that when his father was shopping in a supermarket in Liuwei Road in Zhenxing District in early September, he was impatiently treated with customer service staff. The old man was very depressed.

"The matter is simple. My father finished buying things and saw that the small ticket could be replaced by the designated location, but the staff told the product to be replaced." Ms. Zhao took out the shopping ticket on the same day. The reporter saw that the small ticket reads: the number of goods for buying is limited, first come first served, and the overdue is invalid.

"It was understood that the product was changed. The validity date has not been passed. It is just another day to change it." Ms. Zhao said that the father was in his 80s, and the handwriting on the small ticket was too small, and the hearing was not very good. I asked a few more words at the customer service counter. "Customer service staff did not clearly inform the purchase process, just say that I will come again next time. It may not be fruitful to negotiate with the seller twice. I wish to do a lot of questions, so I had to return home with my belly and confused. Ms. Zhao learned of this situation and hoped that the supermarket would give a reasonable explanation and apologize to her father.

After understanding the situation, the reporter contacted the Municipal Consumer Association, the Municipal Market Supervision and Administration Bureau and other relevant units and departments, and conveyed Ms. Zhao's demands. About a week later, the gang received the information from Ms. Zhao: "The person in charge of the supermarket customer service apologized to his dad, and said that he would strengthen employee management in the future and improve service levels. The elderly expressed their understanding."

The Evening News helps you run, help you find, help you ask, accompany you to do things ... you call something, I should respond. Regardless of whether it is warming up, annoying, doubt, or difficult to do, the Evening News gangs will help running legs, inquiring, and shame with your heart.

The Evening News Gang Hotline 15304060617 (Synchronous WeChat) tells your story, tell your troubles, and reflect your demands. After receiving the information, the Evening News gang will contact you for the first time to help solve it.

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