College Road Street Convenience Service Center do a good job of medical security work

College Road Street Convenience Service Center keeps in mind the initial mission of "serving the people", and runs through the "I do practical things for the masses" throughout the convenience service. The "three webs" of services will further promote the "Internet+medical insurance service".

Strengthen organizational force responsibility network

In response to the characteristics of the basic medical insurance policies, documents, rapid content, fast content, fine reimbursement materials, and complex operating processes, the convenience service center organizes relevant business personnel to strengthen business training through various ways, and study difficulties to ensure that the work is implemented in a timely manner.

At the same time, relying on the "whistle to report" mechanism, further strengthening the direction and vertical coordination of district, street, and community medical insurance work to enhance business skills.

Promoting the responsibility of the dense service network

The convenience service center has continuously strengthened business personnel responsibilities and responsibilities, and "business" and "service" go hand in hand, and do a good job of medical insurance related to urban and rural residents. In response to various tasks, there are problems such as information incompatibility, data failure, unable to do, and unable to do it on the Internet. The business personnel overtime adds points, reviewed and entered manual reimbursement materials, answered the questions of the masses online and telephone, and completed various items in a timely and efficient manner. Urban and rural residents' medical insurance office business.

Innovative guidance and density guarantee network

Innovative work ideas for the convenience service center, combined with the work needs of the normal epidemic prevention and control, promote the "Internet+medical insurance service", produce the promotion of urban and rural residential network services, explore the promotion of "sinking+performance", and keep on duty in community prevention and control. It has become a "propagandist" of medical insurance policies, a "guarantee" for medical insurance services, promoting insurance policies, explaining protection benefits, promoting medical insurance electronic vouchers, etc., answering difficulties for residents, and improving the convenience of benefiting the people.

Up to now, more than 1,9700 people in the urban and rural residents' medical insurance are organized in the convenience service center, and nearly 20 sessions have organized medical insurance business training. A total of more than 3,400 cases of medical participation in urban and rural residents have been accepted, and more than 2,200 manual reimbursement services for drug expenses.

In the next step, the convenience service center will continue to strengthen service awareness, enhance service skills, accelerate medical insurance services into the "code era", provide "medical insurance services around you" and "medical insurance services in your pocket" for the masses, help people's livelihood medical insurance work. Quality and efficiency.

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