Weifang High -speed Rail North Station fully builds a new benchmark for convenience services, so that passenger travel experience is better

On the morning of September 16th, the management service center of the High -speed Railway Station of the Hansing District of Weifang City held a press conference on the development of convenience services at the district financial building to introduce the promotion of the convenience service work of Weifang High -speed Railway Station this year.

Weifang North Station is an important external image display window in Weifang City. At present, the average daily passing passenger flow is about 10,000 people. With the acceleration of Beijing -Shanghai auxiliary channels, the gradual operation of the long -distance passenger station and bus stations will be opened. Greatly increased. In this regard, the High -speed Railway North Station Management Service Center of Hansing District focused on the travel needs of passengers. In a more innovative way, more standardized services, more optimized processes, and better order, high -standard construction of "painting nostalgia" party building service brand , Practicing the concept of "true feelings for the people and serving the people", make every effort to create a new benchmark for convenience services, and strive to make passengers a better experience.

According to reports, the High -speed Railway North Station Management Service Center implements convenience services from three aspects: conventional services, key services and innovative services. In terms of conventional services, the "Pioneer Service Platform" of Weifang North Station is normalized with 6 full -time service personnel to provide passengers with professional services such as help, consulting, and complaint suggestions. Thinking of what the masses think, from the daily masks, drinking water and other essential products to emergency items such as emergency medicines and charging treasures, the "Pioneer Service Desk of Party Members" considers and prepares passengers. In terms of key services, the "Weifang North Station Party Member Pioneer Service Team" is formed, and "handles" help passengers, and patient guidance will be patient to ensure that key passengers such as old, weak, sick, disabled, and pregnancy are successfully entered and exited. In terms of innovative services, special groups such as elderly people over 60 years old, children traveling alone, disabled, patients, patients, pregnant women and other special groups and ordinary passengers have special circumstances to pick up the "love card" who need to pick up and send the station. Special "Rainbow Tag Strip", make the popular destination roadmap into labels in advance to improve operating efficiency, and let the masses feel the happiness of the people and the people through all aspects.

At the same time, in order to cope with the completion of the Beijing -Shanghai two channels and the operation of bus stations and long -distance passenger stations, the passenger flow of Weifang North Station greatly increased, and the High -speed Railway North Station Management Service Center will also build a high standard to build the Weifang North Station Party Mass Service Center. Essence Turn the underground corridor into a centralized service area of ​​the "Weifang North Station Party and Mass Service Center", and move the party and mass service hall, library room, mother and baby room, passenger's short -term lounge to the front -line window, take the initiative to serve, serve the masses, will be the masses. The standard layout and service functions of the party and mass service stations are integrated, the scope of service is expanded, the service efficiency is improved, and volunteer services, love services, employment services for Weifang personnel, rescue management services, mediation services, and comprehensively improve the scope and content of services.

In order to solve the temporarily operated by the long -distance passenger transport station, some destinations with far away destinations have no appropriate transportation to reach their destination after leaving the station, and cause the case of black rental gathering. Take measures for this aspect. On the one hand, it is "blocking". In response to the problem of black rental gathering of Weifang North Station, the joint city west police station, district police workstation, district transportation bureau comprehensive law enforcement brigade, China Railway Norders property Carry out the order maintenance of the South Square of the station, drive away more than 20 black car drivers and more than 10 illegal taxi drivers, and will continue to carry out rectification work. On the other hand, "sparse", the High -speed Railway North Station Management Service Center is now actively connected with Weifang Communications Group. It is planned to set up a long -distance car connection point on the South Square of Weifang North Station. For surrounding counties and cities, you can buy long -distance bus tickets from the long -distance car of the South Plaza, and transfer to the car to achieve seamless high -speed rail and cars. land. Take a combination of stubbornness to do a good job of convenient services, continue to optimize the "hard facilities" and "soft services" of Weifang North Station and surrounding areas, continuously meet the travel needs of passengers, and improve their travel satisfaction and happiness.

Source: Volkswagen News · Volkswagen Daily Client

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