Baoxing County: The problem -oriented orientation of the masses makes grass -roots government services more warm

Staff guides the masses to download and register for the "Tianfu Public Office" APP

Staff with high -quality and convenient government services for the masses

本报讯日前，记者从宝兴县获悉，该县结合做实做细两项改革“后半篇”文章，积极探索延伸基层政务服务的新举措，以编制“三张清单”、实施“三"Level linkage" and establish a "three mechanisms" to create a more temperature grass -roots government service, further realize the dual improvement of the masses to gain a sense of happiness.

Among the many achievements that have been achieved, the experience and practice of the "three modernizations" construction of Baoxing County Town and Village Convenience Services is one of them. This year, this experience was promoted by the provincial government government service and public resource trading service center as an excellent case and promoted in the province.

"The fundamental purpose of the construction of the" Sanhua "aims to promote 'small government affairs' towards' big service', promoting the" iteration service 'one -way service', and promoting 'one -family sing to' big chorus'. "Baoxing Xing Xing. The person in charge of the relevant county departments said.

When it is implemented, the core content of the "three modernizations" construction is composed of the following three aspects, and each link in each aspect is also intertwined.

Prepare the "three lists" -the principle of "what the masses need", through questionnaire surveys, villages and households, integrated government service platform data analysis, etc., to form 9 major categories of demand lists such as hukou migration and social security annual review. Essence Based on the core elements of "what information the masses need to prepare, who can apply, and where can it be handled", we will sort out the 33 high -frequency service lists that the masses can understand. Edited 152 lists of compensation services such as food, living, traveling, traveling, shopping, and entertainment, as well as 15 unpaid services such as volunteer service and home employment guidance.

Implement the "three -level linkage" -the representatives of the county -level government service window units (departments), and actively sink into the township, village (community) group, and provide policy consulting and business processing services such as forests and house construction approval. Leverated by the relevant functional departments of the county level, a day of fixed a day, the township convenience service center and the village (community) will be combined to carry out services such as "January One theme" social sentiment and public opinion investigation, conflict disputes and other services. For special groups such as inconvenient travel and difficulty in doing things, the measures of "Article 30 of the Office of the Office" are introduced to provide the full -process service of the 30 categories and 30 matters.

Statistics show that since this year, more than 1,100 people have been sinking and serving the masses have been served, more than 1,00 cases of disputes in the public opinion and public opinion, and more than 50 contradictions and disputes in regulations have been collected.

Establish a "three mechanisms" - "one member multi -purpose", according to the principle of "the same kind of return, functional integration, one member multi -purpose, reduced employment and efficiency" principle, the positions of 25 village administrators in the county are based on people's livelihood, group, disciplinary inspection, etc. The 5 major categories are classified and integrated to improve the efficiency of private affairs. "One Netcom Office" extended the e -government's external network to townships, villages (communities), opened an account account of integrated government service platform, and promoted "run at most once"; publicized and guided the masses to download the "Tianfu General Office" APP and follow WeChat public accounts. Provide "service on fingertips". "No. 1 Response", integrate the service hotline of the functional department, and provide the masses with "7 × 24" hours without snoring hotline services to ensure that the people's reasonable demands can be solved in a timely manner.

Statistics show that since this year, Baoxing County has cumulatively produced and promoted the playback of WeChat public accounts and APP promotional small videos of "Tianfu General Office"; a total of 146 transfers of the "12345" government service and convenience hotline, and the return satisfaction rate reached 100 %.

Baoxuan News reporter Sun Zhenyu

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