Pay attention to booking hotels!"Five Diamonds" is not a "five -star"

Five -star hotel logo

▲ On the online travel platform, the diamond -grade logo is similar (the top of the drill, the lower part).

The National Day holiday is approaching, and many people who are ready to travel to book hotels through online travel platforms. Some citizens reported to the 55899999 citizen's hotline that they found that the national standard "five -star hotel" became a "five -diamond hotel" for the platform's self -assessment. What are the differences between stars and diamonds? Our reporter will find you.

Consumers choose the star grade but bind the diamond -level logo similar to difficult to distinguish

"I clearly chose a five -star hotel. After ordering, I found that it was a 'five -diamond hotel'!" Two days ago, when the citizen Ms. Huang booked a hotel on an online travel platform, she found that the hotel logo she reserved was not five. The yellow stars, but five yellow diamonds, are easily confused because the size and color are similar.

Right now, when people choose star hotels on many online travel platforms, they are easily caught in "star diamond traps". Some platforms will marked non -five -star hotels on the words "five -diamond hotels" and "Gold Diamond Hotel" to give people a high -quality feeling to attract consumers to book.

"I have once mistakenly ordered a so -called 'five -diamond hotel' before. The score is still very high. After I went, I found that it was not the case. He reported to the online travel platform, "Platform feedback said that the drilling level was raised by themselves. If some hotels were brushed, it was not easy to mislead consumers by using some hotels to score their scores to high. ? "

Survey diamond evaluation specific standard customer service does not explain

The reporter found that Ctrip Travel, Tuniu's "Five Diamond Hotel" and five -star hotels were not obviously different on the platform display. When consumers click "Select Price/Star", the options appear are "five -star (diamond)" or "five -star/five diamonds". In the specific hotel interface, the logo of the five -star hotel is five yellow stars, and the logo of the "five -diamond hotel" is five yellow diamonds. The similarity is very high and it is easy to confuse.

Lauro, Yilong Travel and other platforms use the "five -star/luxury" and "four -star/high -end" classification description method.

"There are not many listed star hotels. We have launched diamond -grade evaluations to give consumers more reference." Ctrip Travel Online Customer Service said that about 98%of hotels have not been listed on the star rating. The platform comprehensive hotel facilities and equipment, customer check -in reviews and other factors to select drill -level hotels. However, the customer service did not explain the specific standards of diamond evaluation, nor did it explain the sign of similar excessive excessive signs.

Similar signs are misleading or there are "waters and army brushes"

Our rating is based on national standards. "Ms. Ou, the relevant person in charge of Xiamen Pan -Pacific Hotel, said that the drilling level was defined by the platform itself, and the hotel was not involved. The relevant persons in charge of several hotels in our city also said that they did not know the diamond -level assessment.

Guo Daosheng, director of the Market Management Division of the Municipal Cultural and Tourism Bureau, said that when the relevant platform establishes its relatively independent evaluation system, it is necessary to distinguish between star -rated hotels that are officially evaluated to avoid misleading consumers and not to be evaluated. Use star -grade climbing text or use star symbols, similar signs similar to star symbols for false publicity.

"The drilling level of the online tourism platform belongs to the non -official evaluation, which can form a diversified evaluation system to provide consumers with different dimensions of decision -making reference. But there is a certain misleading of similar signs." An industry insider who is unwilling to disclose the name said, saying, saying that insiders who are not willing At present, most of the online tourism platforms are commercial platforms, and they are open platforms. The situation of "scores in the water army" and "bidding ranking" and "paid rating" may occur. In this case, consumers must polish their eyes and protect their rights and interests through rights protection.

【Link】

Star rating as national standard

Effective period of use for three years

As early as 1993, my country's hotel star standards rose to the national standard. According to the "Star Hotel Evaluation Standard", my country's hotels are divided into level standards, which are divided into five standards of one -star to five -star. The star grade is a symbol with gold -plated pentagram, the lowest is one -star, and the highest is Platinum five -star. The higher the star, the higher the grade of the tourist hotel. At present, there are only three Platinum Platinum five -star hotels in my country, which are located in Beijing, Shanghai and Guangzhou.

The hotel assessment of the star grade must be evaluated by the corresponding star rating agency. The use of the star logo is valid for 3 years. After 3 years of expiry, there will be dynamic changes such as ascending stars and stars to reflect the hotel's grade level Variety.

【five star hotel】

19 existing in Xiamen

Xiamen Yuehua Hotel

Xiamen Baolong Palman Hotel

Xiamen Sun Moon Valley Hot Spring Resort

Xiamen Sheraton Hotel

Xiamen Pan Pacific Hotel

Xiamen Jingmin Center Hotel

Xiamen Panji Hilton Hotel

Xiamen Peony International Hotel

Xiamen Ruiyi Hotel

Wanda Jiahua Hotel, Huilong North Sea Bay, Xiamen

Xiamen Sea View Millennium Hotel

Xiamen Ma Ge La Luo Oriental Hotel

Xiamen Ainer Hotel

Xiamen Haiyue Villa Hotel

Xiamen Hualin International Hotel (Rihang Hotel)

Xiamen Yuanchang Kobasky Hotel

Xiamen Baixiang Huixin Tin Hotel

Xiamen Haicang Zhengyuan Hilton Yilin Hotel

Xiamen Haicang Xinxin Huayi Hotel

(Data source: China Tourism Hotel Industry Association; Data Time: As of September 7, 2022.

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