Life service artist, "add points" for our home

At 8 am on the morning of September 13th, make an appointment for CT examination at Nanjing Gulou Hospital, take medicine to take medicines, and then rush to Jiangsu Traditional Chinese Medicine Hospital to accompany a 42 -year -old cancer patient from Xuzhou to see a doctor, busy until 12 noon; afternoon; afternoon; in the afternoon At less than two o'clock, it appeared in the Eastern General Hospital of the Eastern Theater to help a client take a gastroscopy report ... "This is already the fourth order I received today!" Said Sun Jing, a visiting person in Nanjing.

A group of "living serviceists", such as the accompanying clinic, family education instructor, on -site feeding darling, scalp nurses, such as "temporary family members", entered the daily life of ordinary people, opened people in clothes, food, and live in. , Xing, Entertainment, Health, Pension, Education and other aspects experience new space. The 2022 "China Living Service Industry Consumption Trends Report" shows that in the past three years, the average annual increase in the consumption turnover of my country's life service consumption has increased by 49%, and users have increased by 70%in several years. Undoubtedly, in these data, the contribution rate of "life service artists" is rising significantly.

Young cleaner, no longer "hiding" the tool package

Sweeping the floor, paving bed, gray ... At 8:30 am on Friday, Lu Lili rushed to a customer's house in Qinhuai District, Nanjing. For three hours of orders, she did not end at noon at noon. The client had to pay her timeout, and she waved her hand with a smile: "How can she care about it!" After packing the tool package, she rode on the electric car and continued to rush to the next family.

In a fast -paced life, many busy workplace people are increasingly inclined to liberate their hands and time, and hire more professional housekeeping service personnel. Lu Lili is such a "life serviceman". Many people are accustomed to calling for housekeeping service staff such as babysitter, Zhong Diangong, etc., but the "Aunt Lu" was born in 1987, which is younger than many customers. "In 2018, I was only 31 years old when I went to the company for employment. At that time, most of them were middle -aged and elderly women over 45 years old. I looked very different in it."

At that time, people's ideas had not really changed, and Lu Lili never thought about what kind of decentness this job could bring to her. At that time, she just took her two children to Nanjing from Huai'an's hometown. At first, the husband who followed the hydropower worker ran the construction site and did some work, but the time was not good. The child had to be managed and sent to school. Someone had to cook at home. "What is not good to do lightly, do you have to clean people?" Although I feel "shame", Lu Lili also asked herself: What can I do without a waiter?

From the sporadic lists pushed by the platform to have stable long -term customers, Lu Lili quickly worked so much. One is that she can make a coincidence. She has been taking care of her children and in -laws in her hometown. It has long been a good hand in the family. She used her actual actions to dispel some customers' concerns. "At first they felt that young people were coquettish and could not work well. They tended to choose a" older "housekeeper aunt, but as long as I went to work, I would make an appointment for the next time."

"Some aunts recommended before the platform are not classified, and a rag is wiped from the beginning to the end; some put the living room neatly, but pushed the door of the study, only to find that the fragmented ones were transferred here." More than two years ago, a professor client chose Lu Lili after trying five or six people, and has been used until now.

Many "Lu Lili" is working on "a better life" for others. In 2022, the employment index report and consumption trend report of the China Living Service Industry showed that the employment prosperity of the living service industry continued to rise, of which the eastern provinces were the highest. In the past three years, the average annual growth of laundry services, housekeeping cleaning, and home appliance services has increased by 466 %. The youth of the waiter has also become one of the trends, nearly 9th become a young job seeker under 35.

"My current salary is 40 to 45 yuan, and two to three families a day, nearly 10,000 yuan in monthly, can also take into account the family." Lu Lili, who lives better and better, also discussed with her husband. In the future, her money is responsible for supporting her family. Husband's money spent a major project of the family. Looking back at the four -year career experience, a detail made Lu Lili very emotional: "In the past, I was shameful. When I walked on the road, I would collect the cleaning tools printed with the company name. Now I can proudly say: It's the cleaners! "

Open the colorful "employment stage"

The "post -90s" girl Lu Yanzi purchased a bunch of things to arrange new homes online, but there was a wooden shelf. She couldn't assemble it. She watched the installation video and drawings and was still confused. "Can you only return this situation in a different place?" When he couldn't do it, the seller quickly placed an order on a home retail service platform and found her a "Master Luban".

For the first time, Lu Yanzi knew that there was such a subdivided service platform. She had always had a headache before. The house that was fired and repaired. She wanted to pick up a few water pipes at home. This experience opened Lu Yanzi's "New World". Later, on social networking sites such as short videos, she also brushed new professions such as chefs and cosmetologists who had been cooking at the door. "Think about it. In the past, there was any scalp care. Now many young people have worried about the amount of sending, and the needs are available, and the service will keep up!"

The life service industry involves all aspects of clothes, food, housing, and travel, which is closely related to a better life, and also provides people with more diverse and broader "employment stages". At the end of June this year, Ding Yuandian (a pseudonym) born in 1988 became a driver in Suzhou. The failure of entrepreneurship, losing the house and stopping loss in time is why he entered the industry. Ding Yuandian said that he had also interviewed some positions before, and he hadn't found each other for the time being. Since he didn't know what to do for a while, he discussed with his family that it might as well drive an online car.

"You can have instant income from driving an online car. You don't have to wait for you to be familiar with the industry, or you can master customer resources. Basically, you will drive, you can understand navigation, and you can get started immediately. After receiving the guests on time, I will apologize to the attitude with others, and the passengers can understand. "How much money can I make on the Internet? Ding Yuandian, who had driven for more than two months, was estimated that the hourly salary was between 40 and 50 yuan. "Just like the courier rider, many jobs now are more workers. After some people run the morning peak, go back to rest at noon, come out to run again at night, and be satisfied with three or four hundred. To earn more, you need to suffer more, and run a few more orders every day, no shortcuts! "

For Nanjing girl Ji Xiaohan, she never thought about it, one day she would make money for others to feed others by door.

What if a person is isolated, what about pets at home? The "pet mutual assistance group" pulled up during the epidemic is still lively. Because of the special circumstances of isolation, many people also have the need to feed pets. A lawyer's customer of Ji Xiaohan raised a dog at home. "His dog is very sensitive to the environment. He does not eat or drink when he foster. He rushed back to deal with it once." Another single girl from a foreign country is a cat. "She has a frequent business trip. After a long time, she has to add cat food, change fresh water, clean up cat litter, and urgently need a pet feeder who serves the door."

Because I like small animals, Ji Xiaohan felt that this work was particularly meaningful. Some cats are timid, and the owner will ask "it should not hide it, you can put the food for it, and change the water"; the particularly sticky cat, the owner will ask Ji Xiaohan to help touch his belly. "Customers' requirements are diverse, and the pets are about tens of dollars at the door. Because the dogs are going to take the house to walk, the fee will be slightly more expensive."

Sometimes the clinicist is like a temporary "family"

As of the end of 2021, the number of flexible employment in my country reached 200 million, of which the living service industry was the main field. What new needs do this industry meet?

In recent years, the new profession of clinicians has gradually appeared in people's vision. Sun Jing, born in 1976, is one of them.

Last year, Sun Jing often accompanied the elders to see a doctor. In the hospital, she often saw some elderly people who were alone, and encountered "difficult to see a doctor" because they did not use the hospital's smart devices. There were also some foreigners who were unfamiliar with the hospital environment and ran wrong. Such demands made the words "companion" in her mind. After repeated considerations, she decided to try it.

What is a clinicist? As the name suggests, it is for the elderly who are not accompanied by children, and patients who go to a different place to go to a different place provide services to accompany the doctor. Outches in line, sign in, take reports, and take medicines, it also provides cross -city interrogation services.

Sun Jing accompanies the elderly to see a doctor (the interview object drawing)

"Many people think that the clinicist is queuing and running legs. It looks very simple, but you are really difficult to do it." Sun Jing said that although the clinician does not need a professional medical background, "hard bar" There are many software requirements.

On the one hand, the clinician must be familiar with the geographical environment of the hospital and the process of clinics. Each hospital is distributed in each department. Which hospital has any special departments. "Some hospitals are getting bigger and bigger, and the department is more and more detailed. Various equipment is becoming more and more spontaneous. Registered, consulting, inspection, payment, medicine takes medicines, where to go first, what to do, there is a familiar process to accompany Clinics, coordinated arrangements, can save a lot of time. "

On the other hand, the sense of responsibility and empathy is also the basic quality of the companion. "Service is to be attentive. Besides, we are not facing ordinary customers, all patients. Who is sick and not troubled?" In Sun Jing's view, behind each clinic entrustment, there are A customer's hope. "I often tell our team's friends, you don't pick up this list, no one complains about you. But you pick it up, even if it is a 100 yuan list, one day it rains and heavy snow, you can pay 200 yuan by yourself. You must complete this list, otherwise you are sorry for the patient. "

In July last year, Sun Jing formed a "Nanjing Shuxin Companion" team. He currently has nearly 30 accompanying patients and is between 25 and 45 years old. Some people have personal feelings and feel that the accompanying clinic is just needed, so it comes; some people are relatively flexible at this working time, and they like to communicate with people, and decide to try part -time jobs. And more than a year of accompanying career, so that Sun Jing himself has a new understanding of the profession of the clinic: "The clinicist is a temporary family of the patient."

Sun Jing has not counted how many patients have accompanied the diagnosis. She only knows that there are five or six orders from the beginning, and now, two orders a day are normal. "The old man is frugal in life and is reluctant to spend money. Can you pretend to be my friend or colleague?" Most of the children asking for the elderly are children. Every time they come to the door, they will make such requirements. Playing the "temporary family" sometimes makes Sun Jing "injured". She has been a 47 or eight -year -old single mother. She has not been found out in the local area, but she hugs the hope of misdiagnosis. She also thinks of Nanjing to review. "Her family is not good, very tight, and it is not easy to get sick. I will teach her a detailed step to let her go directly." On the day when the report was facing the report, the other party found Sun Jing again, saying that she came by herself. The family members are here, I hope someone can accompany themselves. "After it came out, it was cancer, and she cried immediately, and then told me: Can I rely on you?" Sun Jing remembered that the other party was crying for a long time that day. After eating a meal, confiscated money, because she was too difficult!

The "Research Report on the Trends of China's Instant Delivery Industry in 2022" released by iResearch shows that with the development of the domestic real -time delivery industry, users' demand for long -tail services such as accompanying clinics is growing. Recently, a video of the topic of "post -95s guys made the clinic for the clinic has entered 10,000 per month" and boarded a hot search. Does the clinicist really enter the month? Sun Jing said that in fact, everyone's ability, time and energy paid, and the experience of giving customers will directly affect the income of the companion. At present, the cost of the market does not clearly stipulate the cost of the accompanying consultation. Generally speaking, the clinic is 200 yuan for half a day, 400 yuan throughout the day. Sun Jing said that many of his customers are "returning customers." "Many patients have lived with illness for a long time. If he recognizes your service, he will continue to find you. This line is tired, but it is also very fulfilling and can really help others."

Don't let "short -sighted" destroy the sense of experience

"The cookingman won't cook, isn't it ironic!" The "post -80s" Nanjing citizen Zhong Ling, who booked a "cooking meal" on the platform on the platform, called hard.

Living in the east of the city, Zhong Ling, who is working in Hexi, takes about two hours a day. The husband was suddenly sent by the company for half a year, and the dinner after returning home from the middle school became a problem.

The 4 -hour "meal" service of the platform "Nihin" brought her eyes out, and immediately placed an order. The next day, Zhong Ling deliberately asked for leave early to get off work at home and "inspected" service at home. "When the little girl prepared vegetables, I looked at it very much. The pork ribs hadn't been in the pot yet, and there was a burst of smoke at home. I ran over and the pot had been burnt ..." Zhong Ling asked in detail after asking. It turned out that the "cookingist" did not cook at home. In order to get up, he temporarily took two online lessons at home even if he had trained. "Because she used the induction cooker when she was training, the explanation given later was that because my gas was too large, it would be confused ..."

After this unpleasant experience this time, Zhong Ling dare not buy similar services on the platform. "Blowing on the platform is messy, what has been strictly trained, pays attention to nutritional matching, etc. Almost every one is what I care about, but I didn't expect it to be just a gimmick!"

Lu Lili also mentioned that in recent years, the housekeeping platform has been developing new services such as cookingists to meet the needs of customers' increasingly diverse needs. It will let the poor cleaners transfer to the post, "start the new track first, and let's talk about it later." Lu Lili said that her platform is also constantly recruiting recently. "Several young people in their 20s came to sign up for cleaning clocks. They usually do not work at home, but they can't bear hardships. They can't do it for a week."

The life service industry is the most direct -related industry of the people's beautiful life. In May of this year, the Jiangsu Development and Reform Commission issued the "Regarding Promoting Horizontal Action Plan for Make a shortcoming of the Life Service Industry (2022-2025)" and proposed to vigorously develop the "Internet + Life Service Industry" to promote the innovation model to promote the innovation model Pension, childcare, housekeeping, mother and infant, property, property, express delivery, health, retail, cultural, tourism, sports, catering and other living service industries integrate and develop.

However, while iteration and development of the life service industry, they are also facing "the trouble of growth."

For example, it is still in the "self -growing and self -proclaimed" companion service, and it still needs to form a unified and standardized in terms of entry threshold and service process. The banner of the clinic "the banner of the expert" and other chaos occur.

For example, the so -called "new skills fast class" launched by some training institutions allow students to spend a lot of money, but they get a "cottage certificate" without gold. This "professional myth" that links "research" and "high salary" and deliberately shaped, has also caused people to disturb new occupations.

All kinds of life service artists are "breaking" into our lives with a new attitude. However, the "teacher" here should not be the concept of false "symbol economics", but a occupation full of temperature and emotion, creating more employment for society, and bringing a better life to others.

Xinhua Daily · Jiaojiao Reporter Chen Jie

Picture source: Visual China

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