Continue to carry out special supervision to improve the business environment

"I am a villager in Hehu Village, Doumen Street, Yuecheng District, Shaoxing City. In the early morning of August 4, 2022, my family was powered out. In the past, the power supply department generally only checked the problems before the table. The reason was found, and the attitude was very good. I hope the management department will help to convey. "

This is a special 12345 government hotline work order received by Binhai Power Supply Branch. This work order attracted the attention of disciplinary inspection staff because the work order was different from the previous work order complaints and information consulting, but a client Mr. Fu expressed his gratitude to the power repair staff.

Later, the disciplinary inspection personnel learned through the return visit that after receiving the failure reported by Mr. Fu on the night of August 9, the three faulty repair staff of the Binhai Power Supply Branch quickly arrived at the scene for repair. After some careful inspections, the surrounding lines that are under the jurisdiction of the power supply company are all normal, and the voltage of the client's power meter and the post -table switching voltage is normal. That is to say, the failure occurs on the back line that belongs to the customer's assets. Power supply and repair personnel saw the user's unprepared appearance. Considering that the weather was hot recently, it was in the middle of the night. Customers' home power outage, refrigerator air conditioners and other appliances could not start, which had a greater impact on life. So the power supply personnel helped customers check and measure the electrical equipment in the home. After inspection, it was found that there was a branch switch failure in the customer's home. After the help of the repair personnel, the fault was excluded.

Due to the recent extreme high -temperature weather, Binhai Power Supply Branch has further strengthened the quality and control of service work such as power repair and other services, regularly carried out staff skills training, and promptly updated the accurate high -voltage wiring diagram and geographical diagram to improve the efficiency of repair. The disciplinary inspection department also further strengthened the supervision and inspection of power supply services such as power repair to ensure that various service measures and service commitments were fully implemented. Establish a normalized service demand and the monitoring mechanism of public opinion, and use a high sense of responsibility, standardize and efficiently grasp the disposal and return visits of various complaints, work orders, and urge the service departments to give back to the needs of customers in time to achieve " Everything is explained, the pieces have an end, and everything is echo. " At the same time, the pre -control of the construction of the wind and the service risk is strengthened, and the strengthening analysis and investigation of the hot issues that the mass care of the public care about the power supply quality, the efficiency of the repair, and the power safety of the power, and effectively improve the quality and efficiency of power supply services through source governance.

Binhai Power Supply Branch continued to carry out special supervision of power supply services, greatly enhanced the business environment, and also enhanced the sense of power acquisition of the majority of users. As of now, the average fault treatment time is 40.87 minutes/from, compared with 26.4%compared to 26.4%, the work order processing rate and satisfaction rate have reached 100%. (Fu Yin Lei Wu Bin)

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