In the first half of this year, the consumer refund was nearly 100 million yuan, and Jiangsu regulations promoted "offline physical stores without reason to return goods"

Can physical stores also return the goods on the 7th without reason? Which can be retired? How to retreat? Recently, Jiangsu issued a rules for "offline physical stores without reason".

The reporter learned from the Jiangsu Provincial Market Supervision Bureau that recently, the bureau, together with the Jiangsu Provincial Consumer Rights Protection Commission, published the "Regulations for Returning the Insexual Returning of Portal Stores in Jiangsu Province" (hereinafter referred to as the "Regulations") in the form of standardized documents. Including the purpose, scope, principles, commitment content, content of the product, the intact judgment standards, return procedures and requirements, supervision and management of the product of no reason for returning goods.

The "Regulations" is suitable for offline physical store operators with legally operating subjects in the administrative area of ​​Jiangsu Province to carry out acts of no reason to return goods and promise. At the same time, there is no reason to return offline physical stores to adhere to the principles of government advocacy, voluntary enterprises, and commitments.

The "Regulations" require operators to publicly display the "no reason for return commitment unit" logo by the market supervision department to uniformly produce and manage the promise content, the scope of goods that have no reason to return the goods, return conditions, return time limit, return process, and related instructions, etc. In the form of stickers, suspension, placement, electronic screens, etc., it is clearly displayed in business places; it will be reasonably quarantine and placement of non -reasonable returns and other products, and make relevant marks to facilitate consumer identification. The time limit for returning without reason is not less than 7 days.

The "Regulations" encourages operators to contribute information on the purchase voucher for consumers without reason, and establish a compensation pre -payment system and a rapid resolution mechanism to set up no reason to return the account; encourage the same brand chain physical stores and factories Fangzhican physical stores, shopping malls and supermarkets have promoted unreasonable return service commitments in different places, and explore the establishment of a "manufacturer integration" without reason return mechanism for the establishment of production and circulation synchronization and online and offline synchronization. Encourage the local people's governments below the province to establish a system without reason to return the padding system, set up non -reasonable return funds for returns, and establish a platform without reason to ensure that consumers receive a refund within 48 hours. If the operator finds that consumers purchase goods out of life, or violate the principles of honesty, or there is a malicious situation, the operator has the right to refuse to return the goods.

According to the "Regulations", the operator shall accept the supervision of consumers and the public if the operator shall fulfill the promise of no reason to return the goods and find that if the operator fails to fulfill the promise of the return or does not implement the commitment or the implementation of the commitment, it may report to the market regulatory authorities.

The "Regulations" require market supervision departments at all levels in the province and the Consumer Protection Commission (Consumer Association) to establish a dynamic record library, and implement dynamic management of the offline physical stores without reason. For operators who do not fulfill their commitments or stop business, they will be removed from the dynamic record library of the local market supervision department and the Consumer Protection Commission (Consumer Association) from offline physical stores without reason.

Lu Xichun, deputy director and secretary -general of the Jiangsu Provincial Consumer Protection Commission, told reporters that on March 19, 2020, the Jiangsu Provincial Market Supervision Bureau and the Provincial Consumer Protection Commission issued the "Guidelines for Returning the Innspiring Rebate (Trial)", " There is no reason to return the goods for shopping in offline physical stores in the province without reason. In 2021, the Jiangsu Provincial Market Supervision Bureau and the Provincial Consumer Protection Commission promoted the upgrading of the offline physical store without reason, which was fully affirmed by the General Administration of Market Supervision and the China Consumers Association. There is no reason to return to the offline innovation and gradually radiate the country.

As of the first half of 2022, Jiangsu Province participated in more than 146,000 merchants in the offline physical stores without reason; a total of more than 286,700 items were returned in the first half of the year, with a refund amount of more than 99.455 million yuan.

Reporter Yin Wenjing

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