Han Ting's Approval Service Bureau: "Three points" improves the satisfaction of the masses

On the morning of September 14th, the person in charge of Weifang Dexin Xingxing Far East Civilian Pharmacy Co., Ltd. sent one side of the Jinqi with a "heart -based enterprise to do practical service to warm the heart" to the Hansing District Administrative Examination and Approval Service Bureau to the recent district administrative examination and approval service After the company has separated from the company, the efficient and fast service provided by the operating permit of the chain operation pharmacy is gratitude.

Since the beginning of this year, the Administrative Examination and Approval Service Bureau of Hansing District has aim to "high -quality approval and high standard services", and lead to create a "pavilion good" service brand. "Three points", comprehensively promote the quality and efficiency of various tasks, and further enhance the satisfaction and sense of gain.

Based on improving quality and efficiency as the starting point, vigorously open the "blocking point" of the process. Through the full network of online and enterprises, the "1001" (1 process, 0 meeting, 0 fee, 1 day settlement) project, realizing the full process of the start -up enterprise from 8 links to 1 link, 0.5 days, and comprehensively improved the establishment registration registration. In convenience, the company's full -scale online running rate reaches more than 99%; freely provides newly -opened enterprises with five seals, invoices and tax control equipment, etc. to achieve "zero costs" for enterprises. Since the beginning of this year, there are 8,796 new market entities in the region, which has continuously stimulated market vitality. Further expand the scope of simple cancellation, and the simple cancellation time has been reduced from 45 days to 20 days. Comprehensively implement "one -window acceptance", "one thing, one thing at a time", "one industry and one certificate", "individual and enterprise's full life cycle", etc., such as one chain processing ", all reciprocating matters and processing Together with nine "one", save a lot of time and cost for enterprises. Deepen the reform of the approval system of the project construction project, and realize the "construction of land" for commercial land use projects, and start the start time for 2-3 months in advance. Vigorously promote the "Smart Cloud Map" applet, Weifang's engineering construction project mini -procedures, and realize the "palm of the palm" of government services; innovate the three major mechanisms of pre -approval, tolerance acceptance, and stubble approval , Help the project landing.

Based on optimization services, focus on breaking the "difficulties" of the masses' demands. Recently, Aunt Yang and his wife, who were over seventy years old, walked into the Government Hall with a sorrowful face, saw two elderly people, helped the office staff to take the initiative to serve, explained the guidelines, fill in materials, copy and print, and telephone to contact the two elderly people. Wait for the whole process "one -to -one" service. Aunt Yang and his wife did not have to do it in person, and quickly finished the relevant business. At the time of leaving, the two elderly people took the hand of the helper hander and said, "Fortunately, you have been working with me, otherwise we can't figure out everything, and we can only be anxious. Now the government's service is getting better and better."

Hansing District strives to solve the problem of "unable to understand or not to do" in the process of the masses, build three service brands of "accompaniment, help, and agency", establish a "help office office+volunteer" service system, called " Everyone is volunteers and all of them are the "volunteer service slogans, creating a good atmosphere of" All Volunteer Erum Hall ". Establish a working mechanism for the "three -member interaction" working mechanism of agencies, helpers, and organizers, and form a key project network for project agency, window ganging, and government follow -up. Since the beginning of this year, it has helped a total of more than 5,000 pieces and served more than 22,000 people.

Han Ting District has further optimized services through a series of measures to improve the satisfaction of the masses. Establish a "pre -approval counseling" mechanism, propose process suggestions, tailor -made service standards, and implement "process customization" services. Improve the promise system and the acceptance system of tolerance. The non -core requirements are done first and then supplemented, which greatly improves the effectiveness of approval, and the approval time limit compresses more than 80%. Establish a "good bad review" system for government services, implement online "one thing and one comment", and offline "one review". The government service hall has a free printing copy window and postal courier window. It can achieve "zero costs" of the masses through free printing copy and postal EMS two -way delivery services. Carry out green services such as "appointment, delay, on -door" to create seamless connections online and offline. Through a series of uninterrupted service measures such as the "morning and evening delay office", "no rest in the evening", "not snoring on the weekend", the "not snoring+uninterrupted" model is opened, and the eight hours of services extend the article. Realize all -round government services and cover without dead ends. The Government Service Center has handled more than 2,540 times through the "unrestrained+uninterrupted" model, and has accumulated more than 8,000 people.

Taking the key points as the end, focus on solving the "pain points" of the masses. Recently, Weifang Gao Sheng animal husbandry declared the "Fresh milk acquisition permit" and completed the survey through the "cloud survey" system in only 20 minutes. On the same day, it handled the complete business and was praised by the person in charge.

Hansing District closely focuses on the "pain points" of the masses 'work. Through the result orientation, the reform of reform has been implemented to comprehensively enhance the masses' sense of gain. Through the implementation of "cloud survey", the approval service "acceleration" is achieved. In response to the needs of the masses, Han Ting District sorted out the list of 42 first batch of "cloud survey" matters, created a guidelines for survey standards, and formed a "standardized template". Build an online "cloud survey" platform. Based on the non -decreasing standards, the unchanged links, the time limit, the service is not reduced, and the whole journey leaves the marks through remote positioning, sending pictures, video, remote video connectivity, mobile phone signing and other methods. The corporate on -site conditions are confirmed, and the audiovisual materials are retained throughout the process, which effectively improves the efficiency of survey, realizes the double reduction of administrative costs and costs, and improves the convenience of approval services. And through the "pre -counseling, tutoring in the matter, and after -to -the -after tracking", the whole process is performed to ensure the effectiveness of the survey, realize the "instant operation" of simple matters, the general items "quickly do", and the complex matters. The average time has been compressed for 5 working days, and the online survey "zero meeting" has been truly realized, and the masses do "zero legs". Hansing District will be aimed at the satisfaction of enterprises and the masses, making more effort to allow the masses to wait for one minute, run less, and add one to provide more efficient, better and more convenient services for the masses. The "Hansing Model" for high -quality government services "Hollowing the Pavilion" adds a force.

Source | Volkswagen Daily client

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