If you fail to go to ice as required, the female customer splash milk tea in a tea shop, customer service: going to ice will affect the taste

Jimu Journalist Zhan Yan

Recently, in a tea shop in Changsha, Hunan, because the clerk did not go to ice as required, a female customer drank a cup of tea on the ground on the operation table. On the morning of September 19th, the brand's tea customer service responded to Jimu Journalists that going to ice will affect the taste of tea. If customers do have demand, they can go to ice to make.

A video of a monitoring shot showed that in the operation table of a brand of tea, two staff members in green workers were making tea. Outside the operating table, a woman in red said, "There are so many single, there are ice, there are ice, there is any ice, there is any ice, there is any ice, there is any ice. What is the relationship! "Subsequently, the woman splashed the tea in her hand to the ground of the operating table.

According to media reports, the tea shop was in Changsha, Hunan. When the female customer purchased milk tea, she had asked all of them to go to ice. However, the shop clerk said that each tea was made according to the formula, so it did not go to ice. At that time, because there was a takeaway waiting for 20 minutes, the clerk promised the female customer to wait for the meal before taking the meal, but then to help her to ice again, but the female customer was unwilling to wait, and then a scene appeared in the video.

The staff of the store said that the boss told them to do it according to the customer's taste.

Jimu News knows that the store is a store in Changsha in a brand of lemon tea in Changsha. On the morning of the 19th, Jimu Journalists called the store, and the staff said that they had hung up the phone without knowing it.

The tea brand customer service told Jimu reporters that the stores generally recommend making less ice or normal ice for customers' requirements for ice, because if you go directly to ice, it will affect the taste, bitter and not delicious. "If you are sure to go to ice, you can explain to the clerk not to be ice, or do hot drinks, and there is no ice." As for the relevant situation of Changsha store, the customer service said that it would reflect this problem on it, and then reply to reply.

Many netizens have the same encounters on the "rigid" situation of "making tea" in the tea shop. A netizen posted that when buying the milk tea from a tea drink shop, there was grapefruit in the ingredients, but he was allergic to grapefruit and required not to add grapefruit, but the clerk was unwilling. Netizens have explained it for a long time.

"To ensure that every cup of tea has the same taste, the clerk needs to be executed according to standards to do good control." Mr. Li, who had worked for a brand of tea, told Jimu Journalists that in order to ensure the taste, the general chain was generally chain. Tea shops will require employees to make products strictly in accordance with the ingredients list, otherwise employees will be deducted for salary.

Specifically, when the customer's requirements are different from the recipe, the customer needs to informed the taste in advance. If the customer insists, the clerk can do it according to the customer's requirements.

Mr. Li said that some tea shop clerks may sometimes be neglected because of too many shop orders and have no time to take care of some customers with personalized needs. In addition, many brands of tea have a variety of personalized options such as ice, less ice, less sugar, and semi -sugar, which provides personalized services.

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