"Five Diamond Hotels" confuses five -star hotels to make consumers frequently suspect experts respond to

"Originally I wanted to order a better hotel, so I chose a five -star hotel on a certain OTA platform (online travel platform). When I saw a suitable price, I booked it. But after I got it, I found that the environment of the hotel was poor. I knew it was the 'five -diamond hotel' by the platform myself, not a five -star hotel. The platform confused its "five -diamond hotel" with a five -star hotel, which is really invincible! "Recently, Shanghai consumers Ms. Wang said in her recent booking experience.

Booking the hotel through the OTA platform has become the first choice for many people, but the star hotels selected on the OTA platform may be greasy. In the interview, the reporter found that some OTA platforms will marked the words "five -diamond hotels" and "Gold Diamond Hotel" to give people a high -quality feeling to attract consumers to book. But some consumers were disappointed after booking the so -called "five -diamond hotel".

It is reported that five -star hotels are evaluated by the National Tourist Star Hotel Evaluation Committee, and the standards for assessment are very strict, with 84 hard indicators. The four -star hotel is evaluated by the Provincial Tourist Star Hotel Evaluation Committee. Samsung hotels and below are evaluated by the Municipal Tourist Star Hotel Evaluation Committee.

So, how is the OTA platform's drill -level hotel evaluated? A certain OTA platform once responded that at present, the number of domestic hotels exceeds 400,000, while the listed star hotels are less than 10,000, and more than 97%of hotels cannot allow them to allow Users know the level information as a reference. To this end, the platform launched the hotel diamond -level system, mainly considering factors such as comprehensive hotel facilities and equipment, customer check -in reviews, and refer to the listing standards for star hotels, and select drill -level hotels.

However, some consumers pointed out that on some OTA platforms, the star hotels are not obviously distinguished from the drill -grade hotels self -rated by the platform. On September 15th, the reporter's actual experience on a platform found that when you click the "Select Price/Star" button, the options such as "Four Stars (Diamonds)" and "Five Stars (Diamonds)" appear. Hotels and drill -level hotels are mixed together. In addition, in the hotel ordering page, the logo of the five -star hotel is five yellow stars, and the logo of the "five -diamond hotel" is five yellow diamonds. If consumers do not observe carefully, it is easy to be misleading.

On the Black Cat Complaint Platform, many consumers have questioned that the diamond -grade hotel rating of the OTA platform is not in line with the hotel's facilities and service levels, and the platform is questioned to sell non -star hotels at high prices.

In this regard, Chen Yinjiang, deputy secretary -general of the Consumer Rights Protection Law of the Chinese Law Society, pointed out that consumers booking hotels are mainly based on comprehensive factors such as hotel stars, prices, environment, and convenient transportation. According to consumer cognition, hotel stars, hotel stars The level (diamond level) should be equivalent to the hotel's facilities and service levels. If there is a large gap, the so -called drill -level hotel is not true, and there are suspicions of false propaganda and misleading consumption.

"Therefore, on the one hand, the platform must strictly standardize the evaluation criteria of drill -level hotels, so that its names are in fact; on the other hand, drilling hotels should be strictly distinguished from star hotels and significantly remind consumers to maintain consumers' right to know." Chen Yinjiang said.

Source: Workers Daily

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