"12345" is not a phone, but it can "respond"

Hunan Daily · New Hunan Client September 21 (All -Media Correspondent Zeng Bailong Correspondent Qin Peng) Since this year, Yuhu District has combined with the provincial and municipal "one call" pilot to support the reform of flat governance and effectively launch the "12345" model. , To the greatest extent to improve work experience, the level of benefit, benefit the people, and the reform of the people, and the reform of social governance, etc., have been introduced by the province and provinces.

It is understood that the "12345" model in the area includes "a reform" rammed foundation. Innovate the reform of flat social governance, effectively consolidate the foundation of grass -roots grid operations, and the governance model has attracted the attention of the People's Daily. "Two lines" are parallel. The two lines are "online+offline" and "hotline+mesh" services. "Three -level response" coordinated. Integrate response resources. Establish channels for communication with municipal departments and regularly hold joint meetings. The "Four Agency" specifications. Fourization is institutionalization, digitalization, full -process, and standardization. "Five 0 targets" lead. Five 0 is to achieve the specific goal of "one call". Including classification to solve the "zero increase" and enthusiastic service "zero complaints". , Implement the "zero rebound", "zero drag" to improve efficiency, and do not complain about "zero worry" first.

[Responsible editor: Wang Yaobing]

[Source: Hunan Daily · New Hunan Client]

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