Express signing was not checked after inspection, and it was found that damage to Jingdong Logistics did not agree to pay for the insurance price

Xinwang, September 22 (Reporter Zheng Qiannan) The merchant sent a ceramic basin through Jingdong Logistics. Mr. Wang could not sign in person because of the epidemic, and let the courier put the goods into a new home by themselves. After a few days, he opened the courier but found that the ceramic basin had been broken in half, and the two sides never reached an agreement on the solution. The staff of Jingdong Logistics told Xinwang (0532-80889431) that the courier did not sign in person to receive it based on customer recognition. It was given 1,000 yuan compensation, but he couldn't accept it, and we would continue to communicate. "

Mr. Wang's new house is being renovated. On August 29, he customized a set of ceramic all -in -one with 1 meter long and 60 cm wide through WeChat merchants, which cost a total of 4,000 yuan. The merchant sends the goods through JD Logistics, and the price guarantee is 3,000 yuan. On September 1, Mr. Wang received a call from the commodity delivery to the home. "The courier did not make an appointment for delivery. On the same day, because of the epidemic prevention and control, I couldn't rush to sign for the first time. The spare key, send the product directly into the new home. "

On September 8, Mr. Wang opened the package and found that the ceramic basin had been broken in half, which could not be used at all. After he contacted JD Logistics, the other party gave a solution for up to 1,000 yuan in compensation. "Now I can only spend 4,000 yuan to re -customize ceramic basins, but JD Logistics only compensates for 1,000 yuan. The epidemic causes me to inspect the goods as soon as possible. Can customers only eat dumb?" Compensation, the two parties have not reached an agreement on the solution.

Ceramic basin is damaged. (Source: Interviewee)

In this regard, the staff of Jingdong Logistics told Xinwang that the customer was influenced by the epidemic at first, and the delivery staff put the parcel in their homes. After several days of the customer, the client inspected that the internal matter was damaged. "The logistics site master also sent the photos to customers at the beginning. The packaging and wooden racks were intact. Considering that the customer did lose it, we applied for a compensation for 1,000 yuan."

The staff also introduced that although the goods have been insured, it depends on which party's responsibility. The initial part of the two parties need to be confirmed to be the responsibility of Jingdong in order to give higher compensation. "In this matter, first of all, the courier was delivered to the home based on the user's consent. If he was inconvenient to ask for other time to receive the goods. Second, although the user provided the delivery form, payment records, etc. The actual payment amount of the goods is doubtful. "According to the above situation, JD Logistics cannot give more compensation." We will contact our customers to communicate and give feedback with the leadership. "

The staff of the Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer and Courier of Qingdao Municipal Postal Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumer Consumption Center needs to inspect the goods in person in person and find that if it is damaged, the courier company must have the responsibility for compensation. If the insured goods are completely damaged, they will be compensated in accordance with the amount of insurance; if it is partially damaged, it will be compensated according to the value of the damage part, unless there is special regulations between the two parties.

"In this incident, Jingdong Logistics has contacted customers and obtained consent. After the signing, the express company has completed the service. After a few days, it has not been exposed to the items, so the problems that appear on the courier company are not well defined. . Customers can continue to negotiate with JD.com, or they can apply for relevant departments to intervene in mediation, "the staff member said.

As of press time, Mr. Wang told Xinwang that Jingdong Logistics has given a solution to 2,000 yuan in compensation, but he is still thinking. Xinwang will also continue to pay attention.

- END -