There are 444 in Zhongshan's "Offline No Rebate Promise Store"

"In the past, I thought that there was only a reason for returning the goods on the line. I didn't expect it to be offline. The store entrance reads the content of promise to return. Mr. Chen, the home appliance, was so sighing when he saw the promotional logo in the mall without reason to return the goods.

In fact, "no reason to return" has long expanded to offline physical stores in Zhongshan. The reporter learned from the Zhongshan Municipal Consumer Council that in order to effectively strengthen the protection of consumers' rights and interests, in recent years, the Zhongshan Municipal Consumer Council and the Zhongshan Civilization Office and the Zhongshan Market Supervision Bureau have extensively mobilized the social forces to participate in the rest assured consumer creation activities. As of May 2022, the city has created a total of 2799 "rest assured consumption commitment units" and 444 "offline no reasons for return".

"Offline no reason return commitment shop" covers a wide range of coverage

In recent years, according to the unified deployment of the Provincial Consumer Council's assured consumption creation work, and around the hotspots of the people's "clothing, food, housing and transportation", the Zhongshan Consumer Council and Zhongshan Civilization Office and Zhongshan Market Supervision Bureau have been in the city for a long time. Carry out related activities related to consumption creation, and actively promote the creation of "assured consumer commitment units" and "offline no reason to return goods commitment stores".

Xie Hui, Secretary -General of the Municipal Consumer Council, introduced that through two years of publicity through two years of cities and towns, Zhongshan has extensively carried out assured consumption creation commitment activities among more than 30 industry associations, and combined with "3.15", food safety week, integrity and business month Such important nodes and good mobilization merchants and industry associations have set a model to establish a variety of forms such as signing, oaths, issuing public announcements, reading initiatives, and commendation demonstration units, and advocate more wide market subject participation in activities. As of May 2022, the city has created a total of 2799 "rest assured consumption commitment units" and 444 "offline no reasons for return". So far the city's commitment unit is 3,243.

The reporter sorted out the "List of Online No Returns to Reundence" and found that merchants who promised to return the goods involved in supermarkets, electrical appliances, decoration, supermarkets, clothing, food, cosmetics, medicine and other well -known brands. For example, there are household names such as RT -Mart, Metro, Yongwang, Tianhong, and Yonghui in the supermarket industry; there are more domestic and foreign brands such as Huawei, Apple, TCL, Suning, Gome and other domestic and foreign brands in the field of home appliances.

It is reported that Zhongshan implemented an offline commitment promise promise activity without reason, and encouraged offline physical stores to combine its own actual situation. The logo is clearly identified in a prominent position in the business place, the content of the commitment, the scope of application, and the implementation rules. If the citizens find that these merchants do not keep their promises in their shopping, they can also call supervision and complaints.

Promote integrity operations and form assured consumer culture

So, what kind of changes have been brought to the company to promote the "offline without reason" and what are the relationship between consumers?

Recently, the reporter visited and found that most of the "offline without reason to return the goods" is attached to the promotional content of the service commitment, return and exchange management regulations. There is no reason to return, the shortest is 7 days, and the longest is 90 days.

In March 2020, Suning Tesco became the first commitment unit of the first batch of return to Zhongshan City. Wu Shuyuan, the relevant person in charge of Suning Tesco Zhongshan District Management Center, introduced that consumers purchased the products of Suning Tesco and confirmed that within seven days from the next day, for the "seven days without reason to return the goods" and meet the "good" standard, You can apply for (initiated) "no reason to return on seven days".

She told reporters: "Become the first batch of promise units of Zhongshan City's rest assured consumption and no reason to return the goods, which further enhances the sense of security and happiness of consumers to shop in Suning, making customers more willing to come to Suning Tesco to buy home appliances, and further further Improving the company's own integrity construction and credit management level. "

With the deep popularity of the "rest assured consumption" brand, more and more merchants voluntarily join the ranks of assured consumption creation activities. Metro was a merchant who became a "offline no reason to return the goods" in Zhongshan in 2021. Chen Songyuan, general manager of Metro Zhongshan Shopping Mall, said: "The mall has always had the rules of return, so at the beginning of the promotion of the" offline commitment shop "in Zhongshan, he actively applied for participation in the event. Except for digital products, wine, milk powder, milk powder For such products, consumers can enjoy the full return of general goods in the shopping mall. "

Chen Songyuan said: "This system has left consumers' worries without shopping, increasing the credibility of the mall, and better protecting the legitimate rights and interests of consumers. Sales Performance."

Citizens as consumer are praised. Citizen Ms. Li said: "I usually buy goods on Taobao, and I have seen 7 days without reason to return the goods. Now offline stores can also return without reason and can rest assured consumption commitment. It can be seen that Zhongshan consumption safety The degree and comfort are getting higher and higher! I am more at ease when I buy things. "

"The operator is based on the integrity operation to participate in the" offline no reason return commitment shop "activity, and take the initiative to make commitments and consciously accept the supervision., By carrying out assured consumer creation activities, it can promote the operator's civilization and integrity operation, fully mobilize the initiative of the operator, and actively perform the first responsibility of maintaining consumer rights and interests;Gradually form a culture of reassuring consumption, making the concept of consumption more scientific and correct.Source: Zhongshan Daily

Reporter: Reporter Yuan Yan

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