The "Four Zero" services of Guchengxiang, Jinda County are more convenient for the people

Ancient City Township in Jinsha County is based on the change of cadre style and improvement of service levels. Through the "four zero" convenience services, we will focus on solving the "last mile" problem of serving the masses, and create a service -oriented window for the masses.

The service method is "zero distance". There are convenient facilities such as consulting desks, convenient service halls, and public telephones such as the convenience service center. All staff in the center window implement the listing of the job, insist on serving the people's enthusiasm, answering the patient's patience, handling business intentions, and posting the window of the convenience service hall window. The staff phone contact book, villagers can call for help at any time when they encounter problems, so that the villagers can do things and find the right person.

Service matters "zero backlog". Comprehensively implement the "do it right away", conscientiously implement the first account responsibility system and the time -limited settlement system, and in time for the various types of applications and reflection that the masses need to handle, and implement it in a timely manner. And who takes responsibility "effectively prevent the phenomenon of pushing the skin and ensure that the service matters are clear a day. As of now, the ancient city township convenience service hall has handled a total of 1,2500 matters, 100%of the settlement rate, and the mass satisfaction rate reached 100%.

The service process is "zero errors". Strengthen learning and training. Through centralized learning, independent learning, discussion and exchange, we have carried out 18 sessions of various types of special training this year, strengthened the business theoretical knowledge of staff business, continuously improved the service level of business personnel. "AB" and other work systems, make efficient services, seamlessly connect, and strive to provide services to satisfy the masses.

Service behavior "zero complaint". Establish a opinion box, publish a complaint phone call, and conduct comprehensive supervision of the operation of the handling, the inheritance of the staff, and the service situation of the staff through irregularly conducting special inspections, strengthening the processing of handling, and telephone return visits. Diligence and integrity, enthusiastic service, and firmly establish a sense of responsibility. (Jin Xiao)

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