Start from details!Changping District Social Security Center will take the initiative to serve

"You have worked hard. In order to let us run once, we are still running a business." A few days ago, Mr. Liu, a person at the Beijing Wangfu School, brought the unit employees to pay the materials to the district social security center to handle the basic difference. Because the business is a year -on -year base difference, the window staff finds the amount of error when checking the difference between the school declaration. The difference was re -declared, and the business was not settled until 9 o'clock that night.

In the process of business management, the staff at the window learned that there are such situations in the school still have employees. The District Social Security Center appointed a special person to take the initiative to contact the Beijing Wangfu School to find out the number of people who exist in such situations. The supplementary plan and open up a specialized window to accept the repayment business. As of the end of August, all the four people involved in the unit had been completed, and the problem of signs was effectively resolved. This active service of the District Social Security Center has been greatly recognized by Beijing Wangfu School.

Taking "practical work for private" as the starting point and settlement point is the service purpose of the district social security center. During the daily business processing process, the District Social Security Center established a front -line problem -solving working mechanism, set up a special work class, and planned to plan the implementation of the entire center. At the same time To run a piece, the request to host the departments encounter complicated problems, and can directly handle the relevant departments of the group whistle, forming a "discovery problem -information collection -power and responsibility matching -result feedback -assessment and evaluation" The full -process problem flow disposes a closed loop.

"In order to improve the service level and make the masses feel warm and thoughtful, we can take the initiative to publicize, take the initiative to ask, take the initiative to improve, take the initiative to govern, and run the acceleration in terms of service efficiency and service quality." The relevant person in charge of the District Social Security Center introduced, introduced that With the help of informatization construction, the processing model is transformed into a comprehensive mode of "not seeing" and supplemented by the window acceptance. During this period, by posting posters, issuing discounts, public account promotion, etc. Online channels. At the same time, in response to the "urgent and sorrow" problem and needs reflected by the 12345 citizen's hotline, the Social Security Center carefully sorted out, formulated a list of issues, carried out special activities for the "Chief of the Bureau" to help companies affected by the epidemic through difficulties.

"Affiliated to do", "receiving" is the original intention and mission, the "handling" is the heart and responsibility, and the "do not complaint first", the "handling" is deeper governance and more active services. In the next step, the District Social Security Center will continue to improve and improve optimization service methods, improve the level of service, and implement the purpose of serving the masses.

Photo/Wang Hong Bo Lu

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