A bank manager in Xi'an abuses the customer "Roll You ×", and the screenshot of WeChat is made into a poster display

The bank manager insults customers, and customers make screenshots of abuse dialogue into Yilabao show boards and place them to the bank lobby? In recent days, a picture has been circulating on the Internet, which has aroused the attention of netizens.

On the 20th, according to the real estate name mentioned in the picture, the upstream journalist (reporting the mailbox [email protected]) telephone contact a number of owners of the real estate, and they confirmed that the incident did have something. According to the owners, the purchase of the real estate project has made a slow progress due to the problem of fund supervision accounts. They feedback to a bank manager named Shao in accordance with the procedures. The other party not only did not work, but also abused the owner "roll you ×". However, some owners were angry, so they made a screenshot of WeChat chat into Yilabao into the bank lobby.

The popular photos on the Internet, the exhibition board moved into the bank lobby. Image source: network

Bank manager abuses customers? The screenshot is made into a exhibition board to set up a bank lobby

From the pictures circulating on the Internet, it can be seen that on the Yilabao exhibition board, the eye -catching black body words are written: "Shao Mougang, the three managers of Ping An Bank Xi'an Branch Financial."

In the middle of the black body, there is a screenshot of the mobile phone text message dialogue, and the four digits in the middle of the phone number are erased. In the screenshot, one side said: "President Shao, at noon, you eat well, pay attention to rest, we must talk about the matter of our house purchase. ×! "

In addition to the above content, there are ridiculous languages ​​and exaggerated fonts on the exhibition board, and "artistic design" is specifically carried out. This picture quickly aroused the attention of netizens.

On the 20th, a number of owners of Zhengrong Ziyai confirmed to upstream journalists. "In this case, Yirabao was spontaneously produced by an owner and placed in the bank's hall, but this is also helpless, because our demands have not received much attention." A owner surnamed Li said.

"Last week, Shao Mougang scolded the owners in the owner's group, and the owner went to the bank to complain about him." Mr. Zhao, the owner's representative, told reporters that because of the problem of the fund supervision account of Zhengrong Ziyi Tai, the owners went to the China Banking Regulatory Commission The Shaanxi Regulatory Bureau reported that the Shaanxi Supervision Bureau of the China Banking Regulatory Commission set up a platform to designate a platform to designate the relevant person in charge of the Xi'an Branch of Ping An Bank to come forward to deal with it. The owners were angry, and the owners were very angry and wrote a complaint letter together, clearly stated their demands, and submitted to the Xi'an Branch of Ping An Bank. There is also the owner who is angry. He spontaneously produced Yilabao and placed in the bank lobby.

"It is not easy to buy a house. They are all the power of the whole family. Now there are problems. The owners are very anxious and hope that the problem will be resolved as soon as possible." Some owners said.

It is understood that the capital supervision account, also known as third -party supervision, refers to the transaction funds of both buyers and sellers that do not directly pass the brokerage company. Instead, the real estate administrative department shall work with banks, and institutions with guarantee qualifications in the bank. " Dedicated accounts are transferred. This account belongs to the bank. To some extent, it can prevent developers from using the project funds as his use, resulting in the rotten situation of the project.

The real estate project was stopped, and the developer informed that the supervision account had no money anymore

Speaking of Zhengrong Ziyai's regulatory account, several owners said that the pre -area of ​​the real estate was expected to be delivered by the end of this year, but at the beginning of this year they found that the project was suspended.

"We asked the construction party and said that there was no money before stopping the work. For details, let us ask the developer. The developer said that there is no money in the fund supervision account." A owner said that he spent millions of buying the real estate A house pays a prescribed account in accordance with the contract for the purchase contract. Seeing the project's stop, he and other owners were worried and were afraid of rotten the real estate.

"The developer said that the regulatory account had no money. After we went to the bank to check the flow, we found that the account that had previously remitted the down payment was not the fund supervision account agreed on the agreement, but a general account." The owner said that although the account name is Xi'an Zhengzheng Jie Real Estate Development Co., Ltd. is two different accounts.

