The official operation of the Fuzhou Municipal Government Service Center brings a better service experience

Citizens handle business in the 24 -hour smart service hall of the Municipal Government Service Center. Reporter Shi Meixiang Photo

On the 19th, the Municipal Administrative Service Center and the Municipal Citizen Service Center were officially renamed the Municipal Government Service Center, located at No. 69 Gaqiao Road, Taijiang District, and all administrative approval and public services at the municipal level were handled here Essence How is the "new building" service service? After the reporter visited in -depth, we summarized the new experience of government services with three keywords.

Keywords 1: more convenient

"No longer afraid of running wrong, you can do everything you need to do in a" door ", and it feels more convenient." In the lobby of the Municipal Government Service Center, many people like the "new building". More convenient to do it.

Although it was the first day of the center of the center, there was no panic at the scene. The partitions on each floor were clear and clear, the volunteers were enthusiastic guidance, the masses were lined up in an orderly manner, and the staff were skilled in the business.

The reporter saw that the first floor of the central center served the theme of the medical social security; the second floor was the theme of transportation and travel, and it gathered the departments of entry and exit, public security traffic management, road transportation and other departments, which are closely related to the travel of the people. The third floor is a real estate theme. Real estate registration, special maintenance funds for residential houses are integrated on the floor, and the masses can complete real estate -related business here; the fourth floor is administrative approval theme, setting up enterprises to open categories, customs clearance trade, business management, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs,, social affairs, social affairs, and social affairs. Investment projects comprehensive acceptance windows are implemented to implement "one window acceptance" service.

Earlier, the Municipal Administrative Service Center mainly provided administrative approval services for enterprises and legal entities. The municipal citizen service center mainly provided public services to the public. For people who do not understand the functional positioning of the two central service functions, they often run the wrong place. Today, in the Municipal Government Service Center, 68 departments (excluding banks and third -party institutions) can provide 2,215 administrative approval and public services. "Go to the service.

The masses are more concentrated, will parking spaces become tense? The relevant person in charge of the Municipal Administrative (Citizen) Service Center Management Committee said that the center set the ground parking lot, three -dimensional parking lots and underground parking lots on the first floor of the vehicle parking area of ​​the people, with a total of more than 400 parking spaces.

Keywords 2: more efficient

The mass of the masses is more efficient, and it is one of the important significance of the "two halls".

In the past, the citizens changed private cars to online car rental. They needed to go to the city citizen service center to apply for the nature of the vehicle, and then went to the municipal administrative service center to apply for an online car management license. Not only that, the original business -related businesses need to go to the municipal citizen service center to apply for social guarantees, and then go to the municipal administrative service center to handle.

"Through integrated services, the center has staged a single business with strong associations into the theme service scenarios to achieve multiple matters." Relevant person in charge of the Municipal Administrative (Citizen) Service Center Management Committee said In the 118 group "packaging" matters, there will be more service matters to achieve "one thing for packaging".

In the comprehensive analysis window, the management committee also streamlines the number of window settings of the settlement units and streamlined personnel, a total of 44 windows, and further strengthening the business capacity training of the window personnel to improve the efficiency of work. The "one -window acceptance and integration service" is implemented in administrative approval. On the basis of five comprehensive acceptance of the original enterprises, customs clearance and trade, business management, social affairs, and investment projects, the efficiency of acceptance services is greatly improved. Reduce the number of legs running, queuing time, etc. of the people.

Keyword three: more intelligent

24 hours of business, zero manual, zero waiting, second settlement ... These functions can be realized in the new 24 -hour smart service hall on the first floor of the municipal government service center.

Walking into the smart service hall, full of science and technology. In the integrated service application area, 8 black devices with high -end high -end are eye -catching. "This is the" Rong E Office 'Intelligent Government terminals in the central innovation. Use intelligent reporting service application systems to integrate electronic form filling in, self -service declaration,' second batch second report ', etc. 2. Personalized services. "Chen Weihong, staff member of the Municipal Administrative (Citizen) Service Center Management Committee, introduced that on the device, citizens can also turn on video guide services, which can be described as" smart unmanned window. "

In addition to more than 20 intelligent self -service devices including the "Rong E Office" smart government terminal and "E Fuzhou" convenience service terminal, the large -scale high screen of Fuzhou government administrative smart brain intelligence also shows the center's intelligence. On the smart screen, various government services "Online Office" and "Smart Office" matters are scheduled. The reporter saw that the city has launched 2210 "online" matters, 259 "self -service office" matters, and 30 "second batch" services, 7 "second report" services, and 5 "intelligent assistance approval" services. The smart screen can also see the office hall of 18 government service sub -centers in Fuzhou City in real time, which has the function of viewing government efficiency.

Government services have been transformed and upgraded from the "integrated" model of traditional halls to zero artificial "intelligence" model, and the Municipal Government Service Center strives to create a "digital Fuzhou" model scene. (Reporter Lin Rongsheng)

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