The grass -roots cadre in Hunan, more than 8,400 mass numbers in the mobile phone ...

"Civil Service Satisfied with the People" nationwide

Tao Xiangjian, Director of the Administrative Law Enforcement Bureau, Hunan Xiangjiang New District

Putting the people in the hearts in the heart

Serving the people "online at any time, super long standby"

Please

Behind 8,400 phone numbers

After working at the grassroots level for 26 years, more than 8,400 are the masses in the mobile phone address book of Tao Xiangfu, the director of the "People's Satisfaction of the People's" and the director of the administrative law enforcement bureau of Hunan Xiangjiang New District.

These numbers often flash on Tao Xiangjin's mobile phone screen. Many of the owners of the number, many times with Tao Xiangjin had a sword and tension, and eventually became friends who pushed the heart.

The reason why the trees are towering are because of the deep root. The phone number of more than 8,400 people is the password of Tao Xiangfang as a civil servant and the masses "want to be together and work together". It is the vivid interpretation of the "people -oriented and the people as the expensive" public servant.

On September 12, a bottle of gas station in Yuehua Road, Changsha City, Tao Xiangmin (first from left), director of the administrative law enforcement bureau of Xiangjiang New District, conducted random checks on the supervision of the gas station. Hunan Daily All Media Reporter Tian Chao Tian

"I call me at any time"

In 2011, Tao Xiangjian was transferred from Lugu Street, Changsha High -tech Zone from Ningxiang Township.

The rapid development of Lugu Street has accompanied the contradiction. Different demolition and resettlement models have left many complex issues. Obstruction and interviews have occurred, and demolition once stagnated.

One household in street and community cadres came to do ideological work. However, when the door is close during the day, the people are closed; at night, the people turn off the lights.

Tao Xiangfu was panicked by the masses on the opposite side. He gritted his teeth: Move! "Become a neighbor, at least you can discuss tea and drink, Lala family often."

He moved out of the dormitory of the unit and rented multiple communities. Where there are many contradictions, you can move.

In March 2015, Hexinyuan Community attracted the attention of Tao Xiangjin. More than 7,000 landed farmers are placed here.

Not long before, he had just solved the problem of dividing houses with the method of "excellent demolition Xian'an" and "shaking". You can "press the gourd to float the scoop", the demolition is questioned fairly, and the governance of the community is difficult.

Relocation of home, tossing. Tao Xiangfang once again became neighbors with residents and petitioners.

After arriving at the community, Tao Xiangfu set up a "Secretary of Tao" to concentrate with the masses every week.

"I call me at any time!" For the first time, Tao Xiangjin took the initiative to announce his phone number. Sister Liu, the demolition household, is familiar with this string of numbers.

"The demolition is unfair! Do you have any benefit?" Sister Liu was not "polite" when making the first call.

The next day, Tao Xiangmin appeared at the door of Liu Sister's house. In half a day, he explained the demolition policy to Sister Liu carefully, and the serious guarantee: "This fair scales can stand the recovery scales!"

At first, Sister Liu was suspicious. After the number of calls, Sister Liu was bottomed out. This number is either Tao Xiangfu's door or community cadres to appear to answer questions and deal with questions.

One day, Zhang Hanjin, the secretary of the Hexinyuan Community Party Branch, told Tao Xiangjin: Sister Liu had leukemia and was being treated. In order to cure the disease, two houses were sold at home.

Tao Xiangmin was shocked. He knew that Sister Liu's husband died of illness a few months ago. For a moment, Tao Xiangfu said to Zhang Hanjin: "Organize a donation."

Running to call for 110,000 yuan. When I went to send the money, Tao Xiangmin chose "stealth", but just instructed several community cadres: "Send it to her hand and let her feel at ease."

Tao Xiangfu often said that what he did, "is not shocking, and there is no need to choose from life and death." But in the face of the masses, he can always experience it with the warmest feelings, and understand with the most precious and sincere sincerity.

