Take root in the "small window" service guarantee "big people's livelihood"

□ Chinese Women's Daily All -Media reporter Wu Junhua

□ Li Jingwen

"The living expenses and money bags of the father and fellow are not sloppy at all!" In the grassroots people's livelihood security work, Lin Huijuan, the chief of the elderly and unemployment department of the Hai Cang District Social Insurance Center, Xiamen City, Fujian Province, " Essence

Lin Huijuan, who had just returned to the "People's Satisfied Civil Servants", just returned to the country, and turned to work in his work. In terms of her honor, she is both responsibility and new requirement. She said: "I will use this as a new starting point, cherish honor, enhance their skills, and take root in social security 'small windows', service guarantee 'big people's livelihood', and use their hearts and affection. Go to serve every company and everyone. "

Fine business, "understanding person" for social security work

"The window service is closely linked to the masses of the people at all times. It is the" display desk "of the government's service. It must have good policy literacy and strong business ability." Lin Huijuan said.

Although he has been responsible for medical treatment, pension, and unemployment, it is an omnipotent "social security veteran", but Lin Huijuan has always maintained the energy of studying business, learning to learn the latest social insurance policy business, and was praised by leaders and colleagues as "policy "Living dictionary".

Since January 2021, Xiamen Enterprise Employees Pension Insurance implements a unified policy of Fujian Province. Lin Huijuan under the pressure of comprehensive changes in the process of processing procedures, uses the policy at night and weekends to quickly sort out the connection regulations. The insured person handled retirement, and the approval amount was 20.248 million yuan.

"There is a problem, looking for Huijuan" has become a mantra for ordinary people and colleagues. Lin Huijuan combined her many years of work experience to transform complex and professional social insurance policies into easy -to -understand language to answer questions for everyone. When she participated in the revision of the relevant policies of the endowment insurance in Haicang District, she proposed a number of rationalized suggestions in combination with the usual grasp of the usual mastery, maximizing the benefits of the people.

At the grassroots level and the window, Lin Huijuan always fulfilled various social insurance benefits to millions of households. In the past 5 years, she has brought more than 40,000 people such as corporate insurance, urban residence insurance, institutional insurance, and unemployment insurance, serving more than 50,000 people, and in depth of the streets and communities to carry out social security knowledge to publicize 163 games. She is a "window star" and "business expert".

To solve the people's worries and be the "intimate people" of the people

Lin Huijuan often said that there is no small matter for the interests of the masses, and the social insurance business is not a series of numbers on the form. It is a major event related to interests and happiness for the masses.

Due to the long history, the lack of primitive materials, and the failure to confirm the age of work, the social security payment work of farm employees has always been a "boss difficulty" issue. In order to protect the vital interests of employees, in May 2020, Lin Huijuan took a colleague into Xiamen's first farm and Haicang Farm. In the face of the pile of materials, she patiently read and sorted out the data. Considering that many farm workers are older and are inconvenient to act on their body, she set up a special service session on the farm. In just 8 days, 948 employees of two farms have completed their face -to -face signing. After 3 months of continuous combat, the 948 employees of the farm were successfully completed and the treatment of 707 employees was successfully completed. The farm employees gratefully sent a banner of "due diligence and care of practical work".

Last summer, the Social Security Center hurriedly came a thin old man who was wet clothes wet clothes. He worked in many places after laid laid off. When he went through the retirement procedures, he found that his personal archives were accidentally lost during the relocation of the factory. The previous 20 years was regarded as the working age could not be confirmed. It is estimated that the pension is only more than 1,000 yuan. "A lot of less, for more than 20 years, what can I do?" The old man was full of tears and anxiety. After seeing it, Lin Huijuan hurried forward to comfort the elderly, and immediately asked the archives room of the Municipal Social Security Center to assist in finding the information on the elderly on the original materials of the factory. At the same time, actively connect the city archives and send a letter of request to investigate. After many twists and turns, he finally found the original archive materials that the elderly participated in the work, and helped the elderly to retrieve the age of 2000 yuan. The old man's pension was nearly 2,000 yuan. The old man was very excited, thanked him again and again, praising: "This is a good cadre for private affairs."

Dare to take responsibility, "guarding people" for fund security

"The endowment insurance fund is the" old -age money "of the masses to enjoy his old age. He must perform his duties strictly." Lin Huijuan kept his mission in mind.

As the chief of the care of the care of the elderly, Lin Huijuan reminded himself "cautious power." Some familiar personnel proposed to her when they retired, and proposed to her "take care of it, recognize a few years of working age", and was declined by Lin Huijuan in a phrase "everything in accordance with policy regulations". She said that the identification of working age should be based on facts and policy as the criterion. It is necessary to fully protect the legitimate rights and interests of the insured persons, but also strictly prevent some personnel from deliberately drilled the camp to damage the pension insurance fund.

Lin Huijuan attaches great importance to the implementation of the internal control of the business and conducts self -examination of the department business every month. During a daily self -examination, she found that an insurer had a repeated treatment problem. Because the insured changed the contact information, she had a channel for investigation, and finally found the contact information of the insured with the assistance of the social security agency in a different place. The insurer just started to refuse to refund the repeated treatment. She repeatedly did her ideological work, and she was reasonable and affectionate. Eventually, she persuaded the insured with a sincere work attitude and rigorous professional literacy. The treatment recovered and guarded the security of the fund.

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