0 yuan gifts "second change" 15 yuan. Is the gift for money when the insured price is reasonable?

"I bought 3 bottles of soy sauce on an e -commerce platform on June 10. At that time, the price was 21.9 yuan/bottle, but on the evening of June 17, I found that the price of this soy sauce was reduced to 17.52 yuan/bottle, and each bottle was reduced. It was 4.38 yuan. Due to the insurance period, the platform should be retired 13.14 yuan, but the platform does not pay the price. "Today, Ms. Chu, a consumer of Chaoyang District, Beijing, told the reporter of" Workers' Daily "," Later, the consultation platform customer service Only the personnel learned that because there was a 15 yuan gift in my order, when the price was insured, the gifts were counted. Therefore, the soy sauce I bought did not reduce the price, but I think this is very unreasonable. "

Ms. Chu questioned: "Why is the gift in the order that is 0 yuan, and when the price is insured, the" second changed '15 yuan? Besides, this gift was directly given by the platform. When I placed the order, the platform did not prompt me This gift must be calculated when insured! "

In the end, under the persistence of Ms. Chu, the platform agreed to insured. However, the platform customer service staff still insisted that Ms. Chu's insured application did not meet the requirements, but only considering the user's feelings before they agreed to insured.

"June 18" promoted a period of promotion in the middle of the University, but the after -sales issue of the goods followed, and there were many disputes about the insured price. The reporter found on the black cat complaint platform today that there are thousands of complaints about "gifts for premiums". Among them, consumers reported that the price difference platform for 300 yuan was only 30 yuan, because the price of the gift was 270 yuan.

So, is "the gift when insured is also considered money"? In this regard, Chen Yinjiang, deputy secretary -general of the Consumer Rights Protection Law of the Chinese Law Society, told reporters that the price protection clause is closely related to the consumer shopping decision, which is a clause that has a major interest relationship with consumers. According to the provisions of the Consumer Rights Protection Law, the platform price protection clauses should be clearly clear that "gifts are also counted when insured", and consumers should be prompted in a significant way to ensure that consumers are fully informed when they place orders. Otherwise, the approach to calculate the gift while consumers 'preservation is unreasonable, and it is unreasonable, and it is suspected of harming consumers' right to know and fair trading.

The reporter noticed that in March of this year, when the Guangzhou Internet Court tried a similar case, the price protection clause formulated by the operator should be deducted when the price protection clause should be deducted, but the content of the price protection clause was not significantly reminded. Consumers forced consumers to accept gifts when they propose premiums. In fact, it is limited to the right of consumers to obtain a full price difference, and to a certain extent, it is limited to the right of consumers to freely choose whether the gift is required, which is an invalid format clause.

In this regard, Chen Yinjiang said that the launch of the insured price is conducive to enhancing consumers 'sense of gain and goodwill for the platform, but now the insured disputes caused by gifts will indeed affect consumers' shopping experience and consumer confidence. The operator should adhere to the concept of integrity, and the relevant provisions of consumer rights to adversely affect the rights of consumer rights. It should make a clearer reminder through various means to meet the consumer's right to know and protect the legitimate rights and interests of consumers.

Source: Workers Daily

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