Sister Ai, who has reported her online real name to solve the problem of resolving the existing demolition, and became a poet friend Wu Big Brother Wu from the frequent petition ... From Lugu Street to Dongfang Red Street, Tao Xiangjin moved 8 times in 7 years, to do practical things for the masses, solve solutions More than 1,200 difficulties were called "neighbor secretary".

"Xiao Fan dances well, Yao brother has a fierce personality, Jinquan is now the boss ..." Today, Tao Xiangjin can accurately say the characteristics of the number owner.

The "circle of friends" is getting bigger and bigger, and the family's "complaints" have followed.

"The phone often occupies the line, and I stared at WeChat at one or two in the morning. I couldn't say anything." His wife Zhou Yan said.

The son also "protested": "Can you not move anymore, just make friends and go."

Tao Xiangfang has a set of theories: In the revolutionary era, if you want to win, the commander cannot sit on the back of the "blind" command and the "blind" conductor. Guns and bombs can be indifferent.

"If you don't deal with the masses, how can you" hear the sound of artillery, can you see the smoke? "" Change the place, you can make more new friends! "Tao Xiangmin comforted his wife and children.

"I left the number, I couldn't run, I couldn't escape it"

On November 26, 2018, Tao Xiangjian, who had been transferred to Dongfanghong Street, Changsha, was ready to go to the meeting and received a call: "Hundreds of owners in Lugu Town gathered in the development of the headquarters of the developer's headquarters due to the quality of the house, and the situation was urgent!"

Turning the front of the car, Tao Xiangjian rushed to the scene in 20 minutes.

In the lobby, the inside three layers and three layers, the dark pressure is full. The tone is getting higher and higher, and the air is burning at all.

The weather has turned cold, but the person in charge of the company has been sweating.

Tao Xiangfu took a deep breath and went to the stage: "I am the secretary of the Party Working Committee of Dongfang Red Street, please listen to me a few words!"

In the audience, the owner's representative Ye Jiafu looked at Tao Xiangjian, who was not tall and his appearance, and shouted: "Call a bigger leader! The street secretary, what problem can you solve?"

"Yes!" Everyone was emotional.

"I understand the mood of everyone. But just find a big leader, the problem is to get it in my hand to solve it. It is better to tell me directly." Tao Xiangfu asked, "Who said?"

Several owner representatives hesitated for a while and began to express their demands

"It is a prefabricated building that is said to be‘ tall ’, but the houses have exuded and cracked, and a bunch of problems.”

"The hard -earned money has been put in, I don’t know when I can check in!"

Tao Xiangfang's on -site commitment: Two months, complete rectification! He once again reported his phone number, and he pulled a "Secretary of Tao Directly" at the scene. The limit of 500 people in WeChat group was full soon.

Some owners added the group and left. There are also some owners who are unwilling to leave: "When you will pat your butt, who will we find?"

"Just working on the street, I left the number. I couldn't run or avoid it." Tao Xiangfu advised everyone, "The problem has happened, how to solve it. It is not better to consume here and affect life. It is better to go back and discuss ... "

The next day, Tao Xiangfang moved into Lugu Town with the person in charge of the enterprise and convened the owner representatives including Ye Jiafu to meet.

This time, Tao Xiangfu asked more carefully. Which layer or corner, any problems, recorded and sorted out one by one. Then accurately rectify the rectification requirements to the sky, and set the rules: every day, the progress is announced in the "Secretary of the Tao".

Ye Jiafu later recalled: At first, he muttered in his heart that this person might be "showing the show", but later this posture seemed to be true.

Sure enough, almost two o'clock in the afternoon every day, Tao Xiang and Fujian would appear in the community conference room and meet with the owner representatives.

For 54 consecutive days, there is no weekend and holidays. The average scheduling of 3 times a day, a public letter every Monday, urging enterprises to rectify 4,236 questions. The community has also established the party branch and industry committee to achieve "chaos" to "governance".

Ye Jiafu's attitude changed 180 degrees. Looking at Tao Xiangjin's eyes, he admired a little more.

