How can a physical store return without reason?This province has established rules ...

Can physical stores also return the goods on the 7th without reason?

So which can be retired? How to retreat?

Jiangsu Publishing

The rules for the "offline physical store without reason"

Come and see what there is specific

Recently, the Jiangsu Provincial Market Supervision Bureau, together with the Jiangsu Consumer Rights Protection Commission, released the "Regulations for Returning the Innsity Returning of Portal Stores in Jiangsu Province" (hereinafter referred to as the "Regulations") in the form of standardized documents, including 23 articles, including carrying out no reason to return the goods The purpose basis, scope, principles, commitments, content of the product, the integrity of the product, return procedure and requirements, supervision and management, etc.

Government advocates, voluntary enterprises, and commitments are restricted

It is suitable for offline physical store operators who have legal business qualifications in the administrative area of ​​Jiangsu Province to carry out a commitment to no reason to return the goods and promise.

At the same time, there is no reason to return offline physical stores to adhere to the principles of government advocacy, voluntary enterprises, and commitments.

No reason return time limit is not less than 7 days

The operator shall publicly display the "no reason return commitment unit" logo that the market supervision department will produce and manage, and will make the promise content, the scope of the product that has no reason to return the goods, the return conditions, the return time limit, the return process, and related instructions, etc. , Place, electronic screens and other forms in a prominent position in business places;

Reasonable and placement of the applicable returned goods and other products, and make relevant marks to facilitate consumer identification.

The time limit for returning without reason is not less than 7 days.

Encourage the establishment of no reason to return the goods advance payment system

At the same time, it also stipulates the situation of the integrity and incomplete standards of the goods, the method of refusal, the freight bearing and excluding the applicable situation.

Encourage operators to report the relevant information of no reason to consumers' purchase vouchers, and establish a compensation system and a rapid resolution mechanism for a compensation.

Encourage the same brand chain physical stores, factory direct -operated physical stores, shopping malls and supermarkets, etc. to implement unreasonable return service commitments in different places, explore the establishment of "manufacturers integrated" with simultaneous production and circulation, online and offline synchronization mechanism.

Encourage the local people's governments below the province to establish a system without reason to return the padding system, set up non -reasonable return funds for returns, and establish a platform without reason to ensure that consumers receive a refund within 48 hours.

If the operator finds that consumers purchase goods out of life, or violate the principles of honesty, or there is a malicious situation, the operator has the right to refuse to return the goods.

Consumers and public supervision

The operator shall accept the supervision of consumers and the public if the operator performs without reason, and finds that if the operator fails to fulfill the commitment or the commitment of the impact of no reason, or the implementation of the commitment is not in place, it may report to the market supervision department.

The market regulatory authorities and the Consumer Protection Commission (Consumer Association) at all levels in the province are required to establish a dynamic record library to implement dynamic management of offline physical stores without reason. For operators who do not fulfill their commitments or stop business, they will be removed from the dynamic record library of the local market supervision department and the Consumer Protection Commission (Consumer Association) from offline physical stores without reason.

background

Lu Xichun, deputy director and secretary -general of the Jiangsu Provincial Consumer Protection Commission, told reporters that on March 19, 2020, the Jiangsu Provincial Market Supervision Bureau and the Provincial Consumer Protection Commission issued the "Guidelines for Returning the Innspiring Rebate (Trial)", " There is no reason to return the goods for shopping in offline physical stores in the province without reason.

In 2021, the Jiangsu Provincial Market Supervision Bureau and the Provincial Consumer Protection Commission promoted the upgrading of the offline physical store without reason, which was fully affirmed by the General Administration of Market Supervision and the China Consumers Association. There is no reason to return to the offline innovation and gradually radiate the country.

As of the first half of 2022, Jiangsu Province participated in more than 146,000 merchants in the offline physical stores without reason; a total of more than 286,700 items were returned in the first half of the year, with a refund amount of more than 99.455 million yuan.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network Reporter/Xue Qingyuan

Edit/Pei Ying

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