Why is your online car order always canceled?The secret of the online car driver revealed: There are at least five methods to cancel your order

"Hey, I'm sorry, my car is broken, can you cancel the order?" "Hello, my car just encountered a traffic accident on the road. Are you familiar with it? Have you heard it? When you cancel your order, do you feel like crying without tears in your heart? The emergence of online ride -hailing has greatly improved the convenience of people taxis. The driver can no longer "pick passengers" and "pick orders". We will no longer need to recruit half an hour in the rain on the rain. Taxi. But there are some new problems. For example, the car that was hard to get was told by the driver. At this time, can you only have no choice but to cancel the order? not necessarily. After a few days of unannounced visits, the Yangtze Evening News reporter will "reveal" the "hidden love" behind the "revealing" orders, and how we should respond to this situation.

Passenger complaint:

The morning peak was anxious to send the child to school, but the order was often canceled

Mr. Liu, a citizen, reported the kindergarten near the unit: "I can basically pick up the child every day, but this time happened to be on a business trip for a week, I called my mother and asked her to pick up and drop off." Yes, it is not easy to take a taxi in the morning peak, but it is often called for ten minutes. It was difficult to call a car, but it was inexplicably canceled. It was canceled four times a week.

"From Hexi to Qinhuai, although it was a bit blocked on the road, it was not blocked to the extent like Xinjiekou. I ca n’t come to anything. "In the case of this situation, I really collapsed, but there was no way. I ca n’t come. I can only cancel it." There are many passengers like Mr. Liu. Some took the child to wait for half an hour in the umbrella under the gates of the park at the gate of the park, and finally got a car, but they were canceled; Wait again. In the case of the cancellation of the order, most people choose to "forget".

Reporter visit:

The driver said that his car was blocked, but there was no actual

In the early peak, the reporter made a online car ride in Hexi. The order showed that there was still 5 minutes from the reporter, but the reporter waited for 10 minutes at the boarding point. The positioning showed that the driver was still in place and did not drive over. The driver called and said that his car was blocked by another car in a community. If he could not come out, please cancel the order. The reporter told the driver that it could be canceled, but it would report the matter to the customer service, and asked the driver to keep evidence for the customer service. After canceling the order, the reporter reported to the platform customer service and informed the platform that he wanted to know if the car was blocked. After a while, the platform informed reporters that the car was not blocked on the road, but he did not want to pick up the reporter's order, and the platform had punished the driver.

On the weekend, the reporter took a taxi in a shopping mall in Yuhuatai District, Nanjing to Hexi. It is reasonable to say at four or five pm on Saturday, and there is no night peak. After rubbing, to deal with disputes, you cannot pick up. The reporter informed the driver that after he would report to the platform, the driver said that he could come to pick up. The reporter later verified whether the car was rubbed to the platform. As a result, the driver said that the driver said.

Unannounced visits revealed:

The driver said that there are at least five methods to cancel orders

In unannounced visits, many drivers told reporters that there are many ways to cancel passenger orders. A driver of an online ride -hailing driver told reporters that at least five ways can cancel passengers' orders. "The first is that after the driver drove to the destination, after waiting for five minutes, he could be canceled without responsibility." So the driver can drive nearby, the passenger can not find the car, and the driver "cannot find" the passenger. In minutes, it was canceled automatically.

"The second is that many platforms will have the opportunity to cancel the driver for receiving orders for free. For example, there is no responsibility to cancel once a day, drunk passengers can not pick up, passengers who do not wear masks during the epidemic can not pick up, etc." So take over. After the order you don't want to pick up, the driver can click the passenger "drunk", or other options to cancel it without responsibility. "This way of cancellation is to upload photos. Passengers obviously wore masks. How did you upload photos to prove that he didn't wear it?" The reporter asked. "This is simple, as long as you just take a few passengers who don't wear a mask on the road. Or take a few drunk people at the hotel door for backup." The driver said. The third method is near the appointment place. The driver can turn on the mobile phone "flight mode". When the passenger keeps it, drives away directly. After five minutes, turn on the phone. The passenger is late and has no responsibility to cancel. If the platform is asked, it can be said that there is no signal or a problem with the platform. The fourth way is to compile some passengers that cannot refuse to tell the passengers that "can't come", such as "the car is broken." This is also the best way to use, because the passenger cancels, the driver is not responsible. The fifth way is to use some plug -ins, but in case of the platform detecting the platform, there is a risk of title.

The driver "picks up" has "suffering". The platform said that it will strengthen supervision

"Drivers generally pick orders at the morning peak 7: 00-9:00, and the evening peak at 4:30-7: 00 in the evening." Industry insiders told reporters that there are generally several cases of the driver's "picking order", " Generally, no one is delivered at the airport to take a taxi at the airport. Because the water is in the opposite direction of the city, once it goes, it is likely to put it back to the airport for 20 kilometers. For four hours, the parking fee plus the waiting time, everyone wants to pick up an order to go to the urban area, Pukou or Xianlin. "

"In addition, the driver's picking order is also related to the rules of the platform. For example, the platform recently stipulated that 8 orders will be ran in the morning before there are rewards. It is acknowledged that there are also many drivers who are particularly "picked" now, and they do not pick up a little bit. They want to let passengers cancel the list. "In fact, this business will be known for a long time. Stepping on a solid sports car. The platform will not always push you a bad list. You will pick up a bad list this time, and the next platform will push you a good order. If you have high praise, the platform will increase The chance of pushing you a good order. The more you play with you, the more you will find the more you can't make money. "

The reporter learned that many platforms in Nanjing have also modified the rules on the problem of canceling the order, such as canceling the content that "drunk passengers" without liability cancellation. In addition, various platforms stated in the interview that if the order needs to be canceled, it can be communicated with the platform customer service, and the platform will be retrieved by the platform to verify. If the driver induces passengers to cancel the order, the platform will punish the driver and compensate the passengers. Each platform also stated that it will strengthen supervision.

Yangtze Evening News/Zi Niu Journalist Xu Yuanyuan

Edit: Qin Xiaoyi

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