Alipay blue vest operation has covered 70 cities this year will do 20,000 volunteer residence services

Yesterday, CCTV's "Economic Half Hour" column focused on the problem of aging. Bright code, online registration, online work ... Pressing the "fast -forward key" for digital life for the epidemic, but the simple operations that these young people are accustomed to it may be the test in many elderly people. Young volunteers and silver -age lecturers from all local government departments, banks, Alipay, and communities are from the small things that can be done around the small things around them. The help belt "and the line of classrooms to effectively help the elderly improve the ability to use intelligent technology, and promote the actual difficulties encountered by the elderly in the prevention and control of the epidemic.

Helping the old -fashioned caravan has drove 200 counties in 200 counties

In Jiujiang, Jiangxi, a blue caravan slowly entered the cultural square of Fenglin Town. The blue horse volunteer Min Ping brought a vivid public welfare course for the local elderly people to "be vigilant for pension fraud and stay away from illegal fundraising" Essence Since April of this year, Blue Horse Armor has helped the old -fashioned scams in Zhejiang, Jiangxi, and Anhui more than 200 county streets and mountain townships.

Liu Xongguo is a community police in the West Lake District of Hangzhou. Anti -fraud and helping the elderly were originally an important part of his work. Note that many supermarkets in the jurisdiction have set up a Blue Horse Aid Service Station. He signed up for the first time and became a volunteer. Liu Xongguo will also replace his WeChat name in combination with the social hotspot for a period of time, so that when communicating with the elderly daily, he can play an anti -fraud propaganda.

Yi Rou is Alipay's product manager. As the first batch of APPs in the upgrade of aging products in the country, Alipay has started to study how to make more elderly people use mobile phones more conveniently 2 years ago.

At the end of 2020, Yirou took the project of Alipay Elderly Model. In addition to regular fonts and input methods, Yi Rou also found more pain points for the elderly to use the payment tool. For example, it is difficult to choose the meaning of the icon, too much content, etc. At present, the elder model created by Rou and his team has been launched. Not only is the words larger and simpler, but also selects the functions commonly used by the elderly on the homepage, so that they can quickly find them.

The warm and hot hotline specially opened for elderly users will slow down together

Since last year, Alipay has opened the "Warm Ocean Hotline" for users over 65 years of age, and can call artificial fast channels with one click. A simple problem, ordinary users can consult in a few minutes. The average consultation time of these elderly people over 65 years of age is more than 30 minutes. The aging needs to be continuously improved and develops services that are suitable for the elderly. It also needs to keep up offline. The "online+offline" integrated service is becoming a new wave of helping the elderly across the digital gap.

In order to effectively solve the difficulty of using intelligent technology and enhance the sense of gain, happiness, and security of the elderly using intelligent technology, the National Health and Health Commission and the National Aging Office have jointly issued a notice recently, requiring to carry out in -depth "smart helping the elderly" actions in 2022, Essence The National Aging Office will guide the China Population and Welfare Foundation and other units to carry out the "Blue Horse and A Public Welfare Action" across the country. Opening a variety of forms such as the use of smartphones and anti -fraud as the main content, helping the elderly to improve smartphone operation skills and enhance the awareness of anti -fraud prevention of anti -fraud.

The Blue Horse Armor Public Welfare Action belongs to the Ant Public Welfare Foundation. It is a national government department, volunteer organization, Alipay and other participating national anti -fraud to help her husband's welfare actions. Since the launch of the 2020 planning, the blue vest operation has penetrated into various places, communities and communities and communities. In each scenario, more than 70 cities, more than 3,200 communities have been entered, with more than 18,000 resident sites, serving over 320,000, and 20 million people online. This year, the blue vest operation will continue to enter more than 10,000 communities, hundreds of counties, open more online channels to serve more people.

"We continue to expand more offline activities such as caravan and help the elderly experience centers. Through the one -on -one teaching of volunteers around the elderly, they can help them remember, learn, and be willing to use." Chen Li, director of the digital finance department of Ant Group, said.

Red Star News reporter Hu Pei

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