Hubei Provincial Highway Business Development Center explores the problem of cracking highway services to improve the improvement and improvement of highway services

The environment of highway roads, highway service facilities, and highway service etiquette have always been a issue that the public's attention and provincial and municipal leaders attach great importance to it. It is also the key to improvement of highway services. The Hubei Provincial Highway Business Development Center has improved the service quality evaluation system, innovative social reviews and media review methods, and promotes service improvement to improve service improvement to promote service improvement, and explore the problem of cracking highway service improvement and improvement.

The first is to carry out the "1111" service quality complaint service work activities in the province's highway service area. In accordance with the "1111" work requirements, service complaint disposal, unblocking complaint channels, improving the service disposal process, and increasing the public's satisfaction rate of the service area. It is required that the service supervision phone calls to take over within 1 minute; the person in charge of the service area on the site of the service area will go to the service site to handle the service complaint dispute within 10 minutes; the general service complaint has the results of the processing within 1 hour; The service complaint of the person's processing permissions must be processed within 1 day.

The second is to combine the Hubei Provincial Highway Business Center to carry out the practical activities of "lower grassroots, inspecting the people, relief of the people's concerns, and warming the people's hearts", and hire 100 social supervisors to participate in the Hubei high -speed industry service review for the society. , Improve service quality.

The third is to carry out social reviews. Import and export artificial lanes in highway toll stations, comprehensive buildings of service areas, public toilets, restaurants, drivers, etc. are suspended in the province's highway industry service quality and social review content and QR codes. Quality hotspots, continuous improvement of work measures, and gradually improving service quality.

The fourth is to carry out media supervision. For outstanding problems found in the evaluation, organize on -site interviews, special investigations, public reports, and internal results of on -site interviews, special investigations, public reports.

Fifth, the results of industry service quality evaluation are comprehensively used. The service quality evaluation results are linked to the review and commendation mechanism of service quality level evaluation, business credit evaluation, and industry advanced collectives.

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