Improve the satisfaction of the masses | The "Five Measures" of the Museum of Museum Promote the high -quality development of public services

The first is to strengthen organizational leadership and improve mechanism protection. The museum has established long -term strategic cooperation relationships with third -party standardized professional agencies, equipped with professional and part -time staff to promote the smooth progress of the project. Introduce professional talents and establish professional museum service management teams with clear policies, integrity, and proficient operations. During the project development process, insist on the idea of ​​"please come in", and clarify the focus and goals of the system construction. A total of more than 10 standardized seminars were carried out.

The second is to improve the standard system and expand the implementation of the implementation. Improve all aspects of the public cultural services of our museum, and create a standardized public cultural service standard system with reasonable framework, clear, and operable. Cover 29 general basic standards, 60 service provision standards, 107 service guarantee standards, and 52 job work standards, a total of 248 standards.

The third is to focus on the improvement of standards and create standard quality. Increase standard preparation, revise work guidance, and classify guidance standards to prepare and revise. According to the standardization of the museum, the preparation of simple, applicable, and targeted and practical management specifications and service specifications. At present, the standardization management specifications and service specifications of two departments have been completed.

The fourth is to promote the implementation and ensure effective results. Establish a special inspection team, carry out two standardized implementation inspections and implement the accountability system twice a year. Regularly carry out satisfaction surveys and telephone return visits, track the existing standard system, and further improve the effectiveness of public service.

Fifth, focus on summarizing and promotion, and share the results of work. Explain the progress and implementation of the creation of pilot projects in an all -round way. Through WeChat public accounts, websites, newspapers, newspapers, briefing and other platforms, information will be released to enhance the awareness of the cultural industry in standardization, promote the cultural and Expo industry to understand the standards, familiarity with standards, and master standards. There were more than 20 related reports of standardized construction categories. (Meng Jun)

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