Shijiu Street: Explore the "15011" working method to create a new model of red property services

"Ah! Thank you! Do a physical examination for me!" "Doctors, I feel that my heart is not comfortable recently ..." Recently, Yunhai Community Property in Yunhai community in Shijiu Street arranged medical staff for physical testing for every old man who came to the community.

"Since the" red property ", the living environment is really a big change!" In Jinhua Plaza Community in Yunhai Community, Shijiu Street, residents often make such emotions.

After the community property was formed by the red team, the property management problems that had troubled the owners for many years were solved. The neat courtyard, clean wall, planned parking spaces ... make the owners feel more and more comfortable.

According to reports, the Yunhai Community of Shijiu Street takes two projects of Jinhua Plaza and Jinhua Royal Mansion as the starting point to form a red team to promote the deep development of the "red property".

"We create a" warm heart pavilion "in the center of Jinhua Plaza, collect the people's hearts and public opinion, and facilitate residents to communicate. Community staff, building housekeepers and residents carry out regular communication and communication, collect 212 resident feedback issues, listen to opinions It is recommended to become more than 300, becoming a link between residents and property exchanges, and shortening the distance from the residents. It really realizes that small things can't go out of the community and the big things cannot be released. "The secretary of Yunhai Community told reporters.

It is understood that in order to improve the level of residents of precision serving the community, the community runs the "15011" problem solving mechanism, that is, the owner's 1 phone, the property arrives at the scene in 5 minutes, contacts the owner 0 distance, the conventional problem is solved for 1 hour, and the complex issues are formulated within 1 day of the problem. Solution, so that the owner's reflection of the problem is recorded, the processing is completed and recorded.

At the same time, the joint merchants are used to carry out special service projects to provide residents with more than 180 convenience service projects such as measurement of blood pressure, loving eye protection, children under the age of 6 and free haircuts over 65 years old. Through intimate service activities, the communication and understanding between the owners and the property, the owner, the merchant, the merchant and the merchant, and the more harmonious and harmonious between the communities, properties, residents, and merchants.

In recent years, Shijiu Street has opened up the "last meter" of party organizations to contact the people, making more and more residents of community feel the color and temperature of "red property". (Reporter Fang Zichen report)

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