In recent years, Ye Jiafu called Tao Xiangfu from time to time: "Come to my house to eat?"

Tao Xiangfu said "busy" and "no time". But before hanging up, he would ask: "Brother Fu, is it okay recently? Is the community good?" On September 12, Tao Xiangjian, Director of the Executive Law Enforcement Bureau of Xiangjiang New District, was understanding. Town water delivery (ensuring the demand for basic living water for residents). Hunan Daily All Media Reporter Tian Chao Tian

"People are willing to call, it is sure"

After serving as the director of the Housing and Urban -Rural Development Bureau of Changsha High -tech Zone, Tao Xiang and Fujian learned that due to the lagging of the construction of the high -tech zone affordable housing, more than 8,000 landlots farmers were looking forward to resettlement, but had to rent a house for a long time.

Tao Xiangfu can't sit still: villagers must live in the security house as soon as possible. The quality of the house is comparable to the commercial room.

For two consecutive months, Tao Xiangfu led the team to visit the demolition masses, organized a conference to invite the masses to be "designer" and "project manager". From the beginning of each real estate to setting a plan, it is normal to open 20-50 games, from the afternoon to the early morning.

One day in the first half of this year, Tao Xiangmin's mobile phone sounded again.

The other party is the owner of the second phase of Sanyi Homeland. On the phone, Tao Xiangmin said that the plan he designed is better than the original plan.

"Experts study and design are not comparable to you?" Tao Xiang and Fujian was a little unconvinced, but still asked the other party to send the design plan over.

Click on the new news of WeChat, it is a hand -drawn sketch.

Tao Xiangmin found that there are indeed some plans to be more atmospheric and better.

After 4 times, a more perfect design plan was finally released.

Lu Hua, the person in charge of the project design team, was struggling and jokingly said that Tao Xiang Minla into the cooperation "blacklist".

"People are willing to call, it is affirmation. It means that they believe in us." Tao Xiangfu laughed, "Answer these 'additional questions", and work well. "

The masses lived in a satisfactory house, and Tao Xiangmin thought about it to keep up with property management.

For a long time, he lived in the "pain point" door of the property. In the past, on the one hand, the government paid the cost of paying the property, doing it and doing it, and the service quality was not guaranteed. On the other hand, commercial operations are responsible for the representatives of a small number of owners. They are unprofessional and their income is far lower than expected.

Communicate with the property company, discuss with the masses, and investigate the "scripture" ... After more than a month, Tao Xiangmin and the team explored a new model that is more in line with business logic to introduce large property service companies to "pack" business operations. The committee pays a certain rental income, and the balance part is pure profit.

"It can achieve a win -win situation for government, property companies, and residents." Tao Xiangfu calculated the account: 16 affordable housing projects in the park. After the business cultivation is mature, it can support more than 80 million yuan in festivals each year.

"Commercial Street is no longer messy. People in the community are diverted, children are playing outside, and adults are assured." Ms. Hou, who lives in Qiaotou Jiayuan, is very satisfied.

More than half a month ago, Tao Xiangfu was transferred to the director of the Executive Law Enforcement Bureau of the Xiangjiang New District.

As soon as the news was spread, the WeChat group of a real estate was fried in the WeChat group.

"You can know the situation, can you keep it?" "We must continue to be the master for us."

In the face of retention, Tao Xiangfu took the initiative to ask the party work committee and management committee of the Xiangjiang New District: I hope to continue to serve as the person in charge of the special class of the "insured building" until the preservation of the building on schedule.

Tao Xiangfu's request was approved, and some people spontaneously changed the WeChat name to "believe that the party believes that the government believes in Tao Bureau."

This is Tao Xiangjin in the eyes of ordinary people.

Source | Hunan Daily · New Hunan Client

Reporter | Liu Xiaoxue

Edit | Xia Hong Zhao Zeqin

School Division | Zhang Yongqiong Li Zhongyang (Internship)

Review | Liu Ying

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