"The account name is a company. Why do we have two accounts? Our money has entered this general account, hundreds of millions of households in the East and West District of the real estate, and now say that the funds supervision account has no money. Where did our money go? ? "The owners were very puzzled.

After the feedback of the owner in April this year, the relevant departments responded. Image source: network

On the 20th, the upstream journalists repeatedly called Zheng Rongzi Poaishi Sales Telephone, but could not be connected. The construction unit of Zhengrong Ziwai Tai is Xi'an Zhenghong Feng Real Estate Co., Ltd. (East District) and Xi'an Zhengjie Real Estate Development Co., Ltd. (West District). The contract stipulates that East District is delivered to the owner on June 30, 2023 on December 30, 2022 and Western District. The reporter has repeatedly called the above -mentioned construction units, but none of them cannot be connected. "Both real estate companies belong to Zhengrong." Some owners said.

The reporter noticed that in the People's Daily Leadership Message Board, in April, the Zhengrong Ziwai Tai project reflected by the owner could not be full of labor and full production. The relevant departments had previously responded: on the construction progress of the project, through the organization of the project unit meeting through the organization of the project unit meeting The way to urge enterprises to revitalize the residual sales assets and allocate funds for supervision accounts to be coordinated and urged, and construction and construction are being promoted in an orderly manner. Zhengrong Xi'an also said that the project is in the normal construction stage and there is no extension of the house delivery. In addition to reflecting the project construction problem, there are also owners who report that the project funds are insufficient and the construction has stagnated. The developer acknowledged that the project funds were misappropriated. The reporter noticed that the media reported that according to the local regulatory authorities, the Zhengrong Ziqi Tai project exists in the case of inconsistent general accounts and pre -sale funds supervision accounts. At present, developers have transferred this part of the house purchase funds to the pre -sale fund supervision account, and the full amount of supervision. The Daming Palace Conservation Office of the Belly will also strengthen the supervision of the project's funds to comprehensively ensure the construction of the project.

Suspected parties responded: encountering Internet storms, deeply regret

The reporter noticed that on the evening of the 19th, the owner put the Yilabao exhibition board to the bank lobby.

Suspected of the response of employees of banks. Image source: network

This person said on Weibo, "As a bank service staff, first apologize to the customer and ask for forgiveness. After the incident, the branch leader also made a criticism of my improper remarks for the first time. "

He said that in March of this year, when the fine decoration has been slow in the Zhengrong project, they have been actively assisting in promoting treatment in accordance with the requirements of relevant departments and regulations. "During the communication process, some of the emotional exciting owners insult me ​​and my family in the WeChat group; later I also received a lot of telephone information harassment and intimidation. I have endured it again and endured huge psychological pressure, so I have received a certain time. Inappropriate responses after the stimulus. In this regard, I expressed my sincere apology, and I hope to get everyone's understanding! I will have a certain improvement of work attitude in the future, improve the service level, and accept everyone's supervision! "In addition to posting, this person also exposed to exposure The screenshot of the dialogue in the owner's group.

Upstream journalists tried to contact the Weibo blogger, but as of press time, they did not receive a reply. Ping An Bank Xi'an Branch responded to the reporter that if some staff members insulted the customers, once they found that the situation was true, they would deal with it as regulations.

For Shao Mougang's reply, some owners said they did not buy it. "Although there are some progress in the project now, it has progressed slowly and scattered. There may be problems with the year -end delivery. Our contradiction point is not to scold people, but to ask Ping An Bank as a real estate regulatory bank to take supervision responsibilities, take care of the responsibility for supervision, and take care of the responsibility for supervision. The demands we put forward. "

"Why are there multiple accounts and why the money in the fund supervision account is transferred or transferred?" Some owners said that after complaining with the China Banking Regulatory Commission Shaanxi Regulatory Bureau, Ping An Bank, and other relevant government departments, Ping An Bank gave it to A official reply, but a month passed, and the bank still did not reply. "We went again last week, saying that there will be a reply after 5 working days."

In this regard, Ping An Bank Xi'an Branch staff told upstream journalists that there would be special personnel to reply later, but as of press time, the reporter did not receive a reply from the bank.

(Upstream news)

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