State Grid Datian County Power Supply Company: Strengthen the process supervision to help optimize the power business environment

"Hello, I learned that you applied for a low -voltage telegram installation business in the urban area on September 8. Does our staff conduct on -site surveys at the time of appointment? Whether the relevant fee is charged during the service process ..." 9 "9" 9 "9" 9 " On the 14th, the State Grid Datian County Power Supply Company supervised and inspected the development of high -quality service work by telephone return visit.

This supervision work is based on "disciplinary inspection+service" as the core concept of precise supervision of the whole process. Relying on the "big data" to accurately develop, communicate with customers through telephone, and learn more about whether the relevant policies are implemented in the processing process of the electricity processing process. In place, whether the "two skin" of online and offline and staff are illegal and violated.

The Discipline Inspection Commission of State Grid Datian County Power Supply Company cooperates with the marketing department, based on the function of "supervising the re -supervision of supervision". By solidly promoting professional collaborative supervision, it will improve the customer's "power" satisfaction and obtaining supervision and guarantee. A unannounced visits, the supervision of the side station, and other methods are closely accepted to check the weak links and risks of the management in the management. On the one hand, the business hall of the power supply office conducted a telephone inspection, focusing on the staff's service standards, the awareness of the electrical price policy, the time limit for the expansion of the industry, and the fault repair and other aspects. The power supply office understands the standardization of the service behavior of the industry expansion, whether the business is "not running once" or "run at most once", the prevention and control of integrity risks, the problem of disregarding the interests of the masses, and optimizing the business environment. Implementation.

Since June, State Grid Datian County Power Supply Company has found 3 cases of hidden dangers and implemented 3 rectifications through the form of supervision and self -inspection. State Grid Datian County Power Supply Company will continue to excavate the "hidden" integrity risks and the problem of loss of employees in power marketing big data, promote the improvement of the integrity risk prevention mechanism of power supply services, and normalize the special supervision of power supply services to help the company establish it Good service image, improve service quality, and continue to optimize the power business environment. (Zhang Shujing)

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