One -button dial -up remote guidance of this hospital to realize the popularity of long -range visual interactive payment

Xiangyi Cover Journalist Zhou Jiayi

"Hello, do you need to pay? Please scan the diagnosis card. Is it paying for the medicine? You can put the social security card chip down and insert the card slot." Every day, the Chengdu Women's Children's Center Hospital will send a hot ruling clinic to remotely. The interactive payment window will ring dozens of times.

"Only one -click dial -up dial for patients or patients' family members, and we will connect the video to remotely guide them to complete the entire process of payment. The whole process takes less than 2 minutes." Li Weiguang, the team leader of the charging service unit, told reporters.

Since the occurrence of new coronary pneumonia, a popular kidney clinic has always been the forefront of the epidemic. In order to avoid infection, any person who enters the clinic, regardless of patients, medical staff, cleaning staff, must protect them throughout the process. This means that patients need to complete all consultations such as registration, payment, inspection, examination, and medicine at the hot kidney, and they cannot eat normally during their work or even go to the toilet.

"To complete all the consultations in the closed -loop management throughout the process, the hospital needs to be equipped with fixed special classes and all service units. According to the requirements of the epidemic, the hospital requires pressure to press the process, reduce links, and improve efficiency to reduce the risk of infection. Therefore We have the idea of ​​remote guidance of video guidance, so that we can reduce a offline service window, reduce risks and save manpower. "Li Weiguang introduced.

According to the observation of the staff of the toll service unit, most of the elderly who go to the window for service are social security payment, playback code, and less use of mobile phone payment. Recently, the amount of service is about 60 people per day. "These guidance services can be solved online, so we think of drawing a camera to dialogue on the way of online chat, and instruct them to pay," Li Weiguang said. "This can reduce the physical window without affecting the service effect, and the charging staff It is not limited by the location. "

After determining the plan, then implement it quickly! Gao Guiqin, director of the toll service management office, who understands the needs of the front -end demand, found that although the method is good, but there is a disadvantage, that is, the toll personnel must always stare at the video, otherwise they may miss the patient's "call". "After summoning the discussion of the information department, engineer Xia Yanchun gave a perfect solution, that is, visual phone+remote control. Patients only need to press the dial -up key to complete the full payment process," Gao Guiqin introduced.

With the efforts of various parties, such a service unit consisting of video calls, social warranty cards, scanned codes, printers, and remote computers replaced the on -site service window without discounting, and incorporated information methods into resistance. In the link, the process of pressure is really achieved, reduced links, efficiency capacity, and risk reduction.

It is understood that the innovation of the service link in this popular ruling clinic is also the first to be implemented in the domain. After two days of testing, it officially operated smoothly on September 10th. So far, it provides more than 300 window for the popularity of the windows. It greatly reduces the risk of courtyard, reduces the infection link, and saves protective equipment